eSentire Threat Intelligence
eSENTIREReviews from AWS customer
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Great Endpoint Security & SoC services
What do you like best about the product?
Responsivness and customer service are great features of eSentire.
What do you dislike about the product?
Contract agreements with external software vendors that are utalized by eSentire.
What problems is the product solving and how is that benefiting you?
eSentire is providing us with 24/7 endpoint monitoring and response services - required by our clients.
eSentire has provided exceptional managed security services
What do you like best about the product?
Managed SOC team is very well trained and responds to incidents in a timely manner
What do you dislike about the product?
Cost is slightly higher compared to other services.
What problems is the product solving and how is that benefiting you?
eSentire filters out unnecessary alerts, alowing our Cyber team to focus on confirmed incidents.
The onboarding experience was smooth and the day-to-day support is great.
What do you like best about the product?
Their support tickets are timely and provide proper details for remediation.
What do you dislike about the product?
eSentire is a bit complicated and expensive.
What problems is the product solving and how is that benefiting you?
They are more technical and talented than our previous SOC. They are helping us respond to our own internal users faster and with better information. The customer touch-point meetings are worthwhile.
IT Security Review with eSsntire
What do you like best about the product?
Gives us peace of mind that our systems are secure and protected against advanced threats.
What do you dislike about the product?
A bit hard to navigate or know where to look for things if you are a beginner.
What problems is the product solving and how is that benefiting you?
Ensuring Business Netwrok Devices and endpoints are protected from advanced threats on our network.
eSentire is very helpful and always there when you need them anytime of the day.
What do you like best about the product?
eSentire has been very helpful for automating alert management, especially when it comes to escalating the alerts that stand out and could potentially pose a threat to our environment. The time it takes for response and resolution is excellent, and it’s one of the things we consistently praise about eSentire. Customer service is on point as well; they’re always helpful and explain new situations to the client in a clear, well-mannered way. The portal is also very useful and easy to navigate, making it simple for a new user to adapt and get comfortable quickly. Recently, I’ve been using eSentire more, and it has been easy to incorporate into my day-to-day checks. With new vulnerabilities coming out, it’s also easy to integrate across all our endpoints.
What do you dislike about the product?
I have not found anything I disliked about eSentire. One thing that could help is having faster scans on an endpoint without having to call and escalate the case. Other than that, eSentire is great and the process to call and contact someone is excellent.
What problems is the product solving and how is that benefiting you?
They are solving the need for manual investigation for the hundreds of reviews we get daily, and filtering out the expected activities. It is benefitting me by allowing me to spend more of my time on other tasks, reducing redundancy in alerts. The team explains the critical alerts in details, not leaving me confused.
Excellent proactive security partner that saves workforce labor
What do you like best about the product?
We love the proactive approace eSentire takes with threat assessment and mitigation. The SOC is highly reactive when called upon. It was a very fast implementation and rollout.
What do you dislike about the product?
The only complaint we have is that you cannot get escalated past tier 1 on the phone hotline.
What problems is the product solving and how is that benefiting you?
Inbound IP attacks, malware, and malacious network activity is actively blocked by the various eSentire services we employ.
Unparalleled competence and support
What do you like best about the product?
After an exhaustive RFP process eSentire rose to the top due to their deep bench of people that were experts in different aspects of cybersecurity. They always bring the right expert to the table to discuss our needs, then they help us meet those needs. The alerts we receive are meaningful, detailed, and accompanied by recommended actions. Quarterly review meetings keep us connected and constantly moving in the same direction.
What do you dislike about the product?
Understanding the breadth of services they offer and prerequisites to using each services takes months to fully digest.
What problems is the product solving and how is that benefiting you?
Cities have a difficult time affording and retaining cybersecurity experts on staff that cover 24 hours everyday. eSentire allows us to have 24x7 coverage w/ trained experts - and we don't have to locate, hire, and retain then individually.
Great service with a great price point
What do you like best about the product?
Rapid detection and response. Responsive whenever we reach out
What do you dislike about the product?
There are no items that we have found to dislike .
What problems is the product solving and how is that benefiting you?
Alerting us to any valid cyber threat and then taking action when required. Eliminating the noise from our alerts down to a handful of meaningful items for our limited team to look into. This allows my team to service the business more effectively while knowing that we aren't missing a threat.
New Sr Security Manager review
What do you like best about the product?
My early experiences with eSentire have been very positive. As a new Security Manager for my company I found them engaging, project focused, and responsive.
What do you dislike about the product?
I would like to see more services provided by eSentire to help support my company.
What problems is the product solving and how is that benefiting you?
Acting as our MDR is extemely valuable to us as we have a small security team.
Highly Recommend!
What do you like best about the product?
I appreaciate how user friendly the UI and dashboard are.
What do you dislike about the product?
I haven't come across anything I'd consider to be a downside.
What problems is the product solving and how is that benefiting you?
It's newest addition of Dark Web Monitoring is helping to reveal our company's compromised credentials.
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