Smartling LanguageAI Platform
Smartling, Inc.Reviews from AWS customer
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Smartling: intuitive, efficient, and truly translator-friendly
What do you like best about the product?
As a translator, I find Smartling genuinely intuitive to work in. The CAT Tool is clean and easy to navigate, and the visual context is especially valuable: seeing each string in its real placement helps me avoid context-related mistranslations and inconsistencies, and catch punctuation or spacing issues, unnecessary repetitions, and any formatting tags (bold, underline, etc.) that need attention before delivery. Collaboration is smooth thanks to the Issues feature, which lets me raise questions right inside the job and keep a clear, searchable thread with project managers or the client. Having the glossary and translation memory at hand keeps terminology consistent and saves time, and the built-in quality checks flag problems early so I can ship polished work faster. Overall, Smartling brings together ease of use, context, and collaboration in a way that supports quality and efficiency.
What do you dislike about the product?
Honestly, there's nothing I dislike—it works exactly how I need it to.
What problems is the product solving and how is that benefiting you?
Smartling centralizes my workflow so I don't have to juggle files, emails, and scattered tools, which speeds things up and keeps projects consistent. The Visual Context and the Issues feature give me the right context and a clear place to ask questions inside the job, reducing back-and-forth and errors. The built-in glossary and translation memory keep terminology aligned and cut repetitive work. And importantly, clients can upload reference files as job attachments, so I can consult specs, screenshots, or style guides right in the CAT Tool—another big quality and efficiency boost.
A great CAT tool to work with
What do you like best about the product?
I've been using Smartling every day for over 5 years now, and it has been a wonderful experience. The tool is very intuitive and easy to use. Features such as machine or AI-powered translation, translation memory, glossary, and quality checks help improve productivity and ensure consistent, high-quality work. I find the Context tab extremely useful for providing accurate translations. Additionally, it allows you to submit queries, receive notifications, and even handle billing, which saves a lot of time.
In short, it's a comprehensive and reliable CAT tool, and the team's support is excellent!
In short, it's a comprehensive and reliable CAT tool, and the team's support is excellent!
What do you dislike about the product?
Honestly, there's nothing I dislike about it.
What problems is the product solving and how is that benefiting you?
Smartling helps me work more efficiently, maintain consistency across jobs, and ensure the accuracy and quality of my translations.
A Complete and Intuitive Platform for Seamless Localization
What do you like best about the product?
Smartling is a very complete and intuitive platform that makes project management smooth and efficient. It centralizes everything we need, from translation memory and glossaries to QA checks, automated workflows, and real-time project tracking. The ease of use stands out, even for new team members who can quickly get familiar with the system.
Integrations are seamless, which saves time and reduces manual work. Their project managers are also a huge plus: communication is always clear, fast, and collaborative.
Integrations are seamless, which saves time and reduces manual work. Their project managers are also a huge plus: communication is always clear, fast, and collaborative.
What do you dislike about the product?
There's very little to dislike, but if I had to mention something, it would be that because the platform has so many features, it sometimes takes a bit of time to discover everything it can do. A few more step-by-step guides or in-app tooltips for new functionalities would make onboarding even easier.
That said, Smartling's customer support is excellent: responsive, knowledgeable, and always willing to help, which more than compensates for this.
That said, Smartling's customer support is excellent: responsive, knowledgeable, and always willing to help, which more than compensates for this.
What problems is the product solving and how is that benefiting you?
Smartling helps manage multilingual content at scale by centralizing workflows, ensuring consistency, and reducing manual effort. It streamlines file handling, translation memory leverage, glossary application, and QA checks, which means we can deliver faster without sacrificing quality.
The platform also provides real-time visibility into project status, making it easier to track progress and collaborate with clients.
From a business perspective, this translates into improved efficiency, higher quality output, and a stronger ability to meet tight deadlines.
The platform also provides real-time visibility into project status, making it easier to track progress and collaborate with clients.
From a business perspective, this translates into improved efficiency, higher quality output, and a stronger ability to meet tight deadlines.
Best environment for freelancer
What do you like best about the product?
Easy to use linguist interface with built-in context window really helps delivering accurate translation. I also love the seamless invoicing process.
What do you dislike about the product?
For me, the email notifications for available jobs sometimes are not real time
What problems is the product solving and how is that benefiting you?
Smartling improved MTPE with AI, resulting in faster and more efficient job deliveries.
Great company, great platform.
What do you like best about the product?
Great company to work with! The platform is user-friendly and runs smoothly (just the rare tiny bug). The team is great to work with: communication is clear, PMs are super supportive. Payments are on time and as agreed. Truly a reliable partner I’d love to keep collaborating with.
What do you dislike about the product?
Just the occasional small bugs on the platform, but nothing too serious.
What problems is the product solving and how is that benefiting you?
I’m a freelancer working with Smarting. I perform (mostly) translation and revision on their platform.
Translating with AI support
What do you like best about the product?
What I appreciate most about Smartling is the seamless integration of AI technology across its platform. Translators can work more efficiently with AI support available directly on the screen during translation, which makes the process significantly faster and more convenient.
What do you dislike about the product?
When questions arise about specific contexts, the only option is to submit a ticket and wait for a response. Depending on the issue, the reply may come either from the client or a member of the Smartling team, which can sometimes delay resolution.
What problems is the product solving and how is that benefiting you?
I value that once you’re added to an account, you often receive a large volume of work from that account whenever jobs are available. This allows you to focus on the same subject matter for an extended period and fully immerse yourself in the project, which ultimately leads to better results.
Easy to use and fast
What do you like best about the product?
This it is a very intuitive translating software. I found it easy to use from the very beginning.
One of my favourite features is the "issues", as doubts are visible for all translators and solved easily and soon.
I also like the fact that it loads fast and working with it is, therefore, fast too.
One of my favourite features is the "issues", as doubts are visible for all translators and solved easily and soon.
I also like the fact that it loads fast and working with it is, therefore, fast too.
What do you dislike about the product?
It's a pity it cannot be used from a smartphone. I understand that it's always better and more professional to work from a computer, but very short works (eg. 3 words or 10 words) are totally doable from a smaller device.
What problems is the product solving and how is that benefiting you?
The IA translation is becoming more accurate and easy to use.
I really love working with Smartling
What do you like best about the product?
Smartling is a really intuitive CAT tool and very easy to work with. The company and its employees are extremely helpful and friendly.
What do you dislike about the product?
Sometimes, one can accidentally miss a segment, if you are unaware that the segments are joined and you approve. It can easily be fixed during review, though.
What problems is the product solving and how is that benefiting you?
It makes translation really easy and flawless as there are some exellent QA functions built in the system.
After 10 years working with them, I have never had a problem.
What do you like best about the product?
Its translation support tools are constantly evolving. You may turn down a job if you are too busy.
What do you dislike about the product?
In some products the glossaries are not up to date.
What problems is the product solving and how is that benefiting you?
It makes my translation, proofreading and editing work easier.
Good communication, steady workflow
What do you like best about the product?
Please see the title. I appreciate regularity of the work.
What do you dislike about the product?
Continuous not very transparent process modifications (AI review, MTPE, linguist review, etc.) that influence negatively on my earnings. :(
What problems is the product solving and how is that benefiting you?
Get translation work, as I'm a translator.
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