Nexthink Infinity Platform
Nexthink SAExternal reviews
400 reviews
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External reviews are not included in the AWS star rating for the product.
Great Tool , Awesome experience
What do you like best about the product?
Agile methodology and constant improvements in the product. Most importantly Nexthink has been great at hearing what customer wants and fulfilling it
What do you dislike about the product?
I do like the product overall and I don't dislike anything specific. But, there is always scope for improvement when developing new features in the product
What problems is the product solving and how is that benefiting you?
Visualisation of end users device performance in almost near time. This has been core need for our company
Fast and reliable tool
What do you like best about the product?
The very first thing I like in Nextink is, pre-configured investigations.
We can get the initial insights about device/user/application etc., just by giving a keyword in the search box, which is very fast.
It is the savior while resolving the critical incidents.
Implementaion is easy. Wonderful support by professional services team.
Excellent customer support. Quick and responsible support team.
We can get the initial insights about device/user/application etc., just by giving a keyword in the search box, which is very fast.
It is the savior while resolving the critical incidents.
Implementaion is easy. Wonderful support by professional services team.
Excellent customer support. Quick and responsible support team.
What do you dislike about the product?
The data retention period should be extended.
What problems is the product solving and how is that benefiting you?
Compliance issues
Security application compliance issues
Removal of vulnerable applications
Patch updates compliance monitoring
Notifications to the users about the transformation projects
Resolving the top call drivers with remote actions
Security application compliance issues
Removal of vulnerable applications
Patch updates compliance monitoring
Notifications to the users about the transformation projects
Resolving the top call drivers with remote actions
Reliable Tool
What do you like best about the product?
Act and Enage. Easy to analysis & track the compliance through dashboard. Easy to Intergrate with other tools.
What do you dislike about the product?
Data can be exported only for last 14 days.
What problems is the product solving and how is that benefiting you?
Analysis, Campaign, Act & Intergration.
Very nice and smooth Experience in conducting our daily operations.
What do you like best about the product?
Ease of use and flexibility while deploying new Actions.
What do you dislike about the product?
Unclear status while Action is running (waiting for device)
What problems is the product solving and how is that benefiting you?
Nexthink is helping us to keep healthy compliance status in our environment and proactive actions against compliance issues
Best digital experience management tool
What do you like best about the product?
The team provides exceptional service and support. They are always available and respond quickly to our queries. They connect on regular basis to discuss the pain points and help our team in tackling them.
I worked on Application Experience Module and below are the things I liked about it
• Nexthink enabled us to monitor the performance of applications and identify the root cause of any issues faced by users
• With its advanced features, we swiftly determined the underlying application issues faced by the users and took prompt action to resolve them using remote actions and campaign features
• Whether it's a slow-loading page, access issue, or any other related issue, Nexthink empowered us to investigate the issue and remotely trigger the necessary actions on the user's device to address the problem effectively
I worked on Application Experience Module and below are the things I liked about it
• Nexthink enabled us to monitor the performance of applications and identify the root cause of any issues faced by users
• With its advanced features, we swiftly determined the underlying application issues faced by the users and took prompt action to resolve them using remote actions and campaign features
• Whether it's a slow-loading page, access issue, or any other related issue, Nexthink empowered us to investigate the issue and remotely trigger the necessary actions on the user's device to address the problem effectively
What do you dislike about the product?
There is no such downside, to better understand and analyze the data one has to learn NQL quering which is a custom query language used in Nexthink.
What problems is the product solving and how is that benefiting you?
I worked on Application Experience Module and below are the problems it helped us with:
Nexthink helped us with effective license management for the applications, which helps with cost savings.
It also helped us with proactive alerting of the issues, which helped the applications team to resolve issues below application outages and service tickets.
It improved the employees productivity on the application as necessary actions were taken by the team when dex score reduced.
Nexthink helped us with effective license management for the applications, which helps with cost savings.
It also helped us with proactive alerting of the issues, which helped the applications team to resolve issues below application outages and service tickets.
It improved the employees productivity on the application as necessary actions were taken by the team when dex score reduced.
Nexthink - A complete solution to track your applications performance
What do you like best about the product?
Ease of use of Nexthink and detailed knowledge provided to make sure the implementation is smooth. It's easy to integrate and customer support is also helpful in customizing solutions as per your needs.
What do you dislike about the product?
The UI/UX can be further improved to provide more seamless experience and more visulization features can be added
What problems is the product solving and how is that benefiting you?
Nexthink is helping in capturing and analyzing employee experience for multiple applications.
Brilliant, conscientious and very supportive experience
What do you like best about the product?
The people... they understand immediately our challenges!
What do you dislike about the product?
I don't think there's anything I dislike!
What problems is the product solving and how is that benefiting you?
Demand reduction in the immeidate term.
Experience feedback!
Experience feedback!
Review as customer
What do you like best about the product?
Nexthink is powerfull and flexible which helps in certain uscases
What do you dislike about the product?
I havent experianced anything yet due to good experiance
What problems is the product solving and how is that benefiting you?
Metering, certain investigations which solves major problem I cant share in detail.
Potential of savings.
Potential of savings.
NexThink - An Innovative Monitoring tool rising to shape many future
What do you like best about the product?
Adoption of AI technologies to ease the job and better results
What do you dislike about the product?
Please improve the support system by enabling chatbot support, so users can get quicker help when they need it.
What problems is the product solving and how is that benefiting you?
NexThink proactively helps to identify many issue related to hardware, softwares, applications, network, and many other issues and enhancements in the environment. As depicted by the name itself " Digital Experience Monitoring" tool, NexThink really helps to resolve the issues and improves user experience and productivity even before the end user is aware of. NexThink also helps to reduce the efforts of differents teams/towers by automating many tasks.
The future is here with Nexthink
What do you like best about the product?
Nexthink is a versatile tool making the everyday of a service desk agent easier. By helping the agents we are also saving a lot of time for the users, customers, to avoid asking questions we can check in the tool. Amplify is a fantastic addition to the company toolset. Knowing so much without asking anything is remarkable.
The integration of new features such as remote actions is a must for a Service Desk, to perform quick actions that would take a lot of time if done manually.
Nexthink is constantly improving it's features, hence from the customer support side we are able to provide better and better support.
The integration of new features such as remote actions is a must for a Service Desk, to perform quick actions that would take a lot of time if done manually.
Nexthink is constantly improving it's features, hence from the customer support side we are able to provide better and better support.
What do you dislike about the product?
I cannot say anything that I dislike regarding Nexthink. There is however a huge need to monitor mobile devices as well. It would be great to have Nexthink installed on iPhones, iPads to monitor the "health" of these devices.
What problems is the product solving and how is that benefiting you?
Nexthink is currently working as:
1. Running preventive actions in the background in order to resolve issues, without being seen
2. Open proactive tickets for certain type of issues.
3. Helps Service Desk and SMEs to find the source of the issues quicker.
The main benefits are:
1. Overall less call
2. Calls are shorter and agents are more efficient
3. Users doesn't have to look for all the information needed for the troubleshooting (which in most case is challenging for them)
1. Running preventive actions in the background in order to resolve issues, without being seen
2. Open proactive tickets for certain type of issues.
3. Helps Service Desk and SMEs to find the source of the issues quicker.
The main benefits are:
1. Overall less call
2. Calls are shorter and agents are more efficient
3. Users doesn't have to look for all the information needed for the troubleshooting (which in most case is challenging for them)
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