SolarWinds Service Desk
SolarWindsExternal reviews
736 reviews
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Sys Admin II
What do you like best about the product?
This product is very easy to use. The transition was super easy as well.
What do you dislike about the product?
The searching feature leaves a lot to be desired. Difficult to navigate back to original screen after doing a search.
What problems is the product solving and how is that benefiting you?
CMDB data
Recommendations to others considering the product:
Take it for a test drive. You will not regret it.
Samanage Ticketing
What do you like best about the product?
The ease of setting up the helpdesk creating workflows that fit our business. The asset management function with its agents deployed on all machines makes tracking a breeze.
What do you dislike about the product?
There is not much to dislike with Samanage. If anything could be improved it would be the ability to add variables to Service Request titles.
What problems is the product solving and how is that benefiting you?
IT Helpdesk tracking, asset management, and change management.
Samanage Review
What do you like best about the product?
The ease of use and the new features they constantly implement
What do you dislike about the product?
The lack of customization in some parts and user integration
What problems is the product solving and how is that benefiting you?
Ticket and inventory tracking
Samanage
What do you like best about the product?
Easy workflow for managing your IT requests.
What do you dislike about the product?
I do not like that there is not more status updates.
What problems is the product solving and how is that benefiting you?
A way to manage IT requests.
Solarwinds Help Desk essentials
What do you like best about the product?
The ease of use for most of the help desk associated applications. Solarwinds is a great tool for any help desk type of worker and is great for many uses all the way down to just logging. There are a great number of benefits when using Solarwinds help desk. Ticketing, logging of work, and audit purposes, also make this a great tool to utilize in any help desk or call center type of environment as the features are literally built for exactly them purposes.
What do you dislike about the product?
Needing to utilize multiple different additions for the help desk tool to be fully capable of working. I would suggest wrapping all the features into 1 GUI or dashboard as a package deal.
What problems is the product solving and how is that benefiting you?
Multiple issues from software and remote fixes, down to sending techs to sites and having physical hands-on work applied at locations.
Recommendations to others considering the product:
This is a great tool for really ALL support desk type of environments and NOC type of roles. I would suggest getting this tool as it is a great addition for work. This can also be used in a call center environment for logging calls and getting updates and a place to store the updates you are getting from the customers you are supporting with the tool.
Samanage Review
What do you like best about the product?
I like the ease of setting up the service requests. There are so many options to choose from that it makes it a simple process.
What do you dislike about the product?
I would like to see smart logic on the forms - if you choose an option then it will call to another option based on the choice.
What problems is the product solving and how is that benefiting you?
We are easily able to track and maintain assets along with quickly adding and removing as necessary.
Great Product
What do you like best about the product?
The Web interface is extremely intuitive.
What do you dislike about the product?
Wish they had a network scan tool vs. having the end user setup a 3rd party app.
What problems is the product solving and how is that benefiting you?
Inventory system catches everything that is attached to a device; catches multiple monitors with serial numbers.
Samange service desk review
What do you like best about the product?
Ease of implementation / social media look and feel / navigation ease
What do you dislike about the product?
No dislikes at this time. The Samanage product is a very straight forward product to use.
What problems is the product solving and how is that benefiting you?
We are using Samange as a global service desk for IT. All parts of IT from incidents to change control, asset inventory.
Recommendations to others considering the product:
Very easy company to deal with. Pre-Sales and implementation was very straight forward.
Light service desk
What do you like best about the product?
Easy to use, convert emails to tickets, allows to save resolutions to solutions, changes and tasks can be linked to incidents
What do you dislike about the product?
Cannot create templates for most common changes, no canned responses, no quick way to copy incidents
What problems is the product solving and how is that benefiting you?
Management of business requests in one place, inventory management
An easy way to track trouble tickets
What do you like best about the product?
Samanage make communication about tickets easy.
What do you dislike about the product?
There should be a way to sort saved searches.
What problems is the product solving and how is that benefiting you?
We are able to communicate the status of application issues conveniently.
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