JumpCloud
JumpCloud, Inc.External reviews
3,914 reviews
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Best Overall MDM
What do you like best about the product?
I have used several MDMs as a system admin of over 10 years including JAMF, Tanium, SCCM and Intune. I have found that JumpCloud has a very robust and intuitive interface. The learning curve isnt as severe as other MDMs. Its built for today's geographically distributed workforce. Addtionally our CSM is very responsive and there are tons of resources and documentation available to increase your knowledge.
What do you dislike about the product?
Some of the endpoint policy management is not granular. Specifically, allowing admin access for certain applications that will allow users to install some updates or plugins. However, the temporary admin access is a work around but it has to be enabled.
What problems is the product solving and how is that benefiting you?
Jumpcloud solves our MDM issues and user management.
Lot of moving parts, but does everything you need
What do you like best about the product?
Supports lots of policies to manage remote workers' machines. Self-serve setup flow for employees, although MDM profile installation can be error-prone.
What do you dislike about the product?
Installing software for your employees with Apple Business Manager is a pain but you can work around it (you have to install the apps on a custom user group and link that up in JumpCloud).
What problems is the product solving and how is that benefiting you?
Managing remote employees' machines and enforcing various policies to constrain what Macs can do
A one-stop shop with plenty of potential
What do you like best about the product?
I have been utilizing JumpCloud for several years across different organizations, primarily for identity management and federated auth (SSO). The cloud LDAP and RADIUS features are probably my favorite part of the product: I find the core functionality to be executed very well. Setting it up is relatively straightforward, with no significant hiccups during initial implementation. I appreciate how JumpCloud acts as a one-stop shop for directories and users. Remote Assist stands out as a reliable alternative to previous solutions like TeamViewer, and has been a pretty big value add since it was released.
What do you dislike about the product?
I found the documentation for Mobile Device Management (MDM) with iOS somewhat lacking, especially during transitions between versions such as iOS 17 to iOS 18... though it seems to have since improved. I found that the SaaS management feature, while useful, still needs enhancement to better match the versatility offered by other vendors. I also found the password manager lacking in comparison to established alternatives like Bitwarden and Dashlane, particularly in terms of UI/UX.
What problems is the product solving and how is that benefiting you?
The primary problem we solve with it is identity and directory management. It reduces overhead with cloud-based user management, eliminating the need for on-premise solutions. It also offers SSO via SAML and OIDC, and, via cloud LDAP, allows us to offer robust, secure auth on systems that would otherwise be reliant on UNAP. We also use JumpCloud as an MDM provider on iOS, Android, and macOS devices.
Great platform and responsive support
What do you like best about the product?
We've found the best thing about JumpCloud is the ease of use and implementation provided by the configurable user, policy, and device groups. It makes managing large groups of users in different departments and different device platforms very manageable, both in terms of seeing an overview of everything and in terms of only viewing details of a given subset.
What do you dislike about the product?
The main downside is the lack of clarity around risks and caveats of certain features. There is plenty of documentation, but we've found that when looking for information on a particular feature, different help articles will contain different info. This has made some integrations significantly more difficult, though customer support was always responsive and helpful in these scenarios.
What problems is the product solving and how is that benefiting you?
JumpCloud is allowing us to consolidate the administration of our clients' devices, and hardening access to the various services they use. It's also enabling us to deliver much faster support via the system information provided in the JumpCloud portal, and the remote commands we're able to run.
JumpCloud is a smart tool
What do you like best about the product?
JC synchronization with GWS is very important for companies that use GWS.
What do you dislike about the product?
When psswrd expires and the user is not able to change the pwd in the lock screen (when the laptop cannot communicate with the network on the lock screen).
Even if the person changes via the web console, they will still need help from support to use the recovery key and force communication with the network, sometimes we need to log in to user admin to connect to the network, and then log in to your user.
Even if the person changes via the web console, they will still need help from support to use the recovery key and force communication with the network, sometimes we need to log in to user admin to connect to the network, and then log in to your user.
What problems is the product solving and how is that benefiting you?
JC was essential to the company in managing valuable assets such as MacBooks
Jumpcloud is a must have a cloud-based directory platform
What do you like best about the product?
The Jumpcloud UI is very user-friendly. Adding users, user groups, and SSO applications is easy. Jumpcloud has a wide range of integrated applications, making adding applications super easy.
What do you dislike about the product?
There are many great out-of-the-box security policies for MDM devices. However, I wish some of these would allow for a bit more customization.
What problems is the product solving and how is that benefiting you?
Jumpcloud helps us with secure identity management, provisioning access to Cloud applications securely via user groups, and enforcing MFA.
One of the best cloud directory
What do you like best about the product?
Easy to register and easy to use of identity management features in single platform along with the MFA features
What do you dislike about the product?
Limited customization options
Dependence on Internet Connectivity
no option for onpremise
Dependence on Internet Connectivity
no option for onpremise
What problems is the product solving and how is that benefiting you?
builtin features, Centralized Identity Management, Traditional directory services require significant IT overhead. JumpCloud is cloud-native which allow us to work from different locations
Secure method for authentication
What do you like best about the product?
Being able to provide a relibable and secure MFA method for your accounts.
What do you dislike about the product?
This could just be a mistake in how our organization set up Jumpcloud with our endpoints, but sometimes logging into our computers with jumpcloud can be inconsistent and confusing to use. The UI makes it look like you're entering in the same password twice, which could throw users off.
What problems is the product solving and how is that benefiting you?
Secure method of implementing MFA
Many tools but they have many issues or are basic in offerings
What do you like best about the product?
I like that it offers MDM, SSO, password manager and so much more. Also, our JC rep is amazing to work with. He is proactive, helpful, and kind.
What do you dislike about the product?
Our clients that have the MDM have many problems with the MDM on the devices. Glitches, lock outs, etc. Also our clients that use the password manager say that it is very basic when compared to Keeper or 1Pass.
What problems is the product solving and how is that benefiting you?
We like to have an MDM solution that can have both macs and windows
Great overall platform for handling devices and software
What do you like best about the product?
Simplicity and features that they are offering is really vast and mostly properly documented.
What do you dislike about the product?
Covering too many stuff to handle properly
What problems is the product solving and how is that benefiting you?
Unified devices and users for whole platform + password manager
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