Nexthink Infinity Platform
Nexthink SAExternal reviews
400 reviews
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External reviews are not included in the AWS star rating for the product.
Nexthink Infinity: A Game-Changer for IT Operations and User Experience
What do you like best about the product?
- Clean and modern UI
- Intuitive and quick navigation, fast database querying
- Easily digetible visualizations
- Well thought out ITSM integration
- In-product documentation
- Learning portal is comprehensive and helpful
- Frequent development cycles, new features regularly released based on customer feedback
- Intuitive and quick navigation, fast database querying
- Easily digetible visualizations
- Well thought out ITSM integration
- In-product documentation
- Learning portal is comprehensive and helpful
- Frequent development cycles, new features regularly released based on customer feedback
What do you dislike about the product?
- No user-side tray app
- Cannot customize built-in dashboards (i.e. Collab X)
- Cannot customize built-in dashboards (i.e. Collab X)
What problems is the product solving and how is that benefiting you?
Enables data-driven decisions for hardware right-sizing, software inventory, highlighting pain points on endpoints across the organization. Putting real-time contextual insights in the hands of our support teams. Customizable dashboards are helping teams across all IT verticals for various use cases.
Nexthink - Wonderful experience
What do you like best about the product?
The whole experience from the beginning of our journey to the present has been a wonderful. The level of support has been exceptional and the knowledge and willingess to help consultants have been really great.
The tool is very intuive and easier to use than other soltutions, it has great features and seems to be always improving each upgrade.
The imlemenation was a long road however due to the help of our dedicated consultant Abdul Hasnath it made the experience a really good one.
The tool is already being used by various IT teams and we are getting some great and productive results from it.
The tool is very intuive and easier to use than other soltutions, it has great features and seems to be always improving each upgrade.
The imlemenation was a long road however due to the help of our dedicated consultant Abdul Hasnath it made the experience a really good one.
The tool is already being used by various IT teams and we are getting some great and productive results from it.
What do you dislike about the product?
no real downaides to the tool.
There are a few things that would help which may be looked at in the future such as application load times and maybe a way to capture the dex score and make it clear as to why the overall score has changed.
There are a few things that would help which may be looked at in the future such as application load times and maybe a way to capture the dex score and make it clear as to why the overall score has changed.
What problems is the product solving and how is that benefiting you?
We have created alerts for OST sizes, reboots and disc space. This has helped identify things that could improve the user experience.
It is helping us resolve any Microsoft teams issues as we use the remote action to clear the cache.
It has helped us identify trends in blue screen of deaths.
It is helping us resolve any Microsoft teams issues as we use the remote action to clear the cache.
It has helped us identify trends in blue screen of deaths.
Helpful insight tool
What do you like best about the product?
connection between client devices, the NQLlanguage is new and the dashboard are easy to view and get information about the end device
What do you dislike about the product?
few time nql i dont get it. i prefer more than then ps script. easly coustomisalbe in ps script but i find little out off not full controll here
What problems is the product solving and how is that benefiting you?
automation and prediting the cause before they appeare and make emloye exprence better that is what we do in our organisation
Best remote monitoring and actions deploying. Never had any issues with script deploying
What do you like best about the product?
With Nextthink, it was easy to deploy scripts and monitor deployment as well. Normally I'd face lots of issues with winrm when using a mid-server to deploy scripts on a remote machine.
What do you dislike about the product?
A few things about NQL is i am unable to see all stats i'd require. For example.. How many users in a city have logged into this machine. But instead, I can only see for a number of machines in different cities.
What problems is the product solving and how is that benefiting you?
Nexthink solves issue where a user would normally need to take his machine to IT to get his fixed. But now fixes and updates are remotely done. So, I would be able to push any new application installation or updates easily to multiple machines without needing to physically do it. I would just need to install nexthink collector, and I could even see stats of user's usage of various apps and his producitivity.
Myexperience with nexthink
What do you like best about the product?
The ability to figureout the dex score of multiple devices in a effective and user friendly way. It can also be integrated into multiple platforms. Customer support, implementation, the frequent use of nexthink portal.
What do you dislike about the product?
