Self-service access has reduced support tickets and improves secure remote management
What is our primary use case?
My main use case for Jamf for Mac is to manage my Mac endpoints and provide the MDM solution to cover my Apple MacBooks.
I use Jamf for Mac to secure my endpoint and apply MDM policies such as secure remote wipe, securing my MacBook, and other security measures. I also use the self-service portal of Jamf for Mac to provide one-touch administrator services to users.
What is most valuable?
The best feature I appreciate about Jamf for Mac is the self-service portal.
The self-service portal is a collection of administrative tasks that a user can complete when they want or how they want, which helps me and my users. It does not require an IT or security person to intervene every time, and it functions as a just-in-time activation of a particular rule. For example, if a user needs admin privileges for thirty minutes to install a program, the self-service portal can accomplish that easily, so an IT person does not have to be present every time software installation is needed.
The remote wipe and remote lock features are also very good, as they secure the endpoint quite well. The integration with Apple Business Manager is seamless and works very well.
Jamf for Mac has positively impacted my organization by making the installation and management of my user base and endpoints quite easy and effective. Jamf for Mac has saved me time, improved security, and reduced the number of support tickets. It has made my life easier by managing Mac endpoints on a remote basis, significantly reducing my support tickets, and increasing my visibility from a security perspective. I can obtain audit logs from Jamf to track user activities. The Jamf dashboard gives me a complete overview and inventory of whatever services are running or whatever applications are installed on an endpoint, which makes my life significantly easier.
What needs improvement?
The integration with identity federation portals or IAM tools such as Okta can be improved. A specific issue I encountered was that I had to manually sync Okta passwords to Jamf passwords to enable logging into the Mac because I did not have the device access feature from Okta, as I was already using Jamf for the identity federation on Mac. This integration can be improved.
I think the dashboards and the admin portal could be better.
For how long have I used the solution?
I have been using Jamf for Mac for approximately the past year.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Jamf for Mac's scalability is pretty good.
Which solution did I use previously and why did I switch?
I was using Microsoft Intune, but I switched because Jamf for Mac provided me better support for my Mac endpoints than vanilla Intune. Microsoft Intune is a great product for Windows management, but I needed something I could use for my Mac specifically, and that is where Jamf for Mac came in.
What other advice do I have?
My advice to others looking into using Jamf for Mac is that if you are using any other identity providers for your daily login logouts, I would prefer to keep in mind that it requires manual connection between Jamf for Mac and IAM when you change your credentials, so that is something that needs to be kept in mind. I would rate this product nine out of ten.
Strong macOS Management Solution, but Premium Pricing
What do you like best about the product?
What I like best about Jamf Pro is how deeply it integrates into the Apple ecosystem while still remaining flexible enough for enterprise-scale management. As a Client Platform Engineer managing macOS and iOS devices daily, Jamf Pro allows us to automate large parts of the device lifecycle, from zero-touch deployment and configuration to software distribution, compliance, and troubleshooting.
One of the biggest strengths is the balance between powerful functionality and usability. Features like Smart Groups, Configuration Profiles, Patch Management, and the API make it possible to build highly automated workflows that save significant operational time. The API in particular has improved our workflow a lot, especially as Jamf continues to expand and modernize the Jamf Pro API compared to the Classic API.
The platform also integrates well with other Apple-focused solutions such as Jamf Connect, Microsoft Intune, Entra ID, and security tools, which helps create a seamless identity and compliance experience for end users. Self Service and the newer Self Service+ experience also provide a much better user experience by giving users controlled access to apps, policies, and troubleshooting tools without needing IT involvement for every request.
Another aspect I value highly is the strong macOS admin community around Jamf. The combination of official documentation, Jamf Nation, training courses, and community-created scripts/tools makes solving complex challenges much easier. Support experiences have generally been very positive, especially for more advanced enterprise topics.
Overall, Jamf Pro has helped us standardize deployments, reduce manual work, improve the end-user experience, and manage Apple devices at scale in a reliable and efficient way.
What do you dislike about the product?
One of the biggest downsides of Jamf Pro is the pricing, especially when additional products or premium features are required on top of Jamf Pro itself. While the platform is very powerful, the overall cost can become difficult to justify for some organizations compared to competing MDM solutions.
Another challenge is that some newly announced features sometimes feel like early beta versions when they first become available. Features such as the Jamf App Catalog or Self Service+ had a lot of potential, but in practice they initially felt incomplete and required additional development time before becoming stable and fully enterprise-ready. This can make it difficult to adopt new functionality immediately in production environments.
There are also occasional inconsistencies between the modernized UI and older areas of the platform, which can make navigation and administration feel fragmented at times. In larger environments, troubleshooting can also become complex depending on the interaction between configuration profiles, policies, compliance settings, and integrations.
That said, Jamf does usually continue improving features over time and actively responds to customer feedback, which helps address many of these issues in later releases.
What problems is the product solving and how is that benefiting you?
Jamf Pro helps us solve the challenge of managing and securing large numbers of Apple devices in an enterprise environment while still providing a good user experience for employees.
