Nexthink Infinity Platform
NEXTHINK FRANCEExternal reviews
400 reviews
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External reviews are not included in the AWS star rating for the product.
Nexthink an Excellent multi discipline tool for End User Experience Monitoring.
What do you like best about the product?
Remote Action and Library Packs are very helpful tools in hand .
What do you dislike about the product?
Engage module need some improvements and Scores.
What problems is the product solving and how is that benefiting you?
Auto remediation, Device Inventory, Root Cause analysis.
Recommendations to others considering the product:
very helpful in Digital transformation
Indispensable tool to get us out of the fog
What do you like best about the product?
Ease of use and quick access to useful data.
What do you dislike about the product?
Libraries are a great help, but are not sufficiently structured. It is difficult to track them properly.
Their downloading is blocked in relation to the available licenses (engage) while we can't use them anyway, but other points would be very useful.
Their downloading is blocked in relation to the available licenses (engage) while we can't use them anyway, but other points would be very useful.
What problems is the product solving and how is that benefiting you?
essentially to address operational issues in a reactive manner
From support management to experience management
What do you like best about the product?
The amount of data available when deployed in your environment. Once installed, you will find the metrics that fit your needs, whatever your need is.
The product is capable of following company internal process evolution. It covers a large scale of services from service desk to quality of services through change management.
The product is capable of following company internal process evolution. It covers a large scale of services from service desk to quality of services through change management.
What do you dislike about the product?
Complexity with some features implementation that might require the help of experts.
What problems is the product solving and how is that benefiting you?
First and the most important, performance issues are easy to identify and to fix.
Recommendations to others considering the product:
Nexthink is capable to answer many of your needs. Mostly the ones you haven0t identified yet.
Very intuitive to use in establishing digital adoption for the LMS system at Edwards Lifesciences
What do you like best about the product?
Data analytics that AppLearn provides helps us monitor how many users have logged into the system and how long users spend time on page in the system. The split screens are useful in housing our Quick Reference Guides to help with our LMS admins in performing certain tasks. Smart page are useful in bringing awareness to all users on new features that were added into the LMS system.
What do you dislike about the product?
A suggestion for AppLearn to help with end user is the ability to search on how to do something by the end user typing a question and displaying a list of split screens or trials that are clickable in which will take them directly anywhere in the system.
In addition, would like to see data on how many times a QRG has been downloaded from the split screen.
In addition, would like to see data on how many times a QRG has been downloaded from the split screen.
What problems is the product solving and how is that benefiting you?
LMS admins are dependent in using the split screen to help perform their daily task. They can now troubleshoot issues to end users quickly and have more time on working on other tasks.
great reporting and excellent customer support!
What do you like best about the product?
helps our users get help when they need it instead of having to leave what they are working on
What do you dislike about the product?
organization of files in the content cloud
What problems is the product solving and how is that benefiting you?
process / instructions
Amazing !
What do you like best about the product?
Amazing functionality and brill team from a support perspective
What do you dislike about the product?
Nothing but I would really like to work with Applearn going forward
What problems is the product solving and how is that benefiting you?
We are solving a e-procurement implementation at a global A&D client moving to online learning. We have realized much better learning experiences at home and own pace
Rapid, effective and creative solutions, provided by experts who are passionate in their field
What do you like best about the product?
Above all, the focus on client relationship is paramount and seems embedded into the culture within the Applearn team, this is complimented by their relentless approach to delivery.
The experience of the broader systems used within organisations helps them to define and develop suitable solutions and add value to problem solving.
The experience of the broader systems used within organisations helps them to define and develop suitable solutions and add value to problem solving.
What do you dislike about the product?
Limited dislikes as it's mostly a positive experience. Any challenge faced with the plugin is quickly rectified or a solution found.
What problems is the product solving and how is that benefiting you?
Developing just in time delivery of system guidance and support to ensure employees and managers have the information at their fingertips when they need it most.
Tracking our usage and understanding the global variances in employee and manager experiences and using advanced analytics to identify root cause.
Tracking our usage and understanding the global variances in employee and manager experiences and using advanced analytics to identify root cause.
AppLearn Review
What do you like best about the product?
The relationship management is good - with a good two-way dialogue and understanding of each others issues
What do you dislike about the product?
As a relatively new organisation in this space their lack of market presence can be a hindrance
What problems is the product solving and how is that benefiting you?
How our Workday system is used and where we should focus our development
Recommendations to others considering the product:
A product that works well with our systems
Benefits of AppLearn
What do you like best about the product?
Ability to integrate the ADOP platform in many places of the organization. The account team is extremely knowledgeable and takes a business partnership approach
What do you dislike about the product?
Access to all of the tools and features. The cost is often high.
What problems is the product solving and how is that benefiting you?
At the moment AppLearn was being used for content hosting but was going to be used for Workday processes by utilizing smart pages
Recommendations to others considering the product:
Identify best approach within the organization and what tools you will need. Not all of AppLearn will be beneficial.
Easy integration
What do you like best about the product?
Ease of integration and the data available.
What do you dislike about the product?
I have no issues or problems with Nexthink at all
What problems is the product solving and how is that benefiting you?
The population of the CMDB along with its relationships.
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