Jira Service Management
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A best application to maintaining project plan, design, tracking development and bug report
What do you like best about the product?
Jira provides various facilities like maintaining design documents, tracking development, status of the deployment, followup on testing, bug reporting and planing project process.
What do you dislike about the product?
I could say improvement in searching bug and generating report based on searched criteria. Ui has to be improved little better to work more efficiently in jira.
What problems is the product solving and how is that benefiting you?
Project planning, bug reporting, defect tracking, source maintenance, test case maintenance, design tracting, development tracking, resource planning, process management.
JIRA for Product Management
What do you like best about the product?
the features offered by product is so good. Also it has great connectivity with third party tools like XRAY, qtest, Jenkins etc which makes easy for CI/CD implementation.
What do you dislike about the product?
nothing to dislike about it. I have been using it for 10+ years.
What problems is the product solving and how is that benefiting you?
Product management lifecycle for information Technology space.
Recommendations to others considering the product:
Its just best out there. I have used other products like Team Foundation Server from Microsoft but I have found JIRA the easiest and still the perfect tool for my work.
Modern service management, issue tracking and collaboration tool
What do you like best about the product?
Simplified UI and Ux.
Great for collaboration with the team.
It is easy to create service requests in jira service management.
Really easy to customise dashboards.
Great for collaboration with the team.
It is easy to create service requests in jira service management.
Really easy to customise dashboards.
What do you dislike about the product?
Lot's of features available so need somw time to explore and get to know all. Finding things or features are difficult some time also it gets stuck when open issues are more.
Can not add comment for multiple similar issues one time.
Can not add comment for multiple similar issues one time.
What problems is the product solving and how is that benefiting you?
Using this for service desk issue and tickets management for a client.
Jira ITS
What do you like best about the product?
Jira Services Management is the best tool to analyst the services in an Organization, Dashboard view makes it simple to view the overall performance of services.
What do you dislike about the product?
There are no Minor Cons in this application
What problems is the product solving and how is that benefiting you?
we are Provides Customer and vendor supports through Jira services Management the strategy makes it easier to follow up the process. Using Jira we are managing the Change, Incident, and Problem managements.
A convenient way to manage tickets
What do you like best about the product?
Tickets for support can be managed all in one place instead of across email aliases
What do you dislike about the product?
Occasionally the user interface for adding individuals to view or address tickets is non intuitive. For example, people are accidentally added to tickets sometimes
What problems is the product solving and how is that benefiting you?
As a one stop shop for tickets, there is no longer confusion over where to send requests, saving users time and effort
Task management tool - Jira
What do you like best about the product?
Multiple task maintainability is done using this tool.
What do you dislike about the product?
Not much user friendly. A naive user first has to read the user manual then will understand.
What problems is the product solving and how is that benefiting you?
Task management
Count on us for best experience of IT service management and optimization of work tasks
What do you like best about the product?
The categorization of issues has been streamlined due to JIRA. It helps track incidents and provides timely resolution of the incidents/matters. Managing numerous client queries is just a tap away. This IT support management helps in retaining clients by maximizing and optimizing the outputs and expectation
What do you dislike about the product?
Technical error and delay from the backhand customer support team in the timely resolution of incidents/queries are often troublesome.Looking forward to an untroubled professional experience forever
What problems is the product solving and how is that benefiting you?
Client expectation is met realistically. Work tasks are segregated and prioritised in a desired way. The tracking and timeliness of output have significantly improved. The project timelines are better, and the reoccurrence of similar issues is drastically reduced.
Recommendations to others considering the product:
Are you looking for optimization of your work output? Go for Jira Service Management and maximize your outcome by reducing your work troubles and issues by correctly categorizing incidents, tracking, and timely review and resolution.
Best ServiceDesk Software so far !!
What do you like best about the product?
Easy options, GUI is not confusing at all and very lite while launching via browser.
What do you dislike about the product?
It sometimes crashes, and we need to recover it.
What problems is the product solving and how is that benefiting you?
All support tickets are being monitored and addressed via JIRA. It is very convenient.
Recommendations to others considering the product:
If the leadership queue has an option to include multiple approvals simultaneously, it would be great.
JIRA's Out-of-the-Box Service Desk
What do you like best about the product?
Easy to set up a ticketing system but can open up features to make it as complex as you need. The software integrates with monday.com for a high level executive overview.
What do you dislike about the product?
The navigation for the general administration is overly complex and confusing. Configuring email alerts are a little tricky to set up as require DNS and firewall configuration.
What problems is the product solving and how is that benefiting you?
Issue tracking with multiple users (both raising issues and resolving issues) was becoming too complex in a single spreadsheet. Having some proper dedicated software had the benefit of tracking time to resolve bugs/defects/new features, severity, priority, grouping and workload. Integrating with our GIT repository and branches also helped manage our overall workflow.
Recommendations to others considering the product:
It is relatively cheap and quick to set this up as a proof of concept.
An almost perfect Solution
What do you like best about the product?
Be able to link tasks, tag team members, mark due dates, priority, status, etc.
What do you dislike about the product?
So far, for Project Management, there isn't a function to give a Weighting Percentage to each task.
What problems is the product solving and how is that benefiting you?
Software Project Management. Is linked to other tools we use, like TeamSupport, in order to have a full automatized schedule.
Recommendations to others considering the product:
Work with Jira's support team to add new features.
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