Meltwater Suite (UK)
MeltwaterReviews from AWS customer
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Robust System with Stellar Support
What do you like best about the product?
I appreciate that Meltwater is a robust system that comprehensively covers the expanding field of communications, effectively managing our social channels and monitoring media. It's particularly useful in helping our small organization run more efficiently by streamlining various processes. Another aspect I admire is the outstanding level of support provided by the Meltwater team. They regularly meet with us to ensure that we are utilizing all the latest features optimally. Their commitment to reviewing our setup, searches, and reports ensures that we're operating a high-level, robust program. This support feels like having additional members on our team, enhancing our capability to maximize the platform effectively. Also, the initial setup of Meltwater was very easy, which was a welcome surprise since complex systems often have challenging onboarding processes.
What do you dislike about the product?
Sometimes it's hard to keep up with or ensure you are getting everything out of Meltwater that you can.
What problems is the product solving and how is that benefiting you?
Meltwater helps my small organization manage social channels, monitor media efficiently, and stay connected with reporters. Its robust system is complemented by exceptional support that ensures we're utilizing the latest features effectively.
Excellent Service and Support for Media Monitoring
What do you like best about the product?
Have right services to meet our media monitoring needs. Very good customer support team
What do you dislike about the product?
Price. It is expensive platform to subscribe
What problems is the product solving and how is that benefiting you?
Media monitoring around the globle
Great Media Database, But Filtering Mentions Can Be Tricky
What do you like best about the product?
I get the most out of the media contact database
What do you dislike about the product?
There are times I find it difficult to sperate all the mentions in the media monitoring for our company to find relevant mentions. Our company name contains a common name and many times it pulls in irrelevant information.
What problems is the product solving and how is that benefiting you?
Meltwater allows us to reach media outlets in targeted and regional areas. It also allows us to compare share of voice against our main competitors.
Needs Major Improvements in Usability and Stability
What do you like best about the product?
publish tool for social media is very nice
What do you dislike about the product?
it is not user friendly, lots of bugs, search boolean is a nightmare
What problems is the product solving and how is that benefiting you?
not really solving a lot there is better software
Great for Social Media Monitoring, But TV Clips and Press Release Need Work
What do you like best about the product?
Social media monitoring and AI tools that's all I've got
What do you dislike about the product?
pulling tv clips and press release function
What problems is the product solving and how is that benefiting you?
Reporting
Efficient Influencer Database and Reporting, Exceptionally Easy to Use
What do you like best about the product?
We love the influencer databses and reporting funtions on Meltwater the most. It is easy to use and efficent.
What do you dislike about the product?
Creating searches with the keywords can be confusing but the Meltwater team are very helpful at guiding us each time.
What problems is the product solving and how is that benefiting you?
Real-time monitoring and reporting. Influencer vetting and monitoring.
Effective Media Reporting with Some Coverage Gaps
What do you like best about the product?
I find the ability to create dashboards with Meltwater particularly useful, as it significantly simplifies the process of generating a media report each month. These dashboards help me by making it easier to measure the effectiveness of our political communication efforts. This feature is a key component of what I like about Meltwater because it enhances the efficiency and effectiveness of my workflow, particularly in counting media hits and assessing the media value for our spokespersons. The tool's functionality in this area is impressive, helping me gather, analyze, and report essential communication data smoothly each month.
What do you dislike about the product?
I still find some local media coverage, especially Afrikaans media, are not always picked up. Additionally, the initial setup of Meltwater was a bit of a struggle.
What problems is the product solving and how is that benefiting you?
Meltwater simplifies measuring the effectiveness of political communication and facilitates monthly media reporting through dashboard creation, enhancing the reporting process.
Staff Support Makes All the Difference
What do you like best about the product?
The support provided by Meltwater staff has been a great boon. Without them we would have struggled to get off the ground.
What do you dislike about the product?
The service is very overwhelming to beginners and the training on site is often unhelpful.
What problems is the product solving and how is that benefiting you?
Our ability to track hits across radio, newspapers and online. The service has been informative.
Outstanding Support and Powerful Features
What do you like best about the product?
The customer support for Meltwater is unmatched. Anna was such an amazing rep that helped me tackle any issues I had with the platform. The platform itself was full of amazing capabilities, but again Anna really wasn’t above and beyond when helping.
What do you dislike about the product?
It was less so about melt water, but more so about the constant having to reconnect social network accounts
What problems is the product solving and how is that benefiting you?
The accessibility of social media management, social listening. It’s made my job as social media manager way easier.
Outstanding Support and Guidance from a Friendly Team
What do you like best about the product?
All of the representatives that we have worked with have been very friendly, knowledgeable, and helpful. They ensured we had the tools we needed, offered helpful advice and recommendations, and ensured we knew how to use them.
What do you dislike about the product?
Some of the tools are still in the early phase and have some minor inconveniences that require a bit of manual work on a monthly basis.
What problems is the product solving and how is that benefiting you?
For