Sold by
VTEX Commerce Suite Enterprise (Global)
VTEX Commerce Suite Enterprise
Reviews (37)
Vivek Ram
Headless commerce flexibility has enabled me to build custom front ends and integrate third party APIs
Reviewed on Jun 23, 2026
Review from a verified AWS customer
What is our primary use case?
As a developer using VTEX Commerce Platform, my main use case is building the front end application, adding features, and making changes to the UI. I also integrate internal VTEX modules in Node.js services or write custom APIs and back end APIs in Node.js apps in VTEX IO.
The most prominent use case is adding a new page or modifying the PDP page of the application. I have used VTEX FastStore, which is a front end solution where I can use Next.js, React.js, and other front end technologies to modify the application. I connected it with the GitHub repo, added new components, and integrated it with their official CMS for content management.
Another specific aspect is their proprietary database called Master Data, where they centralize all customer data in one hub and expose it via API and UI. Integrating with their Master Data, connecting with it, and working with it is also one of my use cases.
What is most valuable?
VTEX Commerce Platform stands out as a headless commerce platform that offers customizability and flexibility to add our own features. If I do not want their OMS platform or if I want to integrate any external OMS, third party APIs, or third party tools, it is easy for me to write my own API logic in their app, publish it, and communicate with it. This gives more flexibility.
The tech stack they use is the MERN stack, which I am most comfortable with. This flexibility has helped me communicate with third party tools. When I wanted to add my own API and write custom API logic to communicate with external providers, this flexibility enabled me to easily write my own Node.js app in VTEX IO, publish that app to my VTEX account, and call that app from the front end application directly.
Another feature is their own CMS, which I appreciate. They also give us the flexibility to integrate with other CMS solutions like the open source CMS Strapi. The CMS capabilities, the headless approach, and the flexibility to add new apps according to our needs are all valuable features.
What needs improvement?
Their documentation is comprehensive, but I noticed that the Commerce Academy course content was outdated and not enough for me to clear the certificate. However, their documentation and GitHub code samples were more comprehensive and helpful in understanding and upskilling in VTEX.
What stood out is the flexibility and the MERN stack tech stack that VTEX uses. This is why I gave it an eight. I did not give it a ten because during development, there were some performance issues with load times, and the Commerce Academy platform content and video content is not up to date. I had to refer to the documentation every time for the latest content.
Regarding VTEX Commerce Platform's AI capabilities, they have AI integrated in their admin interface where I can ask questions related to their settings. However, I do not find that useful because it was not working properly at times, it was not giving responses, or it was throwing errors. This made me stop using that AI. The AI integration is not capable enough or is not fully integrated and needs improvement.
For how long have I used the solution?
We have not completely integrated VTEX Commerce Platform into one of our clients yet, but we are in the process. Currently, my company is partnered with VTEX to learn more about the platform, and as part of that program, I was nominated and involved in learning. I have almost completed all of their certifications, four out of five, and we are about to migrate one of our existing commerce clients to use VTEX Commerce Platform.
What do I think about the stability of the solution?
When it works, the accuracy and reliability are acceptable if I ask questions about the settings or about things. However, even when it works, I do not find the responses helpful.
What other advice do I have?
If you are familiar with the MERN stack technology and you want a commerce platform that provides customizability and the ability to add new features to your platform, then VTEX Commerce Platform is a good choice. It does require some time to go through documentation and experiment, but their documentation is comprehensive. They have their own developer portals and tutorials that help understand and experiment with features. Before choosing it, you can also have their sponsor account or test account and try out those features and then directly build the application there. I gave this review a rating of eight.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Carla Br
Daily operations have become streamlined as I manage multiple stores and catalogs from one place
Reviewed on Feb 12, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for VTEX Commerce Platform is for e-commerce every day. I use VTEX Commerce Platform for everything in my daily work, from catalog management to managing different stores.
What is most valuable?
The best features VTEX Commerce Platform offers for me are its versatility, the way it adapts and integrates with multiple platforms, and the ability to build different adaptive flows on top of it for all business models.
I particularly appreciate how we manage the catalog, its versatility to adapt to different business models, and its possibilities for configuring logistics models in VTEX Commerce Platform.
VTEX Commerce Platform has positively impacted my organization by making my work easier and having a positive impact overall. It has helped my business by increasing sales and making management easier.
What needs improvement?
I do not find it easy to manage all my stores and products from one place in VTEX Commerce Platform, as the dashboards are somewhat sparse in analytical information despite making it easy to manage all the stores from one place.
