SolarWinds Observability SaaS
SolarWindsExternal reviews
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All-in-One Monitoring Made Easy with SolarWinds
What do you like best about the product?
What I like best about SolarWinds Observability is the unified view it offers across infrastructure, applications, and logs — all from a single dashboard. It's incredibly helpful to correlate metrics, traces, and logs for root cause analysis, especially in hybrid environments. The customizable dashboards are intuitive, and the AIOps features help reduce alert noise, making it easier to focus on real issues. It's a huge time-saver for monitoring complex systems.
What do you dislike about the product?
The initial setup and configuration can be overwhelming, especially for teams new to observability tools. Some documentation is outdated or unclear, and onboarding large environments requires time and effort. Also, pricing can escalate quickly as more nodes or features are added. Lastly, customer support response times could be improved.
What problems is the product solving and how is that benefiting you?
We use SolarWinds Observability to monitor app performance and server health. It helps us trace bottlenecks in code, monitor infrastructure metrics, and reduce troubleshooting time by correlating everything in one place.
Robust monitoring with great dashboards and alerts
What do you like best about the product?
I particularly like the clean, customizable dashboards that make it easy to view infrastructure health at a glance. Alerting is well done and versatile, enabling us to detect issues before they affect users. It works well in cloud environments and other SolarWinds solutions, making consolidating monitoring in one place easier. Implementation was relatively easy for the team. We use it daily to monitor servers and services, which has improved our response times. Their customer support is also responsive and helpful when we run into issues.
What do you dislike about the product?
The expense can be steep for tiny teams, especially with more modules. Due to so many features and choices, bringing on new users can be challenging. The interface can sometimes seem a bit dated in certain places compared to newer competitor systems.
What problems is the product solving and how is that benefiting you?
SolarWinds Observability addresses the challenge of monitoring mixed environments of systems and devices from a single console. Previously, we required various tools for monitoring cloud infrastructure, network, and endpoint management, and it was difficult to have a single pane of glass for health and performance. By consolidating monitoring into one place, it improves our ability to rapidly identify and respond to issues, reduces downtime, and simplifies our operational workflows. This has allowed us to offer more stable services to our users and to spend less time on troubleshooting.
Solid performer in network monitoring
What do you like best about the product?
We loved the fact you don’t have to purchase a la carte licenses for each product and instead you gain access to practically all of them and pay for “nodes” instead
What do you dislike about the product?
The on prem requirement for a SQL server etc but they do have a SaaS version but it’s just very expensive.
What problems is the product solving and how is that benefiting you?
Extensive network monitoring
Solarwinds Observability has given us a clear view of our network
What do you like best about the product?
We’ve been using SolarWinds Observability for a while now, and it’s been a total game-changer for how we manage and monitor our systems. Right from the start, we were impressed by how easy it was to set up and the clean, intuitive interface.
What really stands out is how everything is pulled together into one place—apps, infrastructure, services, network traffic, system metrics—you name it. The unified dashboard makes it super easy to see the full picture and connect the dots quickly. Troubleshooting and optimizing performance has gotten way easier and faster.
What really stands out is how everything is pulled together into one place—apps, infrastructure, services, network traffic, system metrics—you name it. The unified dashboard makes it super easy to see the full picture and connect the dots quickly. Troubleshooting and optimizing performance has gotten way easier and faster.
What do you dislike about the product?
While SolarWinds Observability has been great overall, there are a couple of areas that could use improvement:
Pricing can get steep, especially when it comes to SNMP monitoring. The per-node cost adds up quickly if you're monitoring a large number of devices, which can make scaling more expensive than expected.
Some of the setup documentation feels outdated or incomplete—particularly for certain modules. We ran into a few snags during setup where the official guides didn’t match the current UI or available options, which slowed things down a bit. We had to reach out to Solarwinds a few times directly to see if we could get assistance, and in some instances it was hard to get help (Such as UCUM integration for connecting via AXL).
Pricing can get steep, especially when it comes to SNMP monitoring. The per-node cost adds up quickly if you're monitoring a large number of devices, which can make scaling more expensive than expected.
Some of the setup documentation feels outdated or incomplete—particularly for certain modules. We ran into a few snags during setup where the official guides didn’t match the current UI or available options, which slowed things down a bit. We had to reach out to Solarwinds a few times directly to see if we could get assistance, and in some instances it was hard to get help (Such as UCUM integration for connecting via AXL).
