Outreach Sales Execution Platform
OutreachExternal reviews
3,537 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Critical for Sales Outreach
What do you like best about the product?
I love that you can keep a running list of all your "to-do's" when it comes to reaching prospects. You can set tasks and reminders to call, email, message on linkedin, meet in person, and more. It's very helpful to keep track of all of the many people a sales person is reaching out to on every given day.
What do you dislike about the product?
There are often connection issues that have nothing to do with the internet connection or phone line connection, but strictly an Outreach issue. The outreach team is very responsive to feedback, but this does tend to be a trend.
What problems is the product solving and how is that benefiting you?
keeping track of prospects - been able to stay on top of everyone I'm trying to contact and am constantly reminded of what next steps to take. It's also nice to see when people view my emails so that I can try to reach them via phone while they're hot.
Recommendations to others considering the product:
it's worth every penny! Definitely a sales person's must have tool, second only to Salesforce.
Outreach - Easy to use!
What do you like best about the product?
I love that it is easy to integrate with my gmail for email templates and sequences. I love that is tells me when a customer has either opened or responded to my emails so I know they are online right now to take my call or respond further. It is all real time so easier to stay on top of my customers. I also like that I can coordinate my calendar in outreach for my CDR team to book more appointments for me as well.
What do you dislike about the product?
I wish it was a bit easier to add multiple users at a time to an email template or sequence from gmail and still have it record the activity. It also logs me out regularly so I do need to make sure I am always logging back in to keep the information flowing my way.
What problems is the product solving and how is that benefiting you?
Sequences can work in the back ground for me. I have more than 100 customers and thousands of users to manage and I need the automated support that Outreach lends. I love the ease of use and ability to integrate with email and CRM tools to capture customer response as well. I have received a lot of great feedback from my own customers on the integrated calendaring link making it easy for them to book meetings with directly. Also our inside sales team can book appts for me through Outreach tool which is very helpful.
Recommendations to others considering the product:
Their templates and sequencing tools are awesome and their calendar integration is top notch! I have not personally used it to track calls but it does keep me on track for emails. linked in reminders, etc to stay on top of customer interaction.
Amazing tool for mass but personalized outreach!
What do you like best about the product?
Prior to outreach, there was a ton of copy pasting along with mistakes that would happen. Outreach helps me personalize my content just enough to find the perfect balance between efficient and effective.
What do you dislike about the product?
Sometimes, there aren't enough notifications when emails are delivered or not delivered.
What problems is the product solving and how is that benefiting you?
As an SDR, it's important to keep track of who you're reaching out to but with outreach's fast features, its sometimes hard to check, especially with automated emails. But still, a very effective way to reach out.
Outstanding product & customer support
What do you like best about the product?
This is not a nice-to-have product but a need-to-have product for all organizations with high volume Sales teams.
The UI / UX is great, customer support is always responsive, and the analytics are outstanding.
The UI / UX is great, customer support is always responsive, and the analytics are outstanding.
What do you dislike about the product?
Nothing - great product all around. If I was a Head of Sales, this product is a must have!
What problems is the product solving and how is that benefiting you?
High volume, outbound emails / calls. Love the fact that it tells me how many times a person has viewed my email.
Recommendations to others considering the product:
Such a great product for Sales and Marketing teams. It really is a need-to-have.
Outreach for Successful Prospecting
What do you like best about the product?
Outreach is a phenomenal tool for keeping track of prospects and establishing proper touch points to ensure connects that drive pipeline and successful conversations.
What do you dislike about the product?
Not much to dislike. Sometimes there's a lag from the time someone opens the email or clicks an email to the time they respond, etc.
What problems is the product solving and how is that benefiting you?
Keeping track of hundreds of prospects can get extremely difficult. Outreach's software allows my teams to add and work hundreds of leads and cold prospects without overwhelming them.
Great for pipeline management
What do you like best about the product?
It is very easy to keep touching everything in your pipeline. Easy way to make sure your cadence is set.
What do you dislike about the product?
Sometimes if you don't have admin access it can be frustrating to get different sequences changed or made.
What problems is the product solving and how is that benefiting you?
Being able to manage time more effectively. I now have a lot more time in my days for other tasks.
Best service for automation and customization
What do you like best about the product?
I love the user experience of Outreach. My team was using SalesLoft before, and when we switched over to Outreach, it was like moving from Internet Explorer to Google Chrome. Outreach is always making useful and valuable updates. Plus, customer service is amazing and quick to respond. 10/10!
What do you dislike about the product?
If there's one thing I would add, being able to edit and bulk schedule e-mails on the home page.
What problems is the product solving and how is that benefiting you?
We are honing in on what messaging is working best with the analytics we have on our sequences.
Recommendations to others considering the product:
Outreach is the best tool I use to organize my daily work, strategize, and share ideas with my team. It's so agile and slick, it is such a vital tool, I literally can't imagine my life without it.
Great but needs minor fixes
What do you like best about the product?
I like the customization of the bulk email features; being able to create new stages and such is very helpful.
What do you dislike about the product?
I hate that when I upload a csv and if it has some contacts I have already reached out to, I can't select all 200 and uncheck like the first 5.
What problems is the product solving and how is that benefiting you?
We are using it to mass emails to increase our reach and expand the top of our funnel in our sales process
Recommendations to others considering the product:
N/A
Strong advantage for email campaigns
What do you like best about the product?
The ability to see how frequently prospects open an email can help gauge level of interest.
What do you dislike about the product?
Loading CSV files can sometimes stall. This can make things difficult when uploading spreadsheets.
What problems is the product solving and how is that benefiting you?
Gauging interest from potential prospects is a huge benefit.
Integrated calling and email system
What do you like best about the product?
The sequence system allows for easy creation of email+call cadences
What do you dislike about the product?
Some issues with functionality, but the support is quick to address these issues and submit them as feature requests.
What problems is the product solving and how is that benefiting you?
Outreach has enabled my team to integrate our call and email sequences in a fluid way. This has eased stress, as before our systems didn't play well together. This allows us to create campaigns (called sequences) in the system quickly to address new outreach that needs to be done.
showing 2,721 - 2,730