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Sophos MDR Complete brings peace of mind to cyber security.
What do you like best about the product?
Since implementing Sophos MDR, we have experienced a significant improvement in our security posture. Sophos MDR actively monitors our network and login activity, and they have alerted us to suspicious behavior on our Entra account within just one to two hours of compromise. Moreover, they provide clear, step-by-step remediation guidance, which has been invaluable. For our on-premises infrastructure, we’ve configured the system to allow Sophos to autonomously address any issues they detect.
What do you dislike about the product?
The endpoint agent can take a lot of system resources, especially when doing a scan
What problems is the product solving and how is that benefiting you?
Sophos MDR monitors my local network, servers, and workstations. It also monitors my Entra logins and Exchange Rules. They can remediate local network issues immediately without me having to get involved. For Entra, they give me step-by-step remediation steps that are easy to understand and follow.
Performance and added value of Sophos MDR in corporate environments
What do you like best about the product?
The most useful aspect of Sophos MDR is that it provides 24/7 monitoring, detection, and responses, managed by a technical team that acts quickly in the event of incidents. Even if our analysts are not available, they act very quickly if a threat is detected, helping to prevent interruptions, information loss, or damage to reputation. The response time is really quite fast.
What do you dislike about the product?
Certainly based on my experience and with what I am currently looking for, I do not have any unfavorable opinion at this moment, maybe later I will.
What problems is the product solving and how is that benefiting you?
So far I have no identified problems
Great System and Service
What do you like best about the product?
It is a great system that integrates with other products and proactively provides alerts
What do you dislike about the product?
Nothing really. It is a great product. We have been using it for years now without any issues or concerns.
What problems is the product solving and how is that benefiting you?
It reduces cyber attacks by consolidate monitoring for various Sophos products such as EndPoint Security and Firewall.
A great team, responsive support
What do you like best about the product?
High-quality support, integrations with different market players
What do you dislike about the product?
The kickoff meeting is not available in French
What problems is the product solving and how is that benefiting you?
All Cybersecurity topics monitored by Sophos (integration, Endpoint, server, firewall, mail ...). The 24/7 monitoring is a real asset for our clients.
Reliable 24/7 Threat Response Across 2000+ Endpoints
What do you like best about the product?
Sophos MDR scales effortlessly, we have over 2000 endpoints and the coverage remains consistent and reliable. Proactive communication from the MDR team during high-severity incidents really sets them apart.
What do you dislike about the product?
The MDR portal interface could be more intuitive, navigating past threat cases and filtering alerts isn't as smooth as it could be.
What problems is the product solving and how is that benefiting you?
Sophos MDR as eliminated the burden of 24/7 threat monitoring and response from our small internal team. It filters out noise, handles real threats proactively and ensures we are not missing critical incidents across 2000+ endpoints. This means faster detection, quicker response and more time for us to focus on strategic IT projects instead of chasing alerts.
Cost saving and user friendly
What do you like best about the product?
Ease of used & User friendly, guides are provided too
What do you dislike about the product?
Sophos central connection to firewall is very bad and license in the portal would have error showing up at times
What problems is the product solving and how is that benefiting you?
End user device security and network, with MDR I have Sophos 24hrs support.
World Class Support and Resources
What do you like best about the product?
Having a team monitoring and in some cases resolving security issues gives my team alot of time back in the day. Even if Sophos MDR team can't remidiate the threat, having someone monitoring the logs and giving us alerts to any issues has been a life saver. Sophos Support has been AMAZING with every case I have opened. I deal with so many 3rd party vendor support teams, Sophos is the best.... BY FAR!
What do you dislike about the product?
It would be nice if I could add more contacts when an event happens to reach out to. My organization has 3 locations accross the world, and with only 3 contacts, it's not enough, we would like 2 per location.
What problems is the product solving and how is that benefiting you?
Having the team monitoring the security logs takes alot off our teams plate. Not only does it help us with getting alerts, having an expert with knowledge of the remediation is worth the price.
With Sophos MDR you can sleep peacefully
What do you like best about the product?
I feel super protected with the number of security specialists they have and the constant 24/7 monitoring service is great.
What do you dislike about the product?
Actually, I have never had problems with them.
What problems is the product solving and how is that benefiting you?
I like the monitoring that MDR gives us, it helps us minimize the problems that may arise.
Sophos MDR Seamlessly Integrates
What do you like best about the product?
There are so many things that I could mention about Sophos MDR. By far this is the best product Sophos can offer, however, some of the features that I enjoy the best is that this allows you to integrate it to your existing environments, not requiring you to completely switch over to Sophos. When you have another provider you can have MDR that would respond to those threats, and I also like that this is completely handled by human experts. Additionally, the services are extremely easy to deploy since you can do everything on the Sophos Central and adding the licenses can be done in just a few minutes.
What do you dislike about the product?
I wouldn't use the term dislike, however, I do believe that there's room for improvement. Even though I understand that having dedicated human resources could be expensive, I do believe that Sophos still has room for improvement with the pricing. The value and features is great, however, when compared to the competition, this is definitely not the cheapest option. They would be more on the high end. I think that by having better pricing the product would be even better.
What problems is the product solving and how is that benefiting you?
I would say that the main issue that this product would resolve is security, this is what this is meant for. In terms of security it prevents any threats that might affect the operations, specially prevents Ransomware which is the most common threat nowadays. Having this product allows you to stay safe and even if anything were to happen, you can still get a compensation with their brief protection warranty.
Truly Professional Threat Services With Knowledgeable & Quick Responses
What do you like best about the product?
Sophos MDR has been wonderful to work with. Our business uses it primarily for threat detection and to supplement a cybersecurity role. When threats are detected we are almost immediately notified through email. The MDR time either takes action quickly to remedy the threat or we are provided with detailed steps to handle the threat on our end. Their responses are quick, knowledgeable, and consistently professional.
What do you dislike about the product?
You know I've been sitting here for a few minutes trying to come up with something I dislike about Sophos MDR but nothing comes to mind. Our company uses it as our Cybersecurity solution in conjunction with our own skills and it implements pretty flawlessly that way. I wish we could use it more to feel like we're really utilizing it but isn't that the point? They handle many things for us and if we do need to get involved, it is usually a pretty quick deal.
What problems is the product solving and how is that benefiting you?
Sophos MDR primarily acts as our Cybersecurity solution. Many businesses cannot afford a full time role for Cybersecurity or a full time role may not be necessary. Sophos MDR comes into play by monitoring threat detections in our environment and taking action against them. This frees up our team to focus on proactive tasks instead of constantly fighting fires and monitoring threats in our environment.
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