Contentsquare Data Connect

What do you like best about the product?

Heat maps and user journeys- has helped us redesign some of our pages

What do you dislike about the product?

That there’s too many options/facilities - I know that sounds mad but sometimes can be overwhelming

What problems is the product solving and how is that benefiting you?

Understanding how our users find and navigate the site

What do you like best about the product?

A must have tool in our team. Has been easy to integrate and provide helpful insight on UI / UX.

What do you dislike about the product?

We would love to be able to track specific PLP click rate to our products.

What problems is the product solving and how is that benefiting you?

give us actual data improve the website's UI / UX and allow us to perfom AB testings in different markets.

What do you like best about the product?

Contentsquare allows us to precisely understand how users interact with the site. The insights obtained help us identify areas for improvement and continuously optimize journeys and conversion performance.

What do you dislike about the product?

The bugs we sometimes encounter with data that is reported incorrectly, for example

What problems is the product solving and how is that benefiting you?

Contentsquare allows us to precisely understand how visitors interact with our site and where they encounter difficulties. This information helps us prioritize our optimizations, streamline customer journeys, and improve our conversion performance while offering a better user experience.

What do you like best about the product?

Session replay and zoning analysis are the reasons I’m using CS in my work

What do you dislike about the product?

Nothing specially, maybe the frustration scoring that’s few time « inaccurate »

What problems is the product solving and how is that benefiting you?

Actually seeing visually the path of users on websites

What do you like best about the product?

CS Live is good for having live data.

What do you dislike about the product?

The complexity of creating Dashboards at first glance

What problems is the product solving and how is that benefiting you?

Improvement of the conversion rate

What do you like best about the product?

I love the simplicity of Contentsquare and the way the AI view allows me to save time analyzing data. The AI view helps me to more easily identify areas ignored by visitors, which is particularly useful for understanding a high bounce rate. The initial installation of Contentsquare was also easy, which made the integration very smooth.

What do you dislike about the product?

Some filters could be more intuitive, particularly the segmentation by device.

What problems is the product solving and how is that benefiting you?

Contentsquare resolves friction and saves me time by offering an AI view that helps me delve into data and identify areas ignored by visitors, such as those with a high bounce rate.

What do you like best about the product?

ContentSquare helps us make informed decisions by pinpointing customer issues and frustrations. What used to take hours on end is now readily available at our disposal.

What do you dislike about the product?

The time it takes to get support, unless I reach out to an account manager, can take ages. This really needs to be looked at.

What problems is the product solving and how is that benefiting you?

We used to spend a lot of time implementing changes that weren’t important to the customer, or that ended up taking us in the wrong direction. ContentSquare has helped us better understand the customer journey, identify where customers get frustrated, and focus our efforts on improving those areas.

What do you like best about the product?

CSQ DXA consistently excels at turning complex behavioural data into clear, intuitive insights that resonate well beyond analytics specialists. The platform bridges the gap between raw data and real understanding, enabling stakeholders across product, UX, CRO, content and leadership to quickly see what customers are doing, where they struggle, and why it matters.
Its visual nature makes insight discovery fast and collaborative, significantly reducing the time previously spent translating analytics into something tangible for wider teams.

What do you dislike about the product?

Mappings can sometimes be a drag, but AI has begun to make this easier.

What problems is the product solving and how is that benefiting you?

Across our optimisation and demand‑shaping use cases, DXA has been particularly powerful in:

Identifying friction points and hesitation signals within key journeys
Providing evidence to prioritise experiments more confidently
Supporting post‑test analysis with richer behavioural context, not just outcome metrics

This has directly supported a more mature, insight‑led CRO approach—moving conversations away from opinions and assumptions and firmly onto customer evidence.

What do you like best about the product?

Sessions replay: looking back at consumer journey and seeing frustration points.

What do you dislike about the product?

I haven’t used it enough to gather so much pain points

What problems is the product solving and how is that benefiting you?

Data insight. Helps me make informed decisions for every content refresh

What do you like best about the product?

I like the AI sense, especially within the zonings and page comparators, as it helps me gain a higher-level understanding of how much our sitewide experience is impacted. I appreciate the super fast learning curve and the great experts involved in the training setup, which made getting started with Contentsquare smooth and effective.

What do you dislike about the product?

The Sense Analyst needs to be prompted really well or it just doesn’t give the necessary information and is not applied to our retail model. I used it for a weekly scheduled performance digest, but sometimes it’s not accurate or what I ask.

What problems is the product solving and how is that benefiting you?

I use Contentsquare for daily monitoring, A/B test analysis, and reporting. It helps me understand the impact on our sitewide experience.