eSentire Threat Intelligence
eSENTIREReviews from AWS customer
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Robust Security Solution with Stellar Support
What do you like best about the product?
I like that eSentire is well priced and their playbooks are aligned with our tech stack. They have a great team to work with. I also value their SIEM, EDR, and dark web monitoring, which are important tools for us. Additionally, the initial setup was very easy, and we were up and running within a month.
What do you dislike about the product?
I would love for them to have something that could understand our platform.
What problems is the product solving and how is that benefiting you?
eSentire provides us with 24/7 coverage for our security team.
Peace of Mind with eSentire's Active Network Monitoring
What do you like best about the product?
The most helpful aspect of eSentire that helps me sleep at night is their active network monitoring and reporting of my network.
What do you dislike about the product?
We've had some challenges getting their on premise network monitor appliance to work with a software defined network. Forcing us to move this to a physical network.
What problems is the product solving and how is that benefiting you?
eSentire allows me to focus on improving my network and IT Infrastructure as opposed to constantly worrying about who is monitoring my IDS and firewall logs to stop any potential threat before it becomes a real issue.
Seamless Team Collaboration with SOC Integration
What do you like best about the product?
The seamlessness between our team and the SOC
What do you dislike about the product?
Sometimes to man Summo reports these reports seem to have non actionable data.
What problems is the product solving and how is that benefiting you?
They are our outsourced SOC and first line of cyber defense
Best of the Best, Flagship MDR Company
What do you like best about the product?
They are very attentive and put their customers first. Great resource for any company of any size. Brings a great wealth of knowledge to the table and always willing to help.
What do you dislike about the product?
None, they are always willing to work through issue with their service and attentive to our needs. Highly recommend.
What problems is the product solving and how is that benefiting you?
They are providing a wealth of knowledge across the threat landscape to assist my organization on hardening our defenses. They help not only protect on-prem and cloud footprints.
A True Security Partner Delivering Rapid, Actionable Outcomes
What do you like best about the product?
What stands out to me about eSentire is how the company positions itself as a true security partner rather than just a vendor. The ability to contain threats quickly, minimize business disruption, and provide clear, actionable guidance is something I admire. eSentire’s emphasis on delivering outcomes—not just alerts—makes it a leader in the MDR space.
What do you dislike about the product?
From what I’ve seen, eSentire’s pace of innovation and expansion can make it demanding for teams to keep up with evolving tools and playbooks. It’s not necessarily a dislike, but it does mean you need to be adaptable and proactive. For me, that’s actually motivating because I like environments that push me to stay sharp.
What problems is the product solving and how is that benefiting you?
eSentire is solving one of the biggest problems companies face today: the gap between traditional security tools and truly effective, real-time threat response. Most organizations don’t have the in-house expertise or 24/7 staff needed to detect, investigate, and contain attacks quickly.
What benefits me is the opportunity to work with a team that’s actually preventing breaches, not just generating alerts. Being part of a high-impact MDR environment allows me to grow my skills, learn from experienced analysts, and contribute to reducing real business risk for clients.
What benefits me is the opportunity to work with a team that’s actually preventing breaches, not just generating alerts. Being part of a high-impact MDR environment allows me to grow my skills, learn from experienced analysts, and contribute to reducing real business risk for clients.
Exceptional 24/7 Monitoring and Support with User-Friendly Portal
What do you like best about the product?
eSentire provides strong 24/7 monitoring and is quick to identify and alert us to potential anomalies or suspicious activity. Their responsiveness and clear communication during events help our team act quickly and confidently. The portal is easy to navigate, and their support team is knowledgeable and professional.
What do you dislike about the product?
There’s not much to dislike. Occasionally, alerts can be overly cautious, requiring additional internal validation before closing them out. However, I’d rather have more visibility than less.
What problems is the product solving and how is that benefiting you?
eSentire enhances our threat detection and response capabilities, helping us identify and mitigate potential security incidents before they escalate. It gives us peace of mind knowing our environment is continuously monitored by experienced analysts and supports our ISO 27001 compliance efforts.
Exceptional Support and Proactive Communication from eSentire
What do you like best about the product?
I like eSentires responsiveness and Account managers they keep me informed on not only things to look out for and new products or features but they are an extension of the team that is very important
What do you dislike about the product?
MTTR times can flucuate during the holiday seasons and need to be adjusted.
What problems is the product solving and how is that benefiting you?
Extending the security Team, since we are a small organization, we have to use external partners to assist in monitoring the systems for security events and eSentire is out top partner that assists us in that goal
Consistent Performance and Effortless Updates
What do you like best about the product?
Consistent performance, regular updates, ease of use
What do you dislike about the product?
No concerns from my perspective. No dislikes.
What problems is the product solving and how is that benefiting you?
Certainty around cyber security
Cyber Business Partners
What do you like best about the product?
Honest and helpful approach to solving our problems
What do you dislike about the product?
Nothing as they are proactive and always helpful
What problems is the product solving and how is that benefiting you?
Ensuring we have the most appropriate security posture across multiple geographies
Real-Time Threat Alerts and Expert Guidance Elevate Security
What do you like best about the product?
Most Helpful: eSentire provides real-time, context-rich threat alerts along with expert guidance, which ensures quick detection and clear, actionable steps to reduce risks. One of the main advantages is their 24/7 SOC support, proactive management of false positives, and extensive MDR coverage across cloud, network, and endpoints. These features contribute to robust security resilience and improved operational efficiency.
What do you dislike about the product?
One of the less helpful aspects of eSentire is that its alerts occasionally produce noise from harmless activities, which means I often have to manually verify and gather more context to determine if an alert is legitimate. Another drawback is that the system depends on customer input for things like travel or changes in the environment, and it lacks robust automated suppression in some situations. This can result in extra operational work and slower resolution times for alerts that aren't critical.
What problems is the product solving and how is that benefiting you?
Business Problems Solved: eSentire helps lower breach risk and reduces dwell time by offering 24/7 managed detection and response. Their service identifies and investigates cloud identity misuse, unusual network or SSH activity, and other suspicious behaviors, then provides clear guidance to help contain and resolve incidents.
Operational Impact: The platform minimizes alert fatigue and business interruptions by delivering notifications with detailed context and actively filtering out false positives, such as those caused by known travel. Additionally, they provide expert assistance with social engineering and impersonation threats, helping to safeguard client communications and maintain reputation.
Operational Impact: The platform minimizes alert fatigue and business interruptions by delivering notifications with detailed context and actively filtering out false positives, such as those caused by known travel. Additionally, they provide expert assistance with social engineering and impersonation threats, helping to safeguard client communications and maintain reputation.
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