Cvent Attendee Hub
CventReviews from AWS customer
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Great, seamless experience
What do you like best about the product?
The attendee hub was easy to navigate - which was extremely helpful for our virtual event.
What do you dislike about the product?
I can't recall disliking any aspect of the Attendee Hub or overall experience.
What problems is the product solving and how is that benefiting you?
An easy experience for our virtual conference attendees. It kept the attendees engaged and did not miss anything.
Cvent Offers Amazing Technical Support
What do you like best about the product?
The CVent sales and technical staff are the best! The 24/7 technical support ensures questions are answered and that the app runs smoothly for our event.
What do you dislike about the product?
There was nothing we particularly disliked. We are new and learning the App software and administration.
What problems is the product solving and how is that benefiting you?
2022 was our first year using a Convention App with Cvent, and they are helping the Association and our member companies transition to a digital platform.
Good App, Great Customer Service
What do you like best about the product?
The App and schedule option. Having a spot for the bios of the presenters was great. Programming was easy.
What do you dislike about the product?
Nothing comes to mind. All our questions were answered by the customer service people.
What problems is the product solving and how is that benefiting you?
Saving Trees! No need for paper agendas. Plus the availability of sending announcement/changes real time!
Attendee Hub to the Rescue
What do you like best about the product?
The backend user experience is great. It is easy to explain to my team and easy to even manage on my own. Having interactive floor plans is also extremely useful as we have both tradeshows and meeting space to walk people through.
What do you dislike about the product?
The way that presentations are handled. To have to add a session to your calendar in order to see the presentation at all simply does not function for conferences that have concurrent sessions. Also, there should be more ad opportunities (banners, sliders, etc.).
What problems is the product solving and how is that benefiting you?
Virtual event access, paper and printing costs, conference changes (notifications), and attendee experience. These are reducing our overhead (from a marketing perspective only haha) and we are slowly pushing our attendees to accept technology.
Attendee Hub brought our event to the next level.
What do you like best about the product?
Attendee Hub app kept our attendees up to date on schedules and sessions, allowed them to connect with other attendees before the conference even began, and kept them engaged during sessions wiht polls and Q&A.
What do you dislike about the product?
There were no downsides to using the app.
What problems is the product solving and how is that benefiting you?
It allowed us to reduce using paper agendas, email session pdfs out to attendees, get them actively involved in sessions, and get instant feedback from our audience through surveys.
Cvent Attendee Hub Provides a Great Experience for Your Attendees
What do you like best about the product?
I like that there are opportunities for attendees to interact with each other within the app. I also like how easy it makes it for individuals to see their event schedule and make sure they know where they need to be when.
What do you dislike about the product?
I wish there were slightly more app and website configuration options. Our designer was a bit limited on what he could do because there is no coding option here since the app set-up is designed for individuals without coding experience.
What problems is the product solving and how is that benefiting you?
The Cvent Attendee Hub allowed us to connect with our event attendees in a new and interesting way. It helped us engage our attendees as well. Without the app there would not have been as much engagement at our event.
Attendee Hub
What do you like best about the product?
The attendee hub is a great tool to help organize exhibitors and share maps of the venue with attendees since it connects with the Cvent app and allows for attendee engagement through live polling and Q&A features.
What do you dislike about the product?
Without complete training or deep diving into the capabilities, it is sometimes difficult to understand which features are the most beneficial for your event. Still, there is a variety of options to choose from.
What problems is the product solving and how is that benefiting you?
The best use for the attendee hub is utilizing the attendee engagement features such as live polling and Q&A functions. This helps resolve issues with attendee participation and allows us to collect actionable data points throughout the event.
Great flexibility and options make up for some limitations on user experience
What do you like best about the product?
I had an easy time navigating the admin portal, which was fully integrated with the rest of our CVENT setup. When we made updates they were generally reflected immediately in the live app. There were so many layers of flexibility for uploading content. We also had many options for different levels of visibility which were essential during testing and live troubleshooting. The tech support team was knowledgeable and very helpful on phone calls. Although we did much of the setup in-house, we definitely needed guidance from the CVENT team. I found the app easy enough to navigate once I spent time with it, although first-time users had some challenges.
What do you dislike about the product?
We regularly had to repurpose features to match our use case. In some ways, I appreciated how flexible they were, but in other ways, it was frustrating to work around the intended use. We were surprised at the lack of full-feature social engagement and had to adapt Discussion rooms and session "polls" to meet that need. Our tech support team was quite helpful, but the account managers were much harder to reach. We had to scale back some of our plans because the account team did not keep us informed about the necessary timeline until it was too late. They were generally unresponsive on email threads involving the tech support team.
What problems is the product solving and how is that benefiting you?
Attendee Hub allowed us to bring our conference alive for guests and provide a clear schedule, instructions and maps for everyone. We did not have time to build a custom app, so we appreciated how easy it was to jump right into Attendee Hub. Without this solution, it would have been difficult to meet the needs of our guests for our return to in-person events.
Great conference experience
What do you like best about the product?
I was able to easily find my personal schedule of events as well as the conference events overall, I participated successfully in polls and surveys and received timely notifications about required actions needed during the event.
What do you dislike about the product?
I felt the app was functional for our need and my interaction with it was purely informational, which it assisted me with throughout our event. I was unable to load my personal profile information beyond what had already been loaded (most likely just my phone since others seemed to be able to just fine) and wished there had been a bit more social interaction available so we could see attendees experiences similar to social media.
What problems is the product solving and how is that benefiting you?
Cvent was very successful in quickly sending important notifications that were very important anytime our admins sent one out. I thought the polls and surveys feature were useful for those on our conference committee and will help them plan better for next year.
CVent experience
What do you like best about the product?
I think the attendee hub is a very nice feature from CVent, it does have a lot of interactive options and with an organized structure.
What do you dislike about the product?
I deslike that the attendee hub is not linked with the registration website. In previous events, we had the problem of people not receiving the attendee hub link by email (both from Cvent and from another platform) and with this it compromised the live attendance of our events.
What problems is the product solving and how is that benefiting you?
So far we keep having the same issues, as I mentioned in the previous comment, that being a separate platform it makes it harder for other people to access it, since they assume it will be the same link as the registration.
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