We are doing a POC (Proof of Concept) for a customer looking into offset solutions to see how it performs compared to other players in email security.
Advanced Email Security
Mimecast: Work Protected™External reviews
336 reviews
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Mimecast continues to protect against email threats
What do you like best about the product?
Mimecast Advanced Email Security provides AI-driven threat protection, blocking impersonation attacks, phishing, and malware. It scans links and attachments in real-time, ensures email continuity, and enhances user awareness through training and alerts. Advanced features.
What do you dislike about the product?
Sometimes complex configuration is required to get the desired result. User admin training. Cost compared to some alternatives
What problems is the product solving and how is that benefiting you?
Advanced security to protect from email compromise. 100 year email archiving is a big positive especially with high staff turnover.
Excellent Product
What do you like best about the product?
Ease of access and amazing product support
What do you dislike about the product?
Nothing so far. Everything is working as expected.
What problems is the product solving and how is that benefiting you?
User awareness and phising management
Policies work well, Anti-spam not so much.
What do you like best about the product?
Mimecast is mandatory to stop the troves of spam and phishing sent to emails scraped off our website.
What do you dislike about the product?
The spam detection has many false positives. Although it is good to lean that direction with detection, it still has many false negatives that get through the cracks. Both are issues that i have to deal with manually
What problems is the product solving and how is that benefiting you?
Benefits us by reducing manual email spam checks, and relies less on the user's ability to sift through spam emails.
Reliability and confidence in the solution
What do you like best about the product?
Best of breed solution which has so far kept us safe. Continuous improvement and technologies are able to keep up with emerging threats.
What do you dislike about the product?
I find Support responsiveness is a challenge.
What problems is the product solving and how is that benefiting you?
Email security and url protection
Mimecast Might Be the Worst Enterprise Software Ever
What do you like best about the product?
Nothing good to say. The service has not only been useless but counterproductive since the day we installed it.
What do you dislike about the product?
1) It blocks an incredible amount of easily identifiable legitimate emails including clients, from family members and - this is the best - emails from the company that installed it on our servers. 2) It has ignored every whitelist request we've given it & 3) customer support is non-existent. I honestly don't understand how anyone with business accountability can allow this software to exist in their organization (we are removing it).
What problems is the product solving and how is that benefiting you?
It isn't solving any problems, it's creating them.
Block significant threats with enhanced phishing prevention
What is our primary use case?
What is most valuable?
In terms of efficacy, Proofpoint is better than Mimecast, though it's a little difficult to manage. A distinct advantage of Mimecast is its ability to block phishing and impostor attacks, which are significant threats currently. Security is a major feature where email security tools like Mimecast have delivered value by identifying and preventing phishing emails.
What needs improvement?
Mimecast needs to reduce the number of false positive emails; a big pain point for us. A lot of emails were missed despite being known samples. This needs improvement to reduce the workload on admins to manage emails.
For how long have I used the solution?
I have been familiar with Mimecast for three to four years.
What do I think about the stability of the solution?
I rate the stability as eight point five out of ten.
What do I think about the scalability of the solution?
I rate scalability as nine out of ten.
How are customer service and support?
Support is not very good; not bad, but not very good. Response time is decent, however, support personnel are hesitant to engage in remote sessions, preferring to share documentation via email.
Which solution did I use previously and why did I switch?
We have used Proofpoint and Barracuda for Security awareness training. The Barracuda tool is very poor; nobody is happy with it. I also have experience managing and implementing Proofpoint.
What about the implementation team?
I have implemented Proofpoint, yet not Mimecast. We manage Mimecast for our customers.
What was our ROI?
There is definitely a return on investment when using Mimecast, as it blocks phishing emails, reducing the risk of significant financial losses.
What's my experience with pricing, setup cost, and licensing?
The pricing is higher for Mimecast, particularly for the Indian market, where it is considered expensive.
Which other solutions did I evaluate?
We have experience with Mimecast, Proofpoint, Trend Micro, Barracuda, DirectCoder, and TruePoint.
What other advice do I have?
I recommend Mimecast based on customer requirements and budget. It is a good tool for email security. I rate it eight out of ten.
Best in class
What do you like best about the product?
Having used Mimecast for nearly 15 years, i can attest to how easy it is to implement, configure and administer. The level of additional security beyond that available in 1st party Email Platforms is astounding. I would not run a mail environment without Mimecast being in place.
What do you dislike about the product?
RBAC capabilities need to be significantly expanded
What problems is the product solving and how is that benefiting you?
Ensuring our communications with partners up and down supply chain are secure
Mimecast just works well
What do you like best about the product?
I love how much neither I nor my users have to think about it once it is set up. It just works.
the docs/kbs provided are quite illuminative and I had no trouble implementing for our org without reaching out to mimecast support.
the docs/kbs provided are quite illuminative and I had no trouble implementing for our org without reaching out to mimecast support.
What do you dislike about the product?
There is a bit of a learning curve associated with Mimecast, and the interface *feels* dated, with many menus and sub-menues to navigate. After some time utilizing it, one does become familiar with where everything can be found.
What problems is the product solving and how is that benefiting you?
specifically Mimecast is excellent in identification of malicious actors posing as our users. Mimecast makes the identifaction and blocking therein painless.
The best email filtering solution on the market!
What do you like best about the product?
Good detection rates and very low false positives. Constantly getting updated with new features and capabilities. Good outlook integration
What do you dislike about the product?
New menu & cosmetic designs in the administration side aren't always better, and some have made it significantly worse.
What problems is the product solving and how is that benefiting you?
Fewer false detections and high rate of detecting malicious email save alot of time.
Mimecast gives us the best chance to defend email threats
What do you like best about the product?
The fact that Mimecast is a SEG (Secure email gateway) solution which protects both on-prem and cloud email platform.
What do you dislike about the product?
The admin console is rich but sometimes a bit slow.
What problems is the product solving and how is that benefiting you?
Mimecast not only provides the email protection on the gateway level, but also has add-ons we cannot live without such as email archiving, secure email, internal email protect and CyberGraph.
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