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Like much else with Sophos, Its fine, but only if you use Sophos for everything
What do you like best about the product?
It ties in with everything else Sophos. The interface is easy enough to use.
What do you dislike about the product?
Nothing specific, just nothing innovative.
What problems is the product solving and how is that benefiting you?
Its as good as any other security package. Every business needs one and it works
A high-quality and innovative product.
What do you like best about the product?
improved threat detection, faster response times, relief for internal IT
What do you dislike about the product?
Adaptation to individual needs. Potential privacy concerns. Costs.
What problems is the product solving and how is that benefiting you?
Proactive threat hunting to identify potential risks before they become problems.
Excellent experience due to the quality of service
What do you like best about the product?
They immediately contacted me to warn me of any threat and also offered me a solution to mitigate the problem.
What do you dislike about the product?
They don't have support in my language (Spanish)
What problems is the product solving and how is that benefiting you?
Basically, it protects against the threat of compromising company data due to potential threats. This is achieved through console monitoring and alerts, and especially through case follow-up, contacting us through various means until the problem is resolved.
Great product - sleep sound at night - but support can be tough to get hold of
What do you like best about the product?
Very capable, does a great job of protection
What do you dislike about the product?
Very difficult to get hold of support when you need them sometimes having to wait a few hours
What problems is the product solving and how is that benefiting you?
Sophos MDR helps protect our business in these increasingly scary times form viruses and malware before my users can mess up
Not Heavy Users, Great Product, Excellent Services
What do you like best about the product?
It's been very easy to work with, and the support is excellent. They were also very competitive on price right out of the gate.
What do you dislike about the product?
Not really a complaint, because I understand. But you'll have to pay extra if you need to protect EOL operating systems. Just be aware of that going in.
What problems is the product solving and how is that benefiting you?
We use it really as an endpoint security solution on steroids, in place of the old antivirus software. It frees me up from spending as much time watching over things. The fact that they very quickly jump on anything that pops up and keep me in the loop has been great. We've had no real incidents because everything is nipped in the bud. I'm spending my time doing other IT tasks in-house.
Fast Threat Response!
What do you like best about the product?
Fast Threat Response!
Acted quickly to some early stage phishing attempts
Acted quickly to some early stage phishing attempts
What do you dislike about the product?
Noting to dislike at the moment. no issues found
What problems is the product solving and how is that benefiting you?
XDR Solution. Sophos is our SOC!
best support - great product
What do you like best about the product?
a quick and professional support by the MDR team.\nquick detection of zero-days and timely information\nclear central, easy implementation\nmany integrations simply explained and set up\na perfect all-round protection - I don't want to miss it anymore and am very happy to be a customer
What do you dislike about the product?
possibly German support - but that would only be an optional "bonus"
What problems is the product solving and how is that benefiting you?
any questions are immediately resolved by the MDR team or you are greatly supported
Efficient and reliable service
What do you like best about the product?
Comprehensive and effective, yet easy to use. The console is complete but really user friendly
What do you dislike about the product?
So far, we have had no reason for complaints or dissatisfaction.
What problems is the product solving and how is that benefiting you?
It also allows small and medium-sized companies to have 24/7 protection without having to hire a team of experts.
reliable and user friendly
What do you like best about the product?
It provides comprehensive protection with a subscription model without requiring hardware or software investments.
What do you dislike about the product?
There is nothing I don't like about it. The product is quite adequate.
What problems is the product solving and how is that benefiting you?
Reports immediate problems and takes action
Sophos MDR great experience
What do you like best about the product?
Regarding MDR, I believe it is an excellent proactive service that significantly improves response times and the overall resilience of our infrastructure.
What do you dislike about the product?
Honestly, at the moment I haven’t found anything I don’t like, and I hope the service will continue to maintain this level.
What problems is the product solving and how is that benefiting you?
24/7 incident management with fast response
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