Before using Jamf, many administrative tasks required manual work and direct IT involvement. With Jamf Pro, we are able to automate device enrollment, configuration, software deployment, patch management, compliance enforcement, and troubleshooting workflows. This has significantly reduced the time spent on repetitive tasks and allows our team to focus more on improving the platform instead of handling routine support work.
The platform is especially valuable for zero-touch deployments. New Macs can be shipped directly to users and automatically configured during setup with the correct settings, applications, security configurations, and access permissions. This greatly improves onboarding speed and consistency across the environment.
Jamf also helps us maintain security and compliance standards while still keeping the Apple user experience intact. Integrations with identity providers and security tools allow us to build automated workflows around authentication, compliance, and access management.
Another major benefit is the flexibility Jamf provides through Smart Groups, policies, scripting, and the API. This allows us to create customized workflows tailored to our environment instead of relying only on standard MDM functionality.
Overall, Jamf Pro has improved scalability, reduced manual administration effort, standardized deployments, and created a better experience for both IT administrators and end users.
Gold standard
What do you like best about the product?
It’s easy to use for managing devices at large scale, and it offers a wide range of capabilities to keep devices up to date and secure.
What do you dislike about the product?
Certain UI features could be improved for better view, filtering and reporting.
What problems is the product solving and how is that benefiting you?
Jamf helps ensure PHI data stays safe and secure on endpoints.
Robust, Highly Customizable, and Built for Flexibility
What do you like best about the product?
I really appreciate how robust and customizable it is.
What do you dislike about the product?
We covered it during the event today, but the biggest pain point is lack of information, for example when a policy fails to run, or other backend things either happen or don’t happen without explanation. I’d say over communication is always better than not enough information.
What problems is the product solving and how is that benefiting you?
Deploying computers, iPads, and Apple TVs for church IT and production. It saves us so much time and effort when configuring and repurposing devices.
Solid Mac Management with Room for Growth
What do you like best about the product?
I like Jamf's good user interface and integration, and I appreciate its growing ability for seamless deployment. The Jamf user group is active and insightful.
What do you dislike about the product?
The pricing is steep, and it seems like Jamf has gotten big enough that they might have lost the hunger of their startup years. Initial setup wasn't too difficult but the early days did require professional services to really get the ball rolling.
What problems is the product solving and how is that benefiting you?
Jamf provides visibility, compliance, app delivery, and device management for Apple devices.
Best-in-Class Mac Management That’s Straightforward and Flexible
What do you like best about the product?
Jamf device management is the best in the business for Mac management. It’s straightforward to use, and the modular approach makes it easy to tailor for different compliance requirements and user experiences.
What do you dislike about the product?
Testing can sometimes be confusing, but once you figure out the best way to structure beta testing in a meaningful way, it’s not too bad. That said, the IdP login integration for account creation could use some work, since it has been difficult to fit into certain workflows.
What problems is the product solving and how is that benefiting you?
Device management in a high-compliance environment has been a massive benefit for us. The compliance baselines are a Huge win
Straightforward Workflows and Exceptionally Clear Documentation
What do you like best about the product?
The workflows are straightforward, and the documentation is consistently excellent. I really like that I can read about any part of the product and come away with clear insight and a solid understanding. Compared with something like Intune documentation, it feels much more achievable to sink my teeth into a new concept and actually grasp it.
I'm also a huge fan of setup manager and its workflow
What do you dislike about the product?
I haven’t run into much friction with Jamf so far. I’ve had a couple of minor annoyances, like sessions expiring too quickly and longer loading times when I’m on Wi‑Fi, but overall these are very small complaints.
What problems is the product solving and how is that benefiting you?
Jamf solves not only our day-to-day device settings and configuration needs, but Setup Manager also handles all of our provisioning very proficiently. It lets us simply click Enroll, and Jamf automatically takes care of app installations and device naming without us having to enter any preliminary information.
Simple to Use With Fantastic Support
What do you like best about the product?
The platform is simple to use and support is fantastic. I feel like I am always able to find an answer when I need one.
What do you dislike about the product?
I would benefit from more hands on support. I would love to be able to speak with an engineer on a video call when I am hitting roadblocks rather than use the chat bot.
What problems is the product solving and how is that benefiting you?
Securing devices. Keeping software up to date. Distributing applications and custom settings
Intuitive UI and Self-Service Tools That Speed Up Fixes
What do you like best about the product?
The tools that can be created in self service for our users so fixes are fast and effective. The user interface didn't need any training as I came into my new role, I was able to hit the ground running and find anything and everything I needed to do.
What do you dislike about the product?
I'd appreciate network independence for unlocking ipads by having stored admin login codes when users forget their passwords.
What problems is the product solving and how is that benefiting you?
The security locks for lost devices lets is rest easy no data is going to be compromised.
Flexible, Scalable MDM That Delivers
What do you like best about the product?
I find Jamf Pro to be very flexible and scalable.
What do you dislike about the product?
Nothing. Though if it were more affordable it would compare even more favourably to other MDM solutions.
What problems is the product solving and how is that benefiting you?
Jamf solves our automated device management, device configuration and local account challenges.
