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Full Time Cyber Security Support and Clear Remediation Guidance Provided
What do you like best about the product?
24h 365days Cybercecurity control.
Clear Remediation Guidance.
Quick Go-Live.
Full Sophos Integration.
Daily support to security posture
Clear Remediation Guidance.
Quick Go-Live.
Full Sophos Integration.
Daily support to security posture
What do you dislike about the product?
The list of telephone number used by Sophos to call in case of deep Alert is not clear, so you can not put them in your alert list enable to ring anytime in your cell phone.
What problems is the product solving and how is that benefiting you?
MDR is looking 24h per day 7 days per week 365 days per year at you Sophos security infrastructure, reacting in case of emergency and Alerting you in case of Hish Emergency (you can decide the level an cases for interaction).
User review on Sophos MDR
What do you like best about the product?
What i like the most for Sophos MDR have a friendly interface and easy to use features. in addition their support team have timely response when it comes to notifying admin user when there's animalities in the network.
What do you dislike about the product?
i couldn't tell any thing bad about this product so far
What problems is the product solving and how is that benefiting you?
One time there's a suspected virus incident occur in one our user machine, Sophos MDR immediately stopped the virus from our network to spread. it gives us a time to do other task as well, while Sophos MDR provides security to our network.
Sophos MDR Provides 24/7 Peace of Mind
What do you like best about the product?
Sophos MDR provides a 24/7 security operations center, constantly monitoring your network when you can't. Deploying of the client is easy. The Sophos team are quick to react to threats in real-time.
What do you dislike about the product?
Sophos MDR is limited to monitoring your endpoints. For deeper network monitoring you need to be utilizing supported hardware and then purchase additional licensing to monitor that hardware.
What problems is the product solving and how is that benefiting you?
Obtaining Cyber Security Insurance is becoming increasingly difficult. Having Sophos MDR helps satisfy their requirements for a dedicated security operations center.
Sophos MDR, service of excellence
What do you like best about the product?
The response times associated with the entire service.
What do you dislike about the product?
At the moment, there is nothing that I dislike.
What problems is the product solving and how is that benefiting you?
The management and quick containment and response by the team of experts.
A product that out preforms others and just works!
What do you like best about the product?
Knowing When we have have an issue and that its taken care of ASAP! Getting and email of the full incident and how it was handled Is a great service. Have easy of mind that that if something major does come up its is handled. We had a ransomware incident that was caught and stopped before we knew anything happed all within minutes.
What do you dislike about the product?
I have not found a something I dislike about the product. The treat view from how something tried to access the system and where it came from can be hard to read at times but very detailed. Maybe if they had an easier view for the incident path it took.
What problems is the product solving and how is that benefiting you?
AV/MDR/ email protection, phishing tests, Cyber Insurance, and Compliances that need to be met.
MDR Immediate response
What do you like best about the product?
Permanent vigilance against any threat to the security of my data center.
What do you dislike about the product?
The dependency on Internet access. If an autonomous attack disconnects the internet, the MDR service is reduced.
What problems is the product solving and how is that benefiting you?
Sophos is dedicated to managing the security of my data center while my IT team performs other activities related to the organization's operations.
The best MDR in the market!
What do you like best about the product?
I’m truly impressed with Sophos MDR. What I like the most is the speed with which it detects and reports any anomalies in our environment. It keeps us constantly informed about the overall status of our assets, giving us great peace of mind and control. Without a doubt, it’s one of the best managed detection and response solutions on the market. Its effectiveness and proactivity make a real difference.
What do you dislike about the product?
Honestly, there’s nothing I would change about the tool — it works exactly as we need it to.
What problems is the product solving and how is that benefiting you?
Sophos keeps us secure in every possible way. Their MDR team is highly professional and always attentive to any potential threats within our environment. Their constant vigilance and dedication give us great confidence in the protection of our systems.
Sophos MDR has significantly improved our threat detection and response capabilities
What do you like best about the product?
We prefer Sophos MDR becouse it has preven to be more efficient and user-friendly than others solutions we've used, like Sentinel. And the price us another big thing, for less money you a lot more features. One od the main advantages we've expreiened is how easy it is to set up and integrate into our environment. Additionally, the response times from the sophos MDR team are noticeable faster, when an incident is detected, we recieve clear, timely communication and inmediate action is taken, This proactive and professional approach give us confidence that our systems are continuously protected by a capable and respoinsive team.
What do you dislike about the product?
So far, we haven't found anything we truly dislike about Sophos MDR, the service as met our expectations interms of performance, maybe at the only thing, was when we start with Sophos MDR the most information was in English, but our dealer explaind us all what we need.
What problems is the product solving and how is that benefiting you?
One ot the key problems that Sophos MDR solved for us as the inpredictability of cost. With our previus provider, Sentinel, we often didn't know the final charges until we received the invoice, which made budgeting difficult. Sophos MDR provides clear, upfront pricing, wich allows us to plan more effectively and avoid unexprected expenses. This transparency has been a mjor benefit for our organization.
Proactive Security and Peace of Mind with Sophos MDR.
What do you like best about the product?
What I like best about Sophos MDR is the peace of mind it brings by combining advanced threat detection with a highly responsive 24/7 expert team. I appreciate the proactive monitoring and rapid incident response, which allows my internal team to focus on strategic initiatives while knowing that any suspicious activity is being handled in real time. The integration with our existing Sophos solutions, including Sophos Central, makes it easy to visualize threats and take immediate action when needed. The level of visibility and control over threats, without having to manage everything manually... Is truly a game changer.
What do you dislike about the product?
One area that could be improved is the reporting dashboard. While it provides useful insights, it lacks flexibility in customization and could benefit from more real-time analytics. Enhancing this would make it easier for different teams to extract actionable intelligence tailored to their specific needs.
What problems is the product solving and how is that benefiting you?
Sophos MDR helps us address the challenge of identifying and responding to threats in real time, especially outside of business hours. It bridges the gap between detection and response by providing expert analysts who monitor and act on alerts 24/7. This has significantly reduced our response times and minimized the risk of undetected breaches. The service allows our internal team to focus on core operations while knowing that any suspicious activity is being handled immediately and professionally.
Excellent threat response with full consideration of customer needs
What do you like best about the product?
The service offers an extremely high level of security for emergencies. In potentially threatening situations, the team provides in-depth analysis of the situation. Availability is guaranteed 24/7 and response times are excellent. The answers are always very detailed and helpful. Specific advice and recommendations are given. The contact is always friendly and all cases can be easily viewed through the user interface. The implementation in the company was very simple and quick. A case is reviewed until it can be ensured that there is no danger.
What do you dislike about the product?
There are no real disadvantages to using it.
What problems is the product solving and how is that benefiting you?
Our industry offers a very attractive target for cyber criminals. Therefore, it is extremely reassuring to have such a reliable partner by your side. We receive detailed advice and information on cases. We could not utilize this level of professional expertise within our company.
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