Alida Research Platform

What do you like best about the product?

I like the capability of the unique links that tie back to community members, so we can identify long-term engagement opportunities. The feature for managing community profiles was a significant attraction for using Alida.

What do you dislike about the product?

I think the UI could be a little bit more intuitive. The onboarding to use the platform could be more intuitive as well. I'd also like a program and best practices to help achieve our unique goals as a company. It wasn't that easy to set up initially, and using Alida's resources for survey programming felt more involved than it should be. Programming my own survey was a lot easier.

What problems is the product solving and how is that benefiting you?

I use Alida as a survey platform to create research insights. I like its capability to create unique links, which help identify long-term member engagement opportunities. Alida's community profile management was also an attractive feature for us.

What do you like best about the product?

I like that I can easily build a survey on Alida by utilizing all different functions, and I can instantly pull up a visualized report for a survey, and I really appreciate the AI features for analyzing the open-ended questions.
I also like that Alida provides amazing customer service to help with us conducting professional surveys.

What do you dislike about the product?

I dislike that it allows edits after publishing a survey, and that it doesn’t let you undo actions. I also wish some functions were more straightforward, because the learning curve with Alida takes time. For example, it would be helpful if closing surveys could be done directly from the activity view with a single button.

What problems is the product solving and how is that benefiting you?

Alida is helping me to understand our customer insights, such as customers' opinions on our loyalty programs, book covers, and marketing methods, to support us with better decision makings.

What do you like best about the product?

I use Alida for managing our community panel and administering surveys, and I like the ability to stay connected and the ease of use of the tool. Alida allows us to interact with our audience in meaningful ways and handles the survey programming for our projects. It also offers the opportunity to have quick turnaround reporting on customer perceptions. The ease of use allows for speedy development of projects for these needs.

What do you dislike about the product?

I haven't had an immense amount of exposure to the project, so I have not yet discovered anything that doesn't work well.

What problems is the product solving and how is that benefiting you?

I use Alida for managing our community panel and administering surveys. It allows us to interact meaningfully with our audience and quickly report on customer perceptions. The ease of use supports speedy project development.

My team is using Alida for customer interviews in order to collect feedback and quickly analyze the outcomes and get insights from them.

We start calling the customer, asking them the standardized questions that are suggested by Alida, and we then collect the feedback integrated with Bedrock and use generative AI in order to get insights from them.

Probably the best features Alida offers are the possibility to calculate, to analyze feedback, and calculate insights.

The possibility to create an automatically dashboard stands out to me when I mention analyzing feedback and calculating insights.

Alida is well integrated with the AWS ecosystem, in particular with Bedrock, which makes it easier to use.

Alida has impacted my organization positively so far; it is really easy to conduct interviews and it allows us to save a lot of time.

I think we can save more than 50% of time for each interview using Alida.

I have no information so far on how Alida can be improved because we have been using it as early adopters.

I would appreciate it if it were even easier to define questions that can be provided to the customers.

I have been working in my current field for nine years.

Alida seems to be stable.

Alida seems to be working fine with our volumes of data, indicating good scalability.

We did not use customer support for Alida.

We did not use a different solution before Alida.

So far we have seen a return on investment with a lot of time saved, more than 20% for each interview.

The experience with pricing, setup cost, and licensing is easy to understand.

We did not evaluate other options before choosing Alida.

I would advise others looking into using Alida that it is really useful, so try it. I am giving this review a rating of 8.

Public Cloud

Amazon Web Services (AWS)

What do you like best about the product?

Easy to use platform. Always adding new features. Makes panel management easy. Alida's tech support is also outstanding.

What do you dislike about the product?

I would appreciate it if they could enhance the platform by adding more robust options for providing survey feedback directly within the platform.

What problems is the product solving and how is that benefiting you?

Helps us conduct research among educators in the Unite States.

What do you like best about the product?

Alida offers strong capabilities for managing panels and community members. The platform makes it easy to segment audiences, deploy surveys, and analyze feedback in a centralized way.

What do you dislike about the product?

Some aspects of panel management--like updating profile variables and navigating nuanced workflows can be challenging and unclear unless you've spent a while troubleshooting. The learning curve is pretty steep but the documentation is often super helpful--it's just a lot. For the premium price point, I'd expect more intuitive UX and expanded support resources.

What problems is the product solving and how is that benefiting you?

Alida provides our panel management and survey authoring platform.

What do you like best about the product?

Alida has made it incredibly simple for our team to gather and act on customer feedback. The interface is intuitive, even for non-technical users, and we use it almost daily to stay connected to our audience. The integration with our CRM was painless, and the onboarding support was excellent. I also appreciate how customizable the surveys are — it helps us target specific customer segments effectively

What do you dislike about the product?

The initial setup took longer than expected, and the UI could be a bit more modern in some areas. However, those are minor issues compared to the overall value we’re getting from the platform

What problems is the product solving and how is that benefiting you?

We needed a more effective way to engage with our customer base and gather actionable insights. Alida has solved that by making it easy to launch targeted surveys and track sentiment over time. This has improved our decision-making and allowed us to build stronger relationships with our users.

What do you like best about the product?

I like using Alida because not only is it a great platform, I also have so much resources and help that guide me and navigate me throughout any process. They have great learning sessions-I take so much from away from it.

What do you dislike about the product?

Would be nice to have a live chat with AI or something in regards that can help guide you step by step -videos not just plain text.

What problems is the product solving and how is that benefiting you?

I use Alida specifically for holding an online Patient Family Advisory Council.

What do you like best about the product?

Alida makes it so easy to connect with and learn from customers. From quick surveys to live interviews, Aldia simplifies the process of getting in touch with customers to hear their feedback and perspectives. The customer service and account support is great - Schuyler is an amazing resource who helps me get the most out of my customer community via Alida.

What do you dislike about the product?

N/A - Alida is great and I don't have any major dislikes.

What problems is the product solving and how is that benefiting you?

Alida helps us answer endless business questions through the ability to connect with and survey customers, informing product decisions to claims/message communication.

What do you like best about the product?

Alida application provides a great way to create customizable tool surveys for gathering feedback and client opinions.

What do you dislike about the product?

The application has been down sometimes.

What problems is the product solving and how is that benefiting you?

Client segmentation and improving Customer satisfaction