I would appreciate improvements to the checkout and the B2B functionalities in VTEX Commerce Platform. For example, I would improve the checkout by allowing multiple selection of carriers since split order has limitations.
Organizations could communicate better with master data within VTEX Commerce Platform. I would also appreciate better automation of the information and the onboarding of customers between leads and real customers in my organization.
For how long have I used the solution?
I have been using VTEX Commerce Platform for six years.
What do I think about the stability of the solution?
VTEX Commerce Platform is mostly stable and works without problems.
What do I think about the scalability of the solution?
VTEX Commerce Platform's scalability is good, as it can grow with my business and handle more users or sales easily.
How are customer service and support?
The customer support for VTEX Commerce Platform is helpful when I have a problem, and I find them effective. I would rate the customer support for VTEX Commerce Platform a ten.
What was our ROI?
I have seen a return on investment with VTEX Commerce Platform in sales. Sales have increased, and I have seen an increase in percentage terms using VTEX Commerce Platform, although I do not have that data.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for VTEX Commerce Platform has been easy, and I encountered no problems.
What other advice do I have?
My advice for others looking into using VTEX Commerce Platform is to study the configuration and refer to the documentation.
Retail
Smooth Multichannel Administration That Optimises Operations and Customer Experience
Reviewed on Feb 12, 2026
Review provided by G2
What do you like best about the product?
I like the VTEX Commerce Platform for its smooth, multi-channel administration, its straightforward connectors, and its ability to optimise operations while also improving the customer experience.
What do you dislike about the product?
One drawback of the VTEX Commerce Platform is that its pricing and setup can feel complicated for smaller businesses. In addition, some advanced features may require technical skills to implement and deploy successfully.
What problems is the product solving and how is that benefiting you?
VTEX helps us overcome multi-channel management and integration challenges, so we can run operations more efficiently and deliver a better shopping experience
Guillermo Ariel G.
Use of vtex in latam
Reviewed on Apr 03, 2025
Review provided by G2
What do you like best about the product?
Efforless and eseay plataform for the owner and company
What do you dislike about the product?
The Integration in my country with the paymenent method is not great for the instutitud
What problems is the product solving and how is that benefiting you?
Visual and UX for interfaz and design template configuration
Telecommunications
VTEX
Reviewed on Jan 15, 2025
Review provided by G2
What do you like best about the product?
THE PRACTICALITY AND EFFECTIVENESS OF THE SITE, ALWAYS BE AGILE AND INTEGRATE QUICKLY
What do you dislike about the product?
I HAVE NO POINT TO MAKE AT THE MOMENT
What problems is the product solving and how is that benefiting you?
DIRECTLY ON SALES IMPACT
Cosmetics
Vtex Points
Reviewed on Jan 15, 2025
Review provided by G2
What do you like best about the product?
It offers various customization options to meet the specific needs that are being raised.
What do you dislike about the product?
The sales update sometimes occurs slowly.
What problems is the product solving and how is that benefiting you?
Faster update of completed sales.
Priscila D.
Excellent platform as support for our site
Reviewed on Jan 15, 2025
Review provided by G2
What do you like best about the product?
The platform is very secure and very intuitive for use by employees and customers.
What do you dislike about the product?
I did not identify any problem in my use or that of my clients.
What problems is the product solving and how is that benefiting you?
The site is undergoing a restructuring to facilitate the tracking of our sales.
Larissa T.
Come from Vtex!
Reviewed on Jan 15, 2025
Review provided by G2
What do you like best about the product?
Being able to track my clients' orders, and also being able to view the items they have chosen, allowing me to offer options for more products not yet sold by them.
What do you dislike about the product?
I don't like it when the system crashes, but it is very rare for it to happen.
What problems is the product solving and how is that benefiting you?
Even the moment nothing bothers me.
Natalia C.
GREAT PLATFORM, VERY COMPLETE AND EFFECTIVE
Reviewed on Jan 15, 2025
Review provided by G2
What do you like best about the product?
Vtex is a very complete, effective, and fast platform.
What do you dislike about the product?
We could have better support with details, such as specific promotions and CRM that would facilitate integration.
What problems is the product solving and how is that benefiting you?
All our sales and control are within the platform.
CINTHIA S.
The most complete platform for product management.
Reviewed on Jul 30, 2024
Review provided by G2
What do you like best about the product?
It is well segmented into categories according to each need and this makes it easier to use on a daily basis. Furthermore, it provides very complete reports and has a very quick response, which makes it easier to use on a daily basis.
What do you dislike about the product?
It's very difficult to say, but perhaps some pages could load faster.
What problems is the product solving and how is that benefiting you?
Management of products available on the website, and orders generated.