What problems is the product solving and how is that benefiting you?
SolarWinds Observability is helping us get full visibility across our environment without needing to jump between tools. While we use all of the modules, our biggest benefits come from areas beyond just the basics like node status or hardware health.
Where it really shines for us is in correlating data across applications, network traffic, logs, and user experience. Being able to tie everything together in one place makes root cause analysis faster and more reliable. It’s also helped our teams stay ahead of issues with smarter alerting and AI-driven insights.
We're not leaning heavily on server agent monitoring or traditional node checks—instead, we get more value from the platform's broader observability features. It’s made a big difference in how proactive we can be and how quickly we respond when something’s off.
Where it really shines for us is in correlating data across applications, network traffic, logs, and user experience. Being able to tie everything together in one place makes root cause analysis faster and more reliable. It’s also helped our teams stay ahead of issues with smarter alerting and AI-driven insights.
We're not leaning heavily on server agent monitoring or traditional node checks—instead, we get more value from the platform's broader observability features. It’s made a big difference in how proactive we can be and how quickly we respond when something’s off.
The Rollercoaster Ride of IT Monitoring!
What do you like best about the product?
The platform has an intuitive and easy-to-navigate interface, nice in depth dashboards for the device views, which makes it accessible to both novice and experienced users.
What do you dislike about the product?
While the interface is user-friendly, fully leveraging the advanced features can require a significant learning curve and training.
What problems is the product solving and how is that benefiting you?
solarWinds observability offers detailed insights into network, application, and infrastructure performance, making it easier to identify and resolve issues proactively which contributes less business interruption and reducing the down time for the applications . also providing better insights in identifying the issues using anomaly based alerts for the on prem network monitoring.
All OK
What do you like best about the product?
Its good for Mnitoring servers and creating an auto tickets its good .
What do you dislike about the product?
Resource Monitoring is very Good even its auto recovered the mesage.
What problems is the product solving and how is that benefiting you?
NO Problme , its little bit slow to open the platform
Great service, graphs and charts to see by the minute updates to help monitor your data.
What do you like best about the product?
The feature i like most are the pie charts and maps, they are very easy to read and you can glance at them to get a lot of info on my data. Also customer service is top notch, any issue they have the answer or can give pointer on how to configure any thing you may need.
What do you dislike about the product?
The feature i like least are the emails, they can be written better to show whats going on and not have to login to SW to check whats going on.
What problems is the product solving and how is that benefiting you?
Solarwinds help me find what NIDS may be down and can provide an indepth analysis.
Solar Winds Observability has Saves Us Multiple Times
What do you like best about the product?
How much data and insight you can receive over your entire network.
What do you dislike about the product?
As of now, I have zero complaints. It has saved us 5 times since having this up and running.
What problems is the product solving and how is that benefiting you?
Before we had this up and running, our data center would completley go dead due to power outages. The last team had did a half job of setting up PRTG and we wouldnt know the data center would go offline until we heard from a user that something wasnt working. Now, we are able to receive alerting the correct way and be able to respond proactively instead of reactively like before.
IT is a good tool to use for monitoring your environment
What do you like best about the product?
Cost is very less as compared with other monitoring tools and vendor support is best.
What do you dislike about the product?
I like almost everything nothing which can be pointed out.
What problems is the product solving and how is that benefiting you?
We used to have limited number of servers and pollers earlier but after moving to the Observability cloud we can have n number of pollers and everything is managed very well.
Hybrid Cloud Observability
What do you like best about the product?
It was easy to upgrade from an alacart SolarWinds model to the Hybrid Cloud Obserability SolarWinds.
Support has always been good, and available 25x7.
SolarWinds has a robust interface with excellent alerting granularity.
Easy to customize dashboards to fit needs.
Support has always been good, and available 25x7.
SolarWinds has a robust interface with excellent alerting granularity.
Easy to customize dashboards to fit needs.
What do you dislike about the product?
Still having issues with the Healthcheck monitoring SolarWinds application server reboots and upgrades.
What problems is the product solving and how is that benefiting you?
Sending alerts to our NOC for network outages, and server issues. This allows us to resolve issues faster.
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