Outreach Sales Execution Platform
OutreachExternal reviews
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Business Development Manager
What do you like best about the product?
Outreach is the fundamental tool in all of our BDR's day. It allows us to mass target people while doing it with personalization at scale. Lastly, it helps BDR's organize their day to ensure they are putting the right number of touches on a prospect.
What do you dislike about the product?
I can safely say that there is nothing I do not like about Outreach. I would recommend any organization that is going to an outbound strategy to buy this tool before any other platform they might be considering for their tech stack.
What problems is the product solving and how is that benefiting you?
It has allowed us to increase our pipeline by 5x. Outreach has allowed us to ensure that our organization has enough pipeline as we continue to grow.
Recommendations to others considering the product:
Buy it! It has generated more ROI than any other tool we own by a large margin.
It's a pretty good tool, perhaps not the best but good.
What do you like best about the product?
I like the ability to call from local phone numbers and track the emails.
What do you dislike about the product?
I don't dislike much, but I miss the ability to more easily and effectively become notified when emails are opened, though I know most of this can be done with outreach it is not my favorite.
What problems is the product solving and how is that benefiting you?
I need to know how to pull folks in from gmail and SFDC for my prospecting use case.
My preferred sales tool
What do you like best about the product?
Outreach has a lot of customization options. I can use any sending mailbox, timing, A/B test and control the pipeline from a lot of different places. This allows for a more flexible management and control. Also, using separate menus for controlling, I can apply very focused adjustments within the campaign.
Their support is great and provides lots of insight. They often share videos and screenshots when discussing a complex issue.
Their support is great and provides lots of insight. They often share videos and screenshots when discussing a complex issue.
What do you dislike about the product?
Sometimes all the customizing options become a little too overwhelming. The tools and UI feel less intuitive the more you proceed. Their documentation is very good. But it is easy to mess up the campaign unless you are very careful.
The support is sometimes slow to respond. Can not control some user features like adding mailboxes and have to ask support everytime.
The reports are a little difficult to understand, especially they numbers of email ready to go only updates if the are activated in pipeline. Autoactivation of emails are not reflected here.
The support is sometimes slow to respond. Can not control some user features like adding mailboxes and have to ask support everytime.
The reports are a little difficult to understand, especially they numbers of email ready to go only updates if the are activated in pipeline. Autoactivation of emails are not reflected here.
What problems is the product solving and how is that benefiting you?
I can send cold emails to multiple audiences from different sales channels and using customized approaches. It saves my time. It makes for super easy collaboration between sales reps as well. It is very easy to conduct the full sales process from one place without changing users. Especially temporarily taking over the conversation from a teammate is seamless.
Recommendations to others considering the product:
Read the documentations and dont hesitate to ask for support. They have great people waiting to help you.
Really great tool for sales people
What do you like best about the product?
I really like how easy it is for me manage my email outreach through the software. I am able to look at analytics like open rate, response rate and CTR. This is really important for me because I can use this information to craft my outreach strategy.
What do you dislike about the product?
Emails i send through outreach log into salesforce, but once I follow up through the gmail client it does not track. I wish there was some sort of connecter that I could use through outreach vs having to find it through the chrome store.
What problems is the product solving and how is that benefiting you?
Email outreach
Cold call outreach
Cold call outreach
Recommendations to others considering the product:
Make sure you are properly trained. Took me quite a while to get the hang of it before I could fully utilize the software.
Pretty great tool
What do you like best about the product?
Being able to scale up emails while having psuedo-personalization
What do you dislike about the product?
- Customization of emails is too dependent on SFDC fields or custom fields
What problems is the product solving and how is that benefiting you?
- Sales at scale
Recommendations to others considering the product:
This tool is better the cleaner your SFDC data is, stay clear if you have tons of messy data.
Outreach helps us to engage prospects and turn them into customers
What do you like best about the product?
An organized series of phone calls and emails helps my team stay on task and organized. The platform uses both automated and manual emails, task and phone calls set up in custom sequences that ensures prospects do not fall through the cracks while trying to build a relationship. The customer service has been great and Outreach is always upgrading the platform to create more ways to engage prospects and customers.
What do you dislike about the product?
Some of the reporting could be enhanced which they recognize and are enhancing.
What problems is the product solving and how is that benefiting you?
We are engaging with more prospects and having more conversations which has resulted in increased lead volume.
Outreach is great for inside and outside sales reps looking to streamline their outreach
What do you like best about the product?
They make it really easy to manage multiple campaigns at once, track replies/opens, understand who's finished the sequence, and log calls during the process.
What do you dislike about the product?
Can be complex and difficult to understand what's going on at moments. There's a lot you can do with this tool and can be overwhelming at times.
What problems is the product solving and how is that benefiting you?
Scaling outbound sales. Significant increases in outbound opportunities generated.
Recommendations to others considering the product:
Do your due diligence and look at all the options on the market.
Great automation platform, unintuitive UI but amazing features once you get used to it
What do you like best about the product?
Automations of sequences, a good SFDC integration, and very flexible to configure for what you're looking for!
What do you dislike about the product?
UI isn't the easiest to approach (a lot of features like heat maps are somewhat hidden) and a bulk SFDC sync would be great as hygiene in case of some sync errors.
What problems is the product solving and how is that benefiting you?
Great system to improve SDR efficiency and workflow
Increase productivity, efficiency, and lead qualifications
What do you like best about the product?
My favorite aspect is calendar functionality, being able to schedule meetings with clients not only with myself, but conference calls with others. It helps qualify leads before we even get them on the phone.
The ability to plug leads into a sequence that includes auto-emails, and have some of the work completed for you while you focus on generating other leads, helps me be more efficient with my time. I love that I can use variables in the auto-emails as well, to ensure the emails still appear personalized for the prospects.
The ability to plug leads into a sequence that includes auto-emails, and have some of the work completed for you while you focus on generating other leads, helps me be more efficient with my time. I love that I can use variables in the auto-emails as well, to ensure the emails still appear personalized for the prospects.
What do you dislike about the product?
My biggest difficulty is the Salesforce integration when there are duplicate email addresses, a Lead has been converted to a Contact, etc.
What problems is the product solving and how is that benefiting you?
The benefits are many. You can view if clients are opening emails, and the level of engagement they're having. Analyze which emails and subject lines are getting the most opens, clicks, and responses to improve the quality of emails being sent. I can be more efficient due to the auto-email function, and better qualify leads by allowing them to schedule times for me to give them a call - so the onus of contact is lifted from them, but I know they have some level of interest in speaking with me.
2x user of Outreach
What do you like best about the product?
Very powerful automation tool. Great sequencing capabilities across email and phone, built in logic for customizing text, strong API to SFDC. Support Team is very responsive. Good content on blog.
What do you dislike about the product?
U/I isn't always intuitive. There is a definite learning curve to many of the features. No comprehensive user guide, can be hard to figure out how to maximize the benefit of the tool.
What problems is the product solving and how is that benefiting you?
Automating tedious tasks & keeping SDRs working at full efficiency. I have a very small team, so it is critical that I get the most out of each person (myself included).
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