Simple, reliable, and does exactly what I need
What do you like best about the product?
I especially like how easy it is to schedule messages and target the right users. Setup was quick, the documentation is clear, and once it’s running, it just works.
What do you dislike about the product?
It’s been very stable for my use case. Nothing so far.
What problems is the product solving and how is that benefiting you?
I can plan notifications ahead of time and stay consistent, which has improved retention.
Targeted push campaigns have increased retention and drive recurring traffic and sales
What is our primary use case?
OneSignal is fantastic for getting push messages out on new contacts, especially when launching new products, special offers, and anything that someone visiting our website would generally be interested in. Keeping our contacts engaged is a great way to build an organic audience in a world that relies on social media traffic to fuel web traffic. OneSignal has a big opportunity to be overused, however.
OneSignal is perfect for what we do. It is easy to use, and the customer support is very easy to reach. We use it on our magazine also. We send more than 100,000 notifications daily and it performs well.
This tool has really been helpful, especially for push notifications to segmented users. We are able to send discounts to different segments of users, such as 20% to inactive users, 10% to active users, and 5% to engaged users. This action promotes recovering and improving the use of our app. We can also schedule all messages for one or two weeks, which has saved us a lot of time and money since only one person manages the scheduling. With in-app messaging, we can achieve a return on investment, particularly when making sales for a limited time, and the combination of these three examples can improve retention and provide a great ROI.
OneSignal is perfect for push notifications, in-app messaging, and general communication with our users in our app. If you have a developer team, they will need to implement it once, and after that, the platform offers more advantages and is free until you reach a significant number of users. OneSignal may not be suitable if you do not have a technology team that can implement it into your application.
What is most valuable?
The best features OneSignal offers in my experience include the ability to track reach, click, and other stats. It integrates well with WordPress, can segment an audience, can send manual push notifications, and is easy to use. Additionally, you can send automatic notifications and schedule them, and it is also easy to install.
I find all of these features very useful as they help us to reach out to a larger number of our audience and elevate our marketing strategy. The interface is very user-friendly and easy to customize to fit organizational needs.
OneSignal has positively impacted my organization with increased sales attributed to it, a higher number of monthly visitors, increased customer loyalty, and it keeps users coming back, supporting customer retention. It brings us additional traffic and helps us promote our products to our audience whenever I want. It is readily available.
What needs improvement?
I wish to improve the mobile app, especially for those working remotely or on the go, making it better for them. There are also improvements needed in delivery ability and concerns about data storage.
Scheduling to multiple mediums can be difficult. For instance, we have to do separate notifications for the app and website, which is time-consuming.
For how long have I used the solution?
I have been using OneSignal for the past five years.
What do I think about the stability of the solution?
In my experience, OneSignal is very stable, with no downtime or lagging, and I have noticed no issues.
What do I think about the scalability of the solution?
OneSignal is very scalable and can handle my organization's growth easily.
How are customer service and support?
The customer support is very responsive and quick to respond to our queries, being solution-oriented.
Which solution did I use previously and why did I switch?
I previously used Firebase before switching to OneSignal.
How was the initial setup?
My experience with pricing, setup cost, and licensing shows that the cost is very effective compared to other mediums, with straightforward and easy setup.
What about the implementation team?
If you have a developer team, they will need to implement it once, and after that, the platform offers more advantages and is free until you reach a significant number of users. OneSignal may not be suitable if you do not have a technology team that can implement it into your application.
What was our ROI?
With in-app messaging, we can achieve a return on investment, particularly when making sales for a limited time, and the combination of these three examples can improve retention and provide a great ROI.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing shows that the cost is very effective compared to other mediums, with straightforward and easy setup.
Which other solutions did I evaluate?
Before choosing OneSignal, I evaluated ClickSend and ActiveCampaign.
What other advice do I have?
OneSignal was free until we reached 130,000 users, and even then, the amount charged is very low and affordable.
I rate OneSignal nine out of ten because it is fantastic for getting push messages out on new content, special offers, and anything that someone visiting our website will generally be interested in. It has helped us to increase our marketing strategies, and we have seen a lot of productivity growth in my organization.
My company is a customer of this vendor and has no other business relationship beyond that.
