Outreach Sales Execution Platform
OutreachExternal reviews
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Great tool
What do you like best about the product?
Although I do get some leads from our Lead Qualification team, I do end up working the full sales cycle. Outreach is great for sequencing leads so that I can focus on other tasks to close business.
What do you dislike about the product?
If an email is auto-replied to, the sequence stops.
What problems is the product solving and how is that benefiting you?
This saves a lot of time for me so I can focus on important things.
Outreach makes emailing customers SO MUCH EASIER
What do you like best about the product?
-Ability to create and share email templates across the team. Especially with the fields that populate with customer's information
-Ability to integrate with SFDC. This makes scheduling sequences to specific contacts so easy. I set up a sequence, log into SFDC and go to the specific contact's page, and schedule the sequence.
-Insight on who opens your emails
-Ability to integrate with SFDC. This makes scheduling sequences to specific contacts so easy. I set up a sequence, log into SFDC and go to the specific contact's page, and schedule the sequence.
-Insight on who opens your emails
What do you dislike about the product?
-Outreach in Gmail is a little funky, it just doesn't work as seamlessly as I would like, but as long as you turn Outreach on it's fine
What problems is the product solving and how is that benefiting you?
-outreach to customers with actions and follow ups. I love setting up sequences that take care of next steps or remind me to do them
-It is much easier to email customer's recap emails after calls with the use of templates in gmail, especially when you are sending the same hyperlinks to other docs
-When I see that a customer read my email but did not respond, I know to pick up the phone and call them
-It is much easier to email customer's recap emails after calls with the use of templates in gmail, especially when you are sending the same hyperlinks to other docs
-When I see that a customer read my email but did not respond, I know to pick up the phone and call them
Recommendations to others considering the product:
Spend time to really understand how to leverage the product. I have heard complaints about Outreach, and it's always from people that haven't spent any time learning how to use it. I have invested time and find it pretty easy to use and very helpful.
App Annie | Outreach
What do you like best about the product?
Analytics of outreach
- Full view of email lifecycle including, open rate, conversion, forwards
- Integration with SFDC
- Full view of email lifecycle including, open rate, conversion, forwards
- Integration with SFDC
What do you dislike about the product?
- Too much functionally with out proper direction (Video Tutorials)
- First time integrating with Gmail and SFDC didn't go smoothly, trouble shooting for a few days
- Glitchy with gmail at times
- Errors when duplicate leads
- First time integrating with Gmail and SFDC didn't go smoothly, trouble shooting for a few days
- Glitchy with gmail at times
- Errors when duplicate leads
What problems is the product solving and how is that benefiting you?
- Improved A/B testing for outreach and subject line analysis
- Insights into account targeting
- Insights into account targeting
Best email tool I've ever worked with
What do you like best about the product?
Outreach allows me to spend time focusing on prospecting and selling by efficiently sending emails.
What do you dislike about the product?
Templates created in Outreach do not open rates or more in depth metrics.
What problems is the product solving and how is that benefiting you?
Solving the email exhaustion problem. Time saved and leads qualified.
Recommendations to others considering the product:
Give it a try. It is easy to use and the creation and automation of sequences is amazing! It really help with my daily work flow and allows me to be as productive as possible.
Outreach has been a lifesaver for maintaining ties with prospects and scheduling meetings.
What do you like best about the product?
My favorite part about Outreach is that you can build highly customized campaigns, with a variety of unique touches to ensure none of your opportunities are slipping through the cracks. It makes prioritizing my day much simpler, and has reduced the amount of time I spend digging through our CRM.
What do you dislike about the product?
The main thing that I dislike about Outreach is that I wish it was able to push information from Outreach into Salesforce......maybe it can? For me specifically the challenge is as follows:
Currently I receive an email from Outreach saying I have "x" number of tasks for the day, and then I have to go into Salesforce and open these leads one at a time, in no particular order. I wish there was a way that I could push that daily task email into Salesforce and prioritize these leads based on the sequence they are in. I place a much higher value on "new signups" than I do "web" leads (I have a different sequence for each), but the tasks don't help me see this. If it could push into SFDC I would also be able to work much more quickly.
Currently I receive an email from Outreach saying I have "x" number of tasks for the day, and then I have to go into Salesforce and open these leads one at a time, in no particular order. I wish there was a way that I could push that daily task email into Salesforce and prioritize these leads based on the sequence they are in. I place a much higher value on "new signups" than I do "web" leads (I have a different sequence for each), but the tasks don't help me see this. If it could push into SFDC I would also be able to work much more quickly.
What problems is the product solving and how is that benefiting you?
My main problem is efficiency. I am an inbound SDR and I spend the majority of my time trying to figure out which leads are worth my time, and when they should be contacted next. I guess my most desired feature would be the ability to assign higher importance to certain sequences than others so that when I come in in the morning I can pretty much just call down the list based on the priority I have assigned.
Great tool
What do you like best about the product?
Outreach has allowed me to greatly improve my productivity. Simple and easy to use with great customer service.
What do you dislike about the product?
A little expensive but still well worth it.
What problems is the product solving and how is that benefiting you?
Allows me to reach out and stay on top of potential leads.
Outreach is a great tool!
What do you like best about the product?
There is a lot to like about Outreach, from the integration with Salesforce to all the automation, but really what stands out is its usability. It is really easy to get up and running with Outreach and to become proficient with it.
What do you dislike about the product?
When I first started using it, it was a bit buggy, but their support team is really good at working with you.
What problems is the product solving and how is that benefiting you?
By using outreach, this has allowed us to find the right/best email templates for our target audience, saves us from having to do things one by one.
It has been a good experience.
What do you like best about the product?
My favorite part of outreach is the ability to see who has read the email and also to set up sequences.
What do you dislike about the product?
I dislike that is hard to use it efficiently as first.
What problems is the product solving and how is that benefiting you?
We are able to automate our emails out to our clients and track what has already been sent.
Outreach great for sales productivity
What do you like best about the product?
I like the amount of automation possibilities. Also, the task dashboard is essential for any BDR day-to-day. It's the primary dashboard I use when going outbound.
What do you dislike about the product?
Outreach hasn't really figured out sequencing tasks and communication deeper in the funnel. I'd like to see features that allow for more a templated approach to a deeper sales cycle. This could include walk-through steps for more strategic enterprise sales. Beyond a sequence, a cycle of communication that corresponds to legal, security, and procurement steps typical to a sales cycle could be helpful. I find that I often don't use Outreach once a client is actually engaged.
What problems is the product solving and how is that benefiting you?
We're solving our outbound and inbound sequencing for leads. Automating this process has freed up time across the team allowing us to spend less time prospecting and more time engaging with these prospects.
Nice tool
What do you like best about the product?
The email analytics are great! They are really helpful.
What do you dislike about the product?
I dislike how there is no description or note box in the prospect profile to keep tabs on exactly why I am reaching out to these prospects. The note function is not easily digestible as I have to scroll down and find what notes I have put in there through the activities.
What problems is the product solving and how is that benefiting you?
Helpful to ensure all my prospects are getting attention. I am now able to handle more work because of the time it frees up.
Recommendations to others considering the product:
Do it.
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