Nexthink is limited when it comes to documents in the web
What problems is the product solving and how is that benefiting you?
Nexthink is connecting with the endpoint users through campaigns and resolving their issues using remote actions. Its becoming ease when compared with connecting through ticket raising or any other means if support.
Senior Engineer
What do you like best about the product?
It helps in troubleshooting issues like networking and application crashes.
What do you dislike about the product?
Not a dislike, but creating a NQL for a workflow or campaign targeting devices but it requires a user sid is not easy.
What problems is the product solving and how is that benefiting you?
It is solving issues where the end user is having issues booting up or running slow. I can see if it's a network issue or application crash. Also I am able to push out bios updates via a SCCM task sequence. This includes a workflow that will walk the user step by step.
A great tool
What do you like best about the product?
I like Nexthink's focus on the user experience and the tools it provides to uncover things happening in the enviornment that may detract from that experience without relaying on the user to inform IT. Users are not IT monitors and Nexthink gets this. Finally the customer service is excellent. Nexthink works hard to ensure that customers get what they need out of the platform and are always on top of issues.
What do you dislike about the product?
I wish Nexthink had better integration with MDMs like Intune. It would be great to utilize things already configured in Intune like platform scripts, app installs/uninstalls, and policies via nexthink.
What problems is the product solving and how is that benefiting you?
Nexthink is helping us get to the problems we don't see in tickets and the ones we don't want to get that far. We also use Nexthink to track major projects such as Win11 upgrades, AVD, and device setups. Finally, Nexthink is helping us better tell the story of the enviornment to leaders. The dashboards and investigations have been crucial in proving our work and finding areas to improve.
Nexthink has changed everything!
What do you like best about the product?
The best think about Nexthink is its ability to find problems and do something about it. It is versatile and adaptable. The accelerate team is second to none and extraordinarily helpful. Ashlee and Asmita are world class!!
What do you dislike about the product?
The campaign system is pretty antiquated. It could stand to be re-developed and updated. You are unable to customize very much about it and for many it is the face of the Nexthink CoE team.
What problems is the product solving and how is that benefiting you?
Nexthink is finding devices that are experiencing problems and helping us plan resolutions. It also helps us monitor our Device Experience score and lets us know how our devices are performing for our end users.
Real-time data and insights with a smooth UI
What is our primary use case?
What is most valuable?
Nexthink is valuable for showing real-time data. We also appreciate the smooth UI and dashboard. The platform is beneficial as it provides data in real time, whereas alternatives may provide up to twenty-four-hour-old data.
What needs improvement?
Deployment and user interface need improvement. The UI is hierarchical, which makes navigation complex and isn't user-friendly for those unfamiliar with it.
For how long have I used the solution?
I have been using Nexthink for a total of five years - four years on-premises and the last year in the cloud.
What do I think about the stability of the solution?
The solution is stable. I rate it ten out of ten.
How are customer service and support?
Technical support sometimes has delays, similar to SysTrack, and I rate it nine out of ten.
Which solution did I use previously and why did I switch?
What about the implementation team?
We have two dedicated resources for the implementation and administration of Nexthink.
What was our ROI?
Both Nexthink and SysTrack offer comparable functionality, including automation and dashboards.
What's my experience with pricing, setup cost, and licensing?
Nexthink is about 10% more expensive than SysTrack, however, it is effective, justifying the additional cost.
What other advice do I have?
Overall, I would recommend Nexthink as a first priority and rate it ten out of ten.
Nexthink enabled smarter ways of working and resolving issues at scale
What do you like best about the product?
The community interaction and user idea implementation.
The holistic and modular product mechanisms allowing me to get what i want out of it
The holistic and modular product mechanisms allowing me to get what i want out of it
What do you dislike about the product?
some key products of Nexthink are locked behind a paywall
What problems is the product solving and how is that benefiting you?
Nexthink is helping us solve various problems at scale rather than locally on a device. It allows us to take an issue, identify indicators for that issue in nexthink, and then be able to identify any other devices that have that issue, where we can then apply quick (sometimes automated) fixes
Nexthink has come in particulalry helpful for asset management and overviews of our estate
Nexthink has come in particulalry helpful for asset management and overviews of our estate
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