Crossbeam Partner Ecosystem Platform
CrossbeamExternal reviews
352 reviews
from
External reviews are not included in the AWS star rating for the product.
Seamless, Automated Account Mapping That Boosts Partner Team Efficiency
What do you like best about the product?
Crossbeam has made account mapping for our teams seamless and automated, creating efficiency and accuracy for our partner teams.
What do you dislike about the product?
Crossbeam only accepts certain standard objects from Salesforce so that has created some limitations for us since we use Custom objects for certain data we would like to sync and map within Crossbeam.
What problems is the product solving and how is that benefiting you?
secure and automated account mapping
Easy Partner Account Mapping
What do you like best about the product?
It provides an easy way to map account overlaps with my partners.
What do you dislike about the product?
There is a lot of capabilities I am not using. Provide more training and enablement to increase adoption of platform features.
What problems is the product solving and how is that benefiting you?
It simplifies partner engagements by providing partner account contacts and emails. It is helpful to tailor reports to partner overlaps using field selections and filters.
Crossbeam Delivers Intuitive Partner Insights, Strong Integrations, and Superior Support
What do you like best about the product?
Crossbeam allows for optimized engagement across our partner ecosystem. The UI is intuitive and easy to navigate, I've yet to run into an issue with an integration for a tool (and we have a lot). Consistent performance, solid pricing, and superior support both when we initially rolled the tool out and continued support over the years. I've recently started dabbling in their AI features and love the proactive suggestions and overall partnership insights.
What do you dislike about the product?
No official complaints thus far - I've been using the tool regularly for 8 months now.
What problems is the product solving and how is that benefiting you?
Crossbeam allows me to focus my limited team's bandwidth effectively across the ecosystem, quickly identifying partners that have high probability to produce joint pipeline and closed revenue.
Easy to Use and Creates Real Value for Surfacing Partner Opportunities
What do you like best about the product?
It’s easy to use, and it creates real value by helping surface partner relationships that exist with our customers, open opportunities and prospects.
What do you dislike about the product?
Pricing model seems fluid and is not always easy to understand.
What problems is the product solving and how is that benefiting you?
Identifying which partners we can align with early in a sales cycle.
Next-Level Account Mapping and Stronger Partner Relationships with Crossbeam
What do you like best about the product?
Crossbeam has helped my team "next level" accounting mapping. It's allowed us to easily identify target accounts with our mutual partners and deepen and strengthen relationships across our ecosystem much easier than manual tools. It connects directly with our Salesforce to get the most relevant data in front of our partners so our relationships are mutually beneficial. I also want to highlight the specific support we get from our Account Manager, our entire team feels like he works for us, he's a champion for our company within Crossbeam and enables us to use this tool more effectively. The new training and support we get from their team is incredible.
What do you dislike about the product?
There's not much to dislike about crossbeam, but if I could have one small complaint, is that sometimes the pages take a little bit to load so you'll need to wait and refresh.
What problems is the product solving and how is that benefiting you?
Crossbeam helps reduce the manual effort of account mapping with partners. It's got an easy to use visual interface that displays overlapping accounts in a grid format instead of having to page through data. It's also providing us insights into potential customers on our target lists like how likely are they to buy, helps us navigate deals, and provides useful play by plays to help our account execs win more deals with partner support.
Helpful for Identifying Effective Partners
What do you like best about the product?
Helpful in indentifying effective partners
What do you dislike about the product?
Not enough insights into the relationship a partner has with the company I'm prospecting
What problems is the product solving and how is that benefiting you?
Helping me identify partners to co-prospect into accounts more effectively
Crossbeam Streamlines Partner Mapping for Co-Selling and Integration Opportunities
What do you like best about the product?
Crossbeam makes it easier for me to drive value to internal stakeholders as well as our entire partner ecosystem. We can map accounts to uncover mutual customers for integration opportunities, co-selling scenarios, and greenfield prospects.
What do you dislike about the product?
Over time, the UX has improved tremendously for the Admin and our Sales users. Nothing stands out as something I dislike at this time.
What problems is the product solving and how is that benefiting you?
It is difficult to lay a strong foundation of account mapping with a new partner in static spreadsheets. This old way relied on manual exports from CRMs and was immediately outdated.
Crossbeam Makes Co-Selling Easy with Clear Shared Account Visibility
What do you like best about the product?
I like how Crossbeam bridges the gap between partnerships and revenue by giving teams clear visibility into shared accounts, and by making it easier to operationalize co-selling motions.
What do you dislike about the product?
I love using Crossbeam. I think more education overall would make it easier for us to connect with partners and help everyone understand how easy it is to use.
What problems is the product solving and how is that benefiting you?
Crossbeam solves the lack of visibility and coordination between partner and sales teams. It helps us clearly identify shared accounts and prioritize where to collaborate, which leads to more focused co selling and higher quality pipeline.
Real-Time Customer and Prospect Insights That Streamline Co-Selling
What do you like best about the product?
Crossbeam gives our sales and ops teams real-time visibility into shared accounts with our partners, eliminating manual reporting, redundant outreach, and the back-and-forth of chasing down partner information. The Salesforce widget is a standout feature for our sellers — it surfaces relevant partner overlap directly in their workflow, enabling faster introductions, warmer co-selling conversations, and shorter sales cycles. The Slack integration rounds out the experience by delivering instant notifications on account crossover, keeping our team informed without any extra effort. Maintenance and updates are quick and painless on our end. Our Customer Success manager has also been a consistent resource, proactively surfacing features we hadn't yet explored. Overall, we are extremely satisfied with Crossbeam and are actively looking to expand our usage.
What do you dislike about the product?
One area worth improving would be the introduction of usage-based licensing as an alternative to the current seat-based model. We find ourselves allocating licenses to team members who need occasional access but do not use the platform frequently enough to justify a dedicated seat. A consumption-based or flexible access tier would better reflect how tools like Crossbeam are actually used across a broader organization.
What problems is the product solving and how is that benefiting you?
Crossbeam has helped us move deals faster by giving our team immediate visibility into which partners are best positioned to support a given opportunity. Rather than manually triaging outreach, we can quickly identify and loop in the right partners and internal team members at the right stage of the sales cycle. The result is more partner sourced pipeline, stronger co-selling motion, and less time lost to coordination overhead.
Account Mapping Made Easy with Crossbeam
What do you like best about the product?
Account Mapping Made Easy. It truly eliminates the tedious, time-consuming work of aligning accounts, which has made it much easier for us to evaluate potential partners and kick off co-GTM initiatives. I also really appreciate the functionality we’ve built to bring data into our SFDC instance, so we can use it for reporting.
What do you dislike about the product?
We work with both tech partners and agency partners. Our agency partners often aren’t going to invest in a paid version of Crossbeam, so it can be challenging at times to collaborate when key features are gated behind a paid plan.
What problems is the product solving and how is that benefiting you?
It helps me get a full picture of the ecosystem, which lets us identify GTM opportunities with partners and evaluate potential partners more effectively.
showing 1 - 10