Webex Contact Center
Cisco Systems, Inc.External reviews
169 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Seamless user experience
What do you like best about the product?
Easily change the status from ready to not ready.
What do you dislike about the product?
I don't think I disliked anything at all.
What problems is the product solving and how is that benefiting you?
Manage productivity.
Cisco easy to use phone systems
What do you like best about the product?
I like how you have the option to record your greetings before taking calls. It really saves employees, like me, time to breathe a little when experiencing a heavy call volume.
What do you dislike about the product?
I have noticed the glitches when trying to use the transfer option. I've noticed when trying to transfer between departments, it is unsuccessful and it hurts productivity
What problems is the product solving and how is that benefiting you?
Ease and reliability for call centers with high call volumes.
Cisco UCC
What do you like best about the product?
The highlight of using Cisco UCCX is the high customization with the product.It's easy to grow and scale the product as needed and the integration with CUCM is seamless. The program has auser friendly programming interface. Once you understand the logic it's simple to create scripts to do what you need. Once you create scripts, it is very easy to duplicate them and edit them as needed. The system is also pretty reliable as far as uptime. The system generates great reports to help you keep track on call stats for your agents.
What do you dislike about the product?
My only major dislike is the learning curve in getting the system set up. There are quite a few steps between getting a user from CUCM to UCC. The system also relies on LDAP integration heavily. This can cause issues with users logging into the system. Also, the hybrid mode for CAD and Finesse has a limited support life, so no upgrades until you've full migrated.
What problems is the product solving and how is that benefiting you?
For organizations with a lot of agents and departments, UCC provides an easy way to manage your agents. The Call flows are easy to modify and consolidate as needed. The reporting tool has given our call center managers a deeper insight into how agents are performing and areas of improvement. In the recent versions of UCC, the switch to web based application Finesse rids administrators of the need to load software to workstations.
Recommendations to others considering the product:
I'd recommend investing in a training course on the scripting piece of UCC so you are not paying out money to vendors to make simple changes. Also, UCCX is suitable to most organizations unless you have a global presence.
Ctios cisco contact center
What do you like best about the product?
Ctios is very user friendly!! Use it for our call queue at work every day
What do you dislike about the product?
Sometimes i misclick that I am ready when I am not. The buttons are right next to eachother
What problems is the product solving and how is that benefiting you?
We are able to evenly distribute our calls that come into the call center
Recommendations to others considering the product:
Very user friendly. Different options for call states to make it easy for statistics and reoiers
Great Product
What do you like best about the product?
I like that it is dependable and always available when we need it.
What do you dislike about the product?
I have no dislikes the product is strong and dependable.
What problems is the product solving and how is that benefiting you?
The use of softphones has eliminated the need for telephones that sit on your desk. Cost savings are always a plus.
Recommendations to others considering the product:
I believe it is a leader in the Telecom industry. I have zero complaints about the product.
Using Cisco as part of our phone service in communicating with students
What do you like best about the product?
The clarity and quality of the call run well because the Cisco headsets allow us hands-free communication with the contact center.
What do you dislike about the product?
Sometimes the student may not hear us until they switch from their car mode to headset/hand-held. The calls can be delayed in response time.
What problems is the product solving and how is that benefiting you?
We are able to archive urgent voicemails and playback those messages through Windows media.
Fair but could be more use friendly
What do you like best about the product?
Well I would like for it to be a bit more user friendly
What do you dislike about the product?
It is not simple for people to use, make it more simple.
What problems is the product solving and how is that benefiting you?
N/A
Cicso
What do you like best about the product?
Superb company that provides a solution to intelligent call routing and interface between back office and front office.
What do you dislike about the product?
Sometimes it is hard to connect with a representative when you have an issue with software.
What problems is the product solving and how is that benefiting you?
We were experiencing a slow interface within our company pertaining to multi line calls. WIth Cisco we have had virtually no issues.
Financial Analyst
What do you like best about the product?
The use of use for someone that had no experience with this system before.
What do you dislike about the product?
Nothing has turned me off to using the contact center yet. I have only used it twice and so far so good.
What problems is the product solving and how is that benefiting you?
Was having a problem with my cisco citrix not connecting. Called the contact center and within 30 minutes the problem was figured out.
Cisco Unified Contact Center Honest Review
What do you like best about the product?
Cisco's products are built perfectly for a call center, especially when you have more than one call coming in. I am quite happy with the performance it has given me since I have been working with my company.
What do you dislike about the product?
As a company, we have not found any flaws with the product Cisco has given us.
What problems is the product solving and how is that benefiting you?
Cisco Unified Contact Center has given us a lot of benefits, for example providing the best service we can ever get along with accurate information.
Recommendations to others considering the product:
Best product to use! Hands down.
showing 141 - 150