Nexthink Infinity Platform
NEXTHINK FRANCEExternal reviews
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Nexthink Analytics is the future IT support model
What do you like best about the product?
Live Dashboard gives a clear picture and realtime analytics of the IT issues
Proactive problem identification on large number of devices and remediation
This tool can be adopted by all the support streams such as Service Desk, GOSS, Wifi and any other support group
The tool integration with Service Now or any other third party tool makes it easier for agents to resolve issues immediately without the user's interaction
Proactive problem identification on large number of devices and remediation
This tool can be adopted by all the support streams such as Service Desk, GOSS, Wifi and any other support group
The tool integration with Service Now or any other third party tool makes it easier for agents to resolve issues immediately without the user's interaction
What do you dislike about the product?
Still lot more developments required such as Windows Feature upgrade invoking
Invoking Windows updates on a monthly patch cycle
This also has to be integrated with Ms Endpoint Analytics as the large part of the organisations use MS products
Invoking Windows updates on a monthly patch cycle
This also has to be integrated with Ms Endpoint Analytics as the large part of the organisations use MS products
What problems is the product solving and how is that benefiting you?
Live Dashboard is helping us to monitor the compliance issues such as
Crowdstrike missing from the devices
Antivirus missing on the devices
Bitlocker disabled or unprotected devices
This shows us which devices need remediation which is a regular routine for a company like us. The remote action really helps to remediate the devices remotely without the users interaction
Nexthink analytics help us to proactive identify problems such as over heated CPU devices and high memory consumption devices, Battery healthy and the device health. This helps us to take the decision for a hardware Refresh
Nexthink Integration with Service Now and Chatbot is really helping to save productive hours by running the remote action remotely to solve the issues
Crowdstrike missing from the devices
Antivirus missing on the devices
Bitlocker disabled or unprotected devices
This shows us which devices need remediation which is a regular routine for a company like us. The remote action really helps to remediate the devices remotely without the users interaction
Nexthink analytics help us to proactive identify problems such as over heated CPU devices and high memory consumption devices, Battery healthy and the device health. This helps us to take the decision for a hardware Refresh
Nexthink Integration with Service Now and Chatbot is really helping to save productive hours by running the remote action remotely to solve the issues
Nexthink
What do you like best about the product?
Nexthink stands out for its proactive approach to IT management, providing real-time insights into user experience and infrastructure health. It empowers IT teams to identify and resolve issues before they impact users, ensuring a seamless digital experience.
What do you dislike about the product?
no dislikes, eveyrthing is clear in terms of deliverables to action items.
What problems is the product solving and how is that benefiting you?
Nexthink addresses a range of critical challenges faced by IT organizations today, particularly in the era of remote and hybrid work environments like 1.Poor User Experience , 2.Lack of End-to-End Visibility , 3.Reactive Troubleshooting ,4.Siloed IT Operations.
Nexthink , a powerful tool with a great company behind.
What do you like best about the product?
Nexthink has a huge potential to create benefits and enable cost saving for the companies using it in regards to the IT Infrastructure.
What do you dislike about the product?
There is only one thing which I am partially unhappy with: releasing half-way through solutions for usage.
What problems is the product solving and how is that benefiting you?
- Resolving issues before the end users would even start noticing it
- Supporting IT personell with useful information what they can look up without connecting to the user's device, this is saving time for the end user and for the IT Agent as well
- Supporting IT Product responsible teams in their strategic decisions with hard fact data and insights
- Reaching out to end users with issues and guiding them towards the solution
- Automated ticket creation for issues which cannot be solved remotely
- Supporting IT personell with useful information what they can look up without connecting to the user's device, this is saving time for the end user and for the IT Agent as well
- Supporting IT Product responsible teams in their strategic decisions with hard fact data and insights
- Reaching out to end users with issues and guiding them towards the solution
- Automated ticket creation for issues which cannot be solved remotely
Leading the DEX evolution!
What do you like best about the product?
Nexthink was implemented in our business 3 years. Since then, it has transformed our day-to-day work and view of our business needs. The DEX specifically has driven countless proactive initiatives which would not have been possible before, the coupled up with Library Packs of Remote Actions, has made many quick, impactful changes to the way we operate, and ultimately spend our time.
What do you dislike about the product?
There's not much to dislike about Nexthink, but an easier way to track costs saved and track value when implementing a change would be very useful.
What problems is the product solving and how is that benefiting you?
Logon speeds, RAM utilisation, SCCM Client repairs, improved speed tracking down devices, dashboards for live monitoring and real-time trending.
A tool that helps you stay ahead of the curve
What do you like best about the product?
The changes that are mad constantly to keep the tool user friendly and simple to apply. Nexthink listens to client feedback a genuinely tries to act on it
What do you dislike about the product?
There’s not much at the moment I can think of to drastically improve the tool
What problems is the product solving and how is that benefiting you?
Nexthink helps us keep track of the stability of our businesses core apps. We can trend a graph stability across long periods so that when there is a problem, we spot and resolve it quickly
From Reactive to Proactive its a journey and a change of mindset
What do you like best about the product?
Flow feature is very promising. Currently we are started the usage of these new module but the automation capabilities increases a lot. And looking forward to test Spark
What do you dislike about the product?
Some minor details in the old module, like more personalization of Campaign in term of layout. Another important upgrade should be the possibility to use public certification authorities for Remote Action sign off.
What problems is the product solving and how is that benefiting you?
The initial analysis of a wider disturbance in IT enviroment is always complicated. Having some hard fact to validate or discard your assumption is a fast way forward
In addition the data are not manipulated, so the trasparency on about what is happening is a value that make the difference in a stakeholder comm
In addition the data are not manipulated, so the trasparency on about what is happening is a value that make the difference in a stakeholder comm
Enjoyable and simple software
What do you like best about the product?
Investigation, hardware and software inventory, and checklist
What do you dislike about the product?
For me in my organisation, nothing till now
What problems is the product solving and how is that benefiting you?
hardware and software inventory and to get an alarm for user issues to solve them.
SH Telecom engineer
What do you like best about the product?
Nexthink directly impacts the network and overall success - ease of use and discoverability for problems.
What do you dislike about the product?
I would love to see the ability to have more robust campaigns. Currently, some of the options are preset. For example, when choosing a single answer for a campaign, you cannot provide the user with a space to expand on their answer. Inability to operate the campaign in Arabic.
What problems is the product solving and how is that benefiting you?
Reduce hard costs associated with providing services and supporting the end user computing environment and improve business productivity by enabling IT to see and stay ahead of issues that slow end users down.
Rashid petroleum company
What do you like best about the product?
have been working on nexthink since 2019 and the best of nexthink is to know the problem easly
What do you dislike about the product?
no thing wrong with the nexthink but we face a problem on certfication
What problems is the product solving and how is that benefiting you?
EndPoint devices and the connections between the users and servers
Nexthink
What do you like best about the product?
Remote action, Flexibility to bring needed data, Monitoring workstations
What do you dislike about the product?
Nothink, all looks good for me and which all best for nexthink product
What problems is the product solving and how is that benefiting you?
Self haling and remote action and reportig
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