Webex Contact Center
Cisco Systems, Inc.External reviews
169 reviews
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Cisco customer care
What do you like best about the product?
I like the product ease of use and interface
What do you dislike about the product?
I wish the product has integration with similar product
What problems is the product solving and how is that benefiting you?
Healthcare
Cisco service
What do you like best about the product?
Their immediate call back and care to detail. They support our company well and always ensure a timely resolution to any issues.
What do you dislike about the product?
there is nothing to mention for dislikes
What problems is the product solving and how is that benefiting you?
skype/headset issues
Easy to use, user friendly
What do you like best about the product?
I like that it is very simple and user friendly, keeps people from feeling like it is all too "techy" for them to use
What do you dislike about the product?
I wish it was adaptable to other interfaces like medical customer care, retail, etc
What problems is the product solving and how is that benefiting you?
Customer service
Prompt service and good ad ons
What do you like best about the product?
We use a lot of Cisco products and primarily Webex is something that we do on a regular basis. There have been days where we had issues connecting with VoIP. The customer care is friendly and helped us resolve the issue.
What do you dislike about the product?
It takes some steps to connect to the appropriate representative.
What problems is the product solving and how is that benefiting you?
We use phones, Webex and other networking products from Cisco. We have to connect to the customer care for issues.
Easy to Use!
What do you like best about the product?
I love being able to access all my contacts easily & place calls directly.
What do you dislike about the product?
I have only ever had one issue with this program & it was that it kept kicking me out. I had to remove the program & reinstall.
What problems is the product solving and how is that benefiting you?
It makes organizing important phone number & frequent contacts quick & effortless.
Cisco Customer Care is pretty good but can be better.
What do you like best about the product?
Most issues can be resolved in a reasonable amount of time. A few things do require for them to escalate internally but then once we get the advanced team working on it, the issue is resolved.
What do you dislike about the product?
Sometimes it takes a while for the initial rep to wrap their head around our particular issues. Since we run an enterprise environment, they may need a day or two to review logs and consult internally.
What problems is the product solving and how is that benefiting you?
Maintaining service levels for our customers and minimizing down time due to hardware/software failures or misconfigurations.
Recommendations to others considering the product:
Make sure that your Cisco SE (Sales Engineer) has a good grasp of your environment and is familiar with the direction your company is looking to head.
Simple but effective
What do you like best about the product?
User interface is easy to use and understand.
What do you dislike about the product?
Icons are old school... Aesthetics could use an update.
What problems is the product solving and how is that benefiting you?
Reliable system for taking cue calls
Cisco easy to use phone systems
What do you like best about the product?
I like how you have the option to record your greetings before taking calls. It really saves employees, like me, time to breathe a little when experiencing a heavy call volume.
What do you dislike about the product?
I have noticed the glitches when trying to use the transfer option. I've noticed when trying to transfer between departments, it is unsuccessful and it hurts productivity
What problems is the product solving and how is that benefiting you?
Ease and reliability for call centers with high call volumes.
Cicso
What do you like best about the product?
Superb company that provides a solution to intelligent call routing and interface between back office and front office.
What do you dislike about the product?
Sometimes it is hard to connect with a representative when you have an issue with software.
What problems is the product solving and how is that benefiting you?
We were experiencing a slow interface within our company pertaining to multi line calls. WIth Cisco we have had virtually no issues.
Financial Analyst
What do you like best about the product?
The use of use for someone that had no experience with this system before.
What do you dislike about the product?
Nothing has turned me off to using the contact center yet. I have only used it twice and so far so good.
What problems is the product solving and how is that benefiting you?
Was having a problem with my cisco citrix not connecting. Called the contact center and within 30 minutes the problem was figured out.
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