Webex Contact Center
Cisco Systems, Inc.External reviews
169 reviews
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Cisco Unified Contact Center keeps business going
What do you like best about the product?
The ease of use if perfect. When working in a fast paced, telephonic environment, this product and the readily-available support team helps keep business rolling.
What do you dislike about the product?
Once in a while, a dropped call can occur but the support staff is always ready to fix it.
What problems is the product solving and how is that benefiting you?
We reach out to members regarding their health insurance benefits and connect them to health coaches and/or nurses telephonically.
Recommendations to others considering the product:
Cisco is a great product! A Cisco representative even attended one of our team meetings in person to answer any questions!
It is a much better phone system compared to ones I’ve used in the past
What do you like best about the product?
That it is computer based and as long as you take your computer with you you can move without having IT involved
What do you dislike about the product?
I really don’t have any complaints about this phone system
What problems is the product solving and how is that benefiting you?
I find that this is a very easy user friendly phone system
Consistant
What do you like best about the product?
Since I started working with my company, I have found very minimum problems with the network. I think we only had to contact tech support twice this year and that was when we having bad weather.
What do you dislike about the product?
I love everything about this network. I am always able to get on my system and have no problems
What problems is the product solving and how is that benefiting you?
The Cisco at my company hardly ever has something wrong with it. I think for this year we only had use tech support twice and both were due to bad weather
Recommendations to others considering the product:
Great product. Very user friendly
Easy to use
What do you like best about the product?
Absolutely love that I can get my voicemails in my work email!
What do you dislike about the product?
Would like more detailed options in messaging center.
What problems is the product solving and how is that benefiting you?
Much faster way to communicate then our old system. We are able to get things done much quicker and more efficiently.
Recommendations to others considering the product:
n/a
Efficient and Intuitive
What do you like best about the product?
My favorite thing about Cisco is that the software and phone systems are very user friendly.
What do you dislike about the product?
I honestly don't have anything that I dislike.
What problems is the product solving and how is that benefiting you?
I primarily use the phone system - the hardware Cisco IP Phone 7945 - and the software that connects my phone to the internet so that I can actually receive phone calls via my work email address. This is a huge benefit to me, because I almost always have access to my email but not my office phone.
Ease of use
What do you like best about the product?
The clean user interface and ease of setup
What do you dislike about the product?
So far, it has proven to be a little buggy and prone to lag. I feel like this might be an issue that will resolve with use and time.
What problems is the product solving and how is that benefiting you?
Contact center routing and employee tracking. Phone management software.
Easy to use, meets needs
What do you like best about the product?
Interface is easy to use and meets needs of managing phone system and contact integration.
What do you dislike about the product?
Login process can be clunky and can be difficult remotely if not setup correctly.
What problems is the product solving and how is that benefiting you?
Enterprise contact and telephone management.
Good phone system that links to PC software to streamline workflow
What do you like best about the product?
Efficiencies of linking to PC
Customizable interface
Ease of use
Customizable interface
Ease of use
What do you dislike about the product?
Occasionally errors out calls or failed to click to call
What problems is the product solving and how is that benefiting you?
Streamlining sales workflow
Smooth implementation & very easy to use
What do you like best about the product?
I found that this system was surprisingly easy to implement and the implementation was actually completed on time and as expected. The reporting/analytics is also very good.
What do you dislike about the product?
We haven't had any issues with the system thus far, but I found the pricing options to be a little confusing at first.
What problems is the product solving and how is that benefiting you?
We are able to streamline our call flows and processes by looking at a lot of different types of data.
Recommendations to others considering the product:
I would do a lot of training and really make sure that you have your system configured the way you want it to. Unless you have someone on your staff who is trained and able to make configuration changes, you will need help doing so later.
Cusco Unified Contact Center Express
What do you like best about the product?
Product integrates easily into Cisco UCM. Scales well from 1 to 400 users with one server or two servers for HA capabilities. Scripting editor is fairly simple to use.
What do you dislike about the product?
Latest version requires either a separate Cisco product (Mediasense), or a third party product for call recording.
What problems is the product solving and how is that benefiting you?
Contact with our customers is streamlined and with the latest versions being web based there is no cumbersome software to load on workstations and update.
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