Outreach Sales Execution Platform
OutreachExternal reviews
3,533 reviews
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Outreach provides full experience in client connection
What do you like best about the product?
I love the ability to customize sequences. It is extremely helpful that I can share sequences with my colleagues, view response and open rates, as well as chart client activity. I love the ability to import multiple contacts using CSV file which is quick and painless.
What do you dislike about the product?
Outreach will suspend or halt clients in a sequence if they are active in another sequence. This poses as a problem if my colleagues have reached out to someone fairly recently and I am unable to reach out to them but also unable to stop their sequence. It can be quite confusing.
What problems is the product solving and how is that benefiting you?
I have been able to improve my efficiency by reaching out to clients in a manner that proves caring and personal. I can clearly compare response rates between different campaigns and see what is working and what needs to be altered.
Recommendations to others considering the product:
I recommend using this program if you want to increase your productivity, improve customer relationships, and streamline approaches.
Best outbound sales tool
What do you like best about the product?
The ease of integration with Gmail and Salesforce has made life so much easier.
The automation allows our group to easily follow-up with potential clients and has definitely made us much more productive. We are able to reach out and follow-up to more clients each day because of Outreach.
The automation allows our group to easily follow-up with potential clients and has definitely made us much more productive. We are able to reach out and follow-up to more clients each day because of Outreach.
What do you dislike about the product?
Sometimes there are bugs with the system, but other than that there's nothing I would change right now.
What problems is the product solving and how is that benefiting you?
Outreach has made us much more efficient. We are able to reach out to more potential clients each day, while spending less time. In addition, we are able to see which potential clients are most responsive and focus on them, instead of reaching out to the less interested leads. This is a win/win and I can't imagine not using Outreach now.
Powerful product that has made me more efficient
What do you like best about the product?
The ease of use. I havent used all the features, but the basics are fairly straight forward. It has certainly saved me a great deal of time and made me more efficient/effective.
I also like the tutorial videos. They have helped me learn a lot about the product.
I also like the tutorial videos. They have helped me learn a lot about the product.
What do you dislike about the product?
It can be a bit buggy at times. One of my sequences did not go out on time and it sent all the emails in the sequence within one day (rather than the set 3 days).
What problems is the product solving and how is that benefiting you?
Previously, we spent/wasted a lot of time following up on leads that were unresponsive. Outreach allows us to automate this process, so we can now spend our time working with clients while still contacting unresponsive leads.
Outreach increases efficiency in my workflow.
What do you like best about the product?
I like that I am to keep track of everyone that I reach out to, how often I reach out to them, what message I have sent them, what their response is, etc. It is an excellent tool to track all of my communication.
What do you dislike about the product?
I dislike that sometimes the integration with SFDC makes my messaging harder. However, that is most likely a fault on our end for what we enter into SFDC. In some cases, the integration with SFDC has been very helpful.
What problems is the product solving and how is that benefiting you?
I'm looking to 1) raise awareness of the product I sell and 2) create opportunities for customers to partner with my company. I have realized that increased communication with customers through Outreach has increased product awareness and helps me get a better idea of what customers are looking for.
Recommendations to others considering the product:
I highly recommend using Outreach. Not only will it save you time, but it will allow you to go back and look at any email you have sent out or any responses you have received. With the extra time that you have, you will have more time to really personalize emails to customers that respond to you.
Great tool for automating emails
What do you like best about the product?
I depend on the ability to send sequences to prospects.
What do you dislike about the product?
There could be better integration with salesforce.com such as status.
What problems is the product solving and how is that benefiting you?
I would otherwise have to send one-off emails all day which would be MISERABLE.
Life is easier with Outreach
What do you like best about the product?
-Being able to track views on emails
-Simplicity of sequences
-Separation of bounce back, opt outs, sent, etc. emails
-User friendly dashboard
-Customizable emails
-Simplicity of sequences
-Separation of bounce back, opt outs, sent, etc. emails
-User friendly dashboard
-Customizable emails
What do you dislike about the product?
-This product is great when sending out mass emails but not so much when sending individual emails
-Didn't always sync with my outlook
-Didn't always sync with my outlook
What problems is the product solving and how is that benefiting you?
- Being able to connect with numerous contacts about events, webinars, etc in a short amount of time
Outreach simplifies the sales process greatly
What do you like best about the product?
Easy to use, completes activities for you like emails, very simple process
What do you dislike about the product?
sometimes difficult to navigate, but I am still learning the process
What problems is the product solving and how is that benefiting you?
We are able to see the analytics of this easily, ie how many responses we're getting, the percentage of opened emails, etc
Recommendations to others considering the product:
So easy to use! Makes sales life much simpler.
Outreach
What do you like best about the product?
Using Outreach gives myself and my colleagues the ability to follow up with prospects at the appropriate times. it is also a great tool to make sure that you are not emailing the same people twice. Outreach has saved me countless hours compared to the classic mail merge.
What do you dislike about the product?
IT is a bit difficult to find the data that you are looking for inside outreach. Also when a prospect opts out of another persons email sequence this also opts that person out of future sequences even if used by a different person. My concern is the prospect might be opted out for one of our solutions but interested in another one of our solutions.
What problems is the product solving and how is that benefiting you?
Time, effort, and the stress of being an inside salesman. It allows use to get back to what we do best... hunting.
Pretty Vital if you want to crush activities without losing quality
What do you like best about the product?
Outreach was implemented about a month into my tenure as a BDR at my company, and the difference from using a solution like Yesware or Toutapp was night and day.
Not only does the task view and dialer enable you to rip through emails and calls at breakneck pace, their new overview additions allow you to bring up relevant triggers quickly. The email template builder also lets me, as a BDR, test and create my own custom templates, outside of our team built ones, to review their stats after to compare. The Sequences also make organization much easier, allowing me to dial and email without thinking about order, as it automatically cues up the next task in the sequence.
Finally, It works with SFDC seamlessly in a tabbed-esque view, and let's you quickly add information from prospects Linkedin with little to no issues.
Not only does the task view and dialer enable you to rip through emails and calls at breakneck pace, their new overview additions allow you to bring up relevant triggers quickly. The email template builder also lets me, as a BDR, test and create my own custom templates, outside of our team built ones, to review their stats after to compare. The Sequences also make organization much easier, allowing me to dial and email without thinking about order, as it automatically cues up the next task in the sequence.
Finally, It works with SFDC seamlessly in a tabbed-esque view, and let's you quickly add information from prospects Linkedin with little to no issues.
What do you dislike about the product?
The notes field needs a bit of imporvement so it can be viewed on the same screen as the overview screen, and having it just pull and / or push directly from the SFDC notes field would be nice. Also, this is rare, but sometimes calls fail to log back to SFDC. This is a bug though that I know is currently being worked on though.
What problems is the product solving and how is that benefiting you?
It reduces the number of clicks and general admin work, and just consolidates everything I need as a BDR. And the UI just works. I can make 20+ more dials and emails a day compared to using just SFDC, or a couple of other dialers I've used in the past.
Recommendations to others considering the product:
Definitely hook up the dialer when you trial or implement, then you can tear through sequences with ease.
Overall satisfied
What do you like best about the product?
Allows me to complete my tasks quickly.
What do you dislike about the product?
Have had issues with phone bridging correctly.
What problems is the product solving and how is that benefiting you?
Faster workflow.
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