SMX Elevate Cloud Assured Managed Services

I use SMX to troubleshoot a specific modem for a market of customers in Texas. They have Calix modems on site, and I access them from SMX to see whether they're up or not and things of that nature.

I appreciate that it displays all the important information on one screen, such as if it's online, light levels of the fiber coming in, and whether they have anything connected to the equipment. It tells me exactly what that equipment is, such as their firewall or router. It will give me the MAC address, and from there I can look up what device it is.

I don't appreciate the way that the alarms show. When there is an alarm, the search functionality for it is a bit awkward. I want to be able to check alarms and have it show me only the alarms for that particular device instead of everything on the network and then having to refilter it. It gets a little finicky sometimes, especially in the moment when I'm trying to troubleshoot.

I have been using SMX for probably about seven or eight months.

I haven't had any issues with it since I've been using it. It has always worked.

I think it's very scalable because it has hundreds of equipment in it for a large region of customers. It's perfect for this purpose.

There's another tool called CMS that I might use sometimes.

It was actually very easy because it's straightforward. This is one of the only tools that has a graphical user interface. For all other equipment and markets, I rely on logging into the modems or their equipment through the CLI, the command-line interface. In the CLI, I have to know all the commands and things of that nature. SMX makes it much easier.

I prefer SMX because it presents the information in a cleaner way. The graphical user interface is much more modern.

I would rate this product a 9 out of 10.

I use the solution for projecting deals regarding the decarbonization of high-value clients. Additionally, we are involved in managing and processing data in various contexts.

The solution provides real-time access to information across various functions, saving time and eliminating the need for significant effort in data retrieval.

SMX provides information from different requirements effectively. Its automation capabilities are beneficial for checking compliance with suppliers and vendors internationally during logistical transitions.

Additionally, it helps coordinate contracts, review compliance access, and conduct security checks. Overall, having information available in real-time for different functions is invaluable.

There is room for improvement in enhancing AI capabilities for threat detection, especially in tracking different locations. It would be ideal to develop more in terms of databases for cross-checking performance across various locations.

Additional improvements could be made in post-hacking capabilities, KPIs, specific APIs, and data structures for a product manager.

I have been working with the solution for a year.

I have not had any performance or stability issues with the solution; it is stable.

The solution is easy to scale.

I have reached out to SMX tech support with questions.

There was no MSSP product in place before SMX. It was the first choice due to integration and scalability benefits.

The deployment was done in-house by the team, specifically the DevOps team.

The solution provides measurable benefits in terms of time savings, especially with real-time data monitoring.

The decision to go with SMX was based on its integration and scalability advantages over other solutions.

I would recommend SMX because the information is available in real-time for different functions, significantly reducing the need to search for data. On a scale of one to ten, I rate SMX an eight out of ten.