Iterable
IterableReviews from AWS customer
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A partnership you won't regret
What do you like best about the product?
Without a doubt, the teams that I've worked with. This is my second opportunity as an Iterable client. Whether it's sales, implementation, or working with the CS team, I've generally experienced wonderful partnerships that' have helped to improve our usage of Iterable's tools to scale our business goals.
What do you dislike about the product?
Speed of response with standard support could be improved. But I appreciate the effort to really dive into the problem statement and provide helpful workarounds where needed.
What problems is the product solving and how is that benefiting you?
Scaling lifecycle journeys for our various personas along with issuing out timely messages and notifications to our end users.
Great product!
What do you like best about the product?
I love that it's easy to create and visualize journeys! The tiles make each step very intuitive and there is always product support when I need it! Additionally, if you need to customize a campaign within a journey, that;s also very easy!
What do you dislike about the product?
I don't love that you cannot easily build landing pages within the suite. This should be a simple page builder/editor just like we have for email, but it makes it hard for the content team bc we have to use a workaround.
What problems is the product solving and how is that benefiting you?
It is solving pushing our customers through the pipeline and lifecycle. We use Iterable for lifecycle marketing to communicate with our customers via email and sending their offers on their homes, which is a key piece of our business!
Great product!
What do you like best about the product?
It's helped simplify and automate more of our emails across the board. The journeys feature has allowed us more control on some of our most important emails each year.
What do you dislike about the product?
Nothing is coming to mind as of now, so of it will be taken care of in the product update.
What problems is the product solving and how is that benefiting you?
We previously didn't have the ability to trigger some emails for projects built on other platforms, but the journeys and custom events features have given us that chance.
Inherited ESP
What do you like best about the product?
Customer support is always willing to help troubloeshoot.
What do you dislike about the product?
It is hard to fix and test journeys based on data pass from Segment.
What problems is the product solving and how is that benefiting you?
It allows me to easily upload HTML templates and with the new release of the dynamic content I'm excited at the possiblity of that.
Great platform, easy to use
What do you like best about the product?
I've been using Iterable for about a year and am overall satisfied with the functionality. The platform is easy to learn, and they have launched a few recent improvements that make it more user-friendly. Any time I have a question, my success manager is very responsive and takes the time to understand my use case so that she can make suggestions.
What do you dislike about the product?
I need our development team to implement things in our instance more than I would like. I'd like to be able to trigger a journey using a contact's entry into a dynamic list, or branch off of calculated fields in workflows, but there are work arounds I've been able to use to get close enough to what I need.
What problems is the product solving and how is that benefiting you?
We're using Iterable for marketing automation for SMS and email journeys. I'm able to connect data using journeys and tag user profiles to reflect actions they're taking on our site and elsewhere.
User Friendly
What do you like best about the product?
Really user friendly. We are able to create and manage our campaigns easily and fast and we've never had a problem with iterable in over a year.
What do you dislike about the product?
The fact that we can't convert a dynamic list into Static if is greater than 5,000,000. We have to do it through a journey.
What problems is the product solving and how is that benefiting you?
Have enough data about our subcribers
Great CSM and implementation team with solid AI suite
What do you like best about the product?
The CSM team is incredible
The SE team is really interested in learning about your business before suggesting architecture
The SE team is really interested in learning about your business before suggesting architecture
What do you dislike about the product?
It is important to give feedback to your tech support team to ensure you are aligned to the best possible tech support invidual
What problems is the product solving and how is that benefiting you?
Heavily automating our audience workflows for onboarding, post sale and abandon campaigns
Senior Director, Audience Relationships
What do you like best about the product?
The support we have received from the team has been exceptional. Everyone from the sales team to the onboarding team has been so easy to work with and communication has gone above and beyond.
What do you dislike about the product?
There is nothing that I really dislike but there are some features and potential product roadmap items that we feel are very important to our business. We are hoping that in the near future we can get these items priortized.
What problems is the product solving and how is that benefiting you?
Iterable gives my teams the tools to execute on the larger strategies and initiatives we want to implement to have been personalization and one to one communication with our users.
Associate Director, Growth Platforms
What do you like best about the product?
The customer service is great. We just came off of a migration and the implementation team was top-notch. The speed of the platform and UI is also much better than our old ESP.
What do you dislike about the product?
There are a few feature requests I would like to see in the near future. Foldering of lists and snippets, the ability to track individual links by assigning link names, proofing prefixes, etc. We've also experienced a bit of tech issues when it comes to running list counts, but the support team has been on top of it which is great to see!
What problems is the product solving and how is that benefiting you?
Data in and data out as well as speed with our level of data.
Iterable is very user friendly for marketers
What do you like best about the product?
I really like the ability to connect both in-apps and emails into a journey to create a seamless customer journey for our different products. I'm very excited about the new AI-powered tools and how we can leverage them.
What do you dislike about the product?
I wish there was better integration with more complex organizations. Sometimes it can be difficult figuring out to best way to use Iterable's features with our teams.
What problems is the product solving and how is that benefiting you?
Iterable helps us send email, in-app, and dashboard campaigns.
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