Nexthink Infinity Platform
NEXTHINK FRANCEExternal reviews
400 reviews
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We are excited to partner with Nexthink and revolutionize our internal Digital Experience.
What do you like best about the product?
Nexthink gives you complete visibility into our landscape.
What do you dislike about the product?
Data Enricher - Needs to be integrated with Azure
What problems is the product solving and how is that benefiting you?
We will continue build up environment and realize use cases in 2021.
Recommendations to others considering the product:
Validate the Business case and get Leadership Buy IN
Recommendations
What do you like best about the product?
Desktop discovery and software distribution
What do you dislike about the product?
Cover only windows operating system and not covered other os such linux
What problems is the product solving and how is that benefiting you?
Evaluation of windows utilization
Recommendations to others considering the product:
Covering all operating systems
Learning the ropes of User Experience
What do you like best about the product?
The ease in which one could take their view from micro to macro in just a few clicks to observe user behavior. This ability paired with the robust monitoring capabilities of Nexthink provided a holistic view of both technical and experiential data.
What do you dislike about the product?
At the time of my use there was some limitations on types of data that could be collected through triggered actions. This may have been resolved in later versions.
What problems is the product solving and how is that benefiting you?
Problems solved by Nexthink were both of a technical nature, finding misconfigurations and frequently crashing software, to budgetary problems, such as finding unused or underutilized licenses Benefits realized are around seeing not how a service is performing technically, but how users are experiencing that service and how it is affecting their day to day.
From reactive to proactive; with the perspective that matters the most, the end user perspective.
What do you like best about the product?
The way it has helped organizations transform traditional IT Helpdesks from having a reactive approach to proactively assisting users; providing insights from end user systems to help the helpdesk and IT support team to analyze issues.
They have the best documentation and support team even for basic queries
They have the best documentation and support team even for basic queries
What do you dislike about the product?
there is no dislike; but moving to the cloud could provide customers with a trial version
What problems is the product solving and how is that benefiting you?
Everyday IT problems; computer slowness, quick fixes using remote actions, easy reachability to users with Campaigns.
The only one product really focused on managing the users digital experience
What do you like best about the product?
A cloud based solution using IA to improve the users digital experience.
What do you dislike about the product?
It lacks some granularity regarding the users access management.
What problems is the product solving and how is that benefiting you?
Ability to manage Remote Vs Office workers experience.
Device, Apps and Network issues deep analysis.
Upgrade Service Desk capabilities through ITSM integrations.
Device, Apps and Network issues deep analysis.
Upgrade Service Desk capabilities through ITSM integrations.
Recommendations to others considering the product:
Dedicate at least 1 person to manage the product within your organization.
ObjectLine review
What do you like best about the product?
the interfaces to get comprehensive information
What do you dislike about the product?
the fact it is a "nice to have" and not a "must to have" product is the first thing. For the features, it misses a report tool
What problems is the product solving and how is that benefiting you?
to understand the experience of our employees
my experience in IT sales field for 11 years across enterprise customers
What do you like best about the product?
Nexthink giving full visibility for the endpoints side and work proactively to avoid any issues.
What do you dislike about the product?
the most important thing in Nexthink that you can add customization and write codes to gain more features and reports , so no limit so no pain .
What problems is the product solving and how is that benefiting you?
discover the user endpoints and generate dashboards to show the live status , also Improve business productivity by enabling IT to see and stay ahead of issues that slow end- users down .
Recommendations to others considering the product:
you have to try Nexthink
A solution that speaks for itself
What do you like best about the product?
Intuitive, gets to the point, allows visibility at multiple levels
What do you dislike about the product?
Few things, the first settings are a bit tedious
What problems is the product solving and how is that benefiting you?
Problems solved: User bad experience, misuse of workstations, user disengagement, unfounded complaints
Benefits: Perfect knowledge of all workstations with the Nexthink collector, Better cost management (licenses, replacement, under use, ...), Clear improvement in the organization of the helpdesk team, Satisfaction of business users
Benefits: Perfect knowledge of all workstations with the Nexthink collector, Better cost management (licenses, replacement, under use, ...), Clear improvement in the organization of the helpdesk team, Satisfaction of business users
Nexthink will be your favorite and smartest product to answer your needs , visible
What do you like best about the product?
Nexthink organized documentation and helpful support
What do you dislike about the product?
Maybe i need more courses on the academy as i miss to be certified from nexthink :)
What problems is the product solving and how is that benefiting you?
One of my usecases Nexthink helped me to know exactly the hardware resources in one click to know if any resources decreased suddenly by some engineers in the sight
Nexthink The digital experience monitoring leader
What do you like best about the product?
I think the most appealing feature that companies need Nexthink for is the fact that Nexthink helps the technical support team to troubleshoot problems much faster depending less on the support team and more on the platform to predict problems beforehand and alert or even take action before it accelerates and turns into an issue ,so increasing productivity hence the number of employees waiting for their issues to be solved will be close to none and the support team can handle the process easily no extra load on their shoulders so the performance will noticeably increase ,adding other metrics such as security to the equation ,watching all coming and outgoing connections and data making sure that there's no fishy connectivity going out or in to your company , and also comparing your total score as a company under categories of performance with other companies worldwide will enhance your view of how your company really doing in the market.
What do you dislike about the product?
as a technical working with Nexthink till now I didn't really find any thing unlikable in Nexthink ,maybe adding more programming languages options like python or c to act module ,maybe that can add more value to the platform.
What problems is the product solving and how is that benefiting you?
problems being solved with Nexthink are always related to performance so I am always using Nexthink to solve a problem like migration to win 10 or making less head on the technical support team by automating the process depending more on the platform .
the benefits are increasing performance and productivity ,knowing how your company really doing in comparison with other companies in the market , and easy collection of your employees opinions using the engage module to calculate the satisfaction score of your employees regarding for example the technical support service or how they think of the migration to win 10 and many more use cases
the benefits are increasing performance and productivity ,knowing how your company really doing in comparison with other companies in the market , and easy collection of your employees opinions using the engage module to calculate the satisfaction score of your employees regarding for example the technical support service or how they think of the migration to win 10 and many more use cases
Recommendations to others considering the product:
I highly recommend Nexthink and I think in the near feuture every company will have Nexthink.
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