Direct line to my users
What do you like best about the product?
I can decide exactly when and how to reach users without overthinking it. The dashboard is clear, things work as expected, and notifications get delivered.
What do you dislike about the product?
Some advanced features are only available to paying users.
What problems is the product solving and how is that benefiting you?
Scheduled and targeted notifications improve engagement and retention for my app.
One of the best decisions I made for my apps!
What do you like best about the product?
It just makes my life easier. I love how fast I can go from an idea to actually reaching my users. Sending notifications feels effortless, and seeing users come back to the app after a message is super rewarding.
What do you dislike about the product?
It’s been smooth, reliable, and does exactly what I expect it to do. Nothing I dislike
What problems is the product solving and how is that benefiting you?
Now I can communicate updates, ideas, and reminders at the right moment, which has clearly improved engagement and retention.
Top-Notch Support, Simple UI
What do you like best about the product?
I really appreciate the direct line to customer support; it's top-notch. I've had many specific questions when a journey I set up wasn't working, and I've been able to have an ongoing thread with Brit, who takes the time to review exactly what I've done, tells me why it's not working, and guides me on how to repair it. I find the platform to be intuitive, making it easy to navigate and use the features effectively. The initial setup was smooth, and we were able to import real-time customer attributes immediately for use in messaging.
What do you dislike about the product?
I find the AI assistance lacking because it gives misinformation that sends me down wrong paths; if I ask a specific question on how to do something, and the words I use match an answer to a different question, it gets confused.
What problems is the product solving and how is that benefiting you?
OneSignal helps us improve user habituation by reminding our app users to play our daily game. We also use it for surprise and delight messaging when they unlock certain points thresholds.
I am having a greate experience and would invite more people to use it
What do you like best about the product?
Administrative panel is user-friendly, allowing non-technical users to create, manage, and send campaigns without relying on developers.
What do you dislike about the product?
No downside for me, as is has the ability to bridge the gap between complex technical requirements (like FCM setup) and the need for a simple, marketer-friendly, and reliable communication tool.
What problems is the product solving and how is that benefiting you?
its ability to bridge the gap between complex technical requirements (like FCM setup) and the need for a simple, marketer-friendly, and reliable communication tool.
Very helpful for app growth
What do you like best about the product?
I like how practical it is. I can quickly send a message and move on. It fits naturally into my workflow instead of feeling like another tool to babysit.
What do you dislike about the product?
It’s been stable and predictable for me, nothing worth complaining about.
What problems is the product solving and how is that benefiting you?
It helps me stay in touch with users. I save time and keeps engagement consistent even when I’m not actively promoting the app.
Effective and dependable
What do you like best about the product?
It does its job without getting in the way, and notifications work as expected.
What do you dislike about the product?
Occasionally I need to double-check settings, but that’s more about being careful than a real issue.
What problems is the product solving and how is that benefiting you?
It solves the problem of maintaining connection with users without the need for constant manual effort. This helps maintain constant engagement, even when I am focused on developing new features.
Perfect for notifying drivers and passengers on my rideshare app!
What do you like best about the product?
Simplistic, intuitive interface, and very easy to integrate with instructions from building apps. OneSignal is highly adaptable with various methods of tailoring notifications for specific individuals and events. overall, it brings a level of professional seamless communication that makes a software program jump from just an app, to a dedicated system that users can trust. I'd recommend it.
What do you dislike about the product?
It requires a learning curve, which is reasonable, given the nature of experience required to integrate such a program to an app, website, etc.
What problems is the product solving and how is that benefiting you?
OneSignal helps me to notify my Drivers of new ride requests without them having to pay constant attention to their devices. as soon as a request appears, a notification is sent in a timely and reliable manner. For riders, notifications tailored to alert them when their Driver is assigned are equally as helpful. it removes the anxiety of constantly having to check and brings the assurance of communication. Both parties are kept in the loop without having to constantly check for updates!
Best notification tool for all app developers!
What do you like best about the product?
I know my messages are delivered on time and to the right users, which helps keep the app relevant.
What do you dislike about the product?
Its a free tool... Nothing critical so far.
What problems is the product solving and how is that benefiting you?
Helps me to boost retention of my app with scheduled notifications, announcements, user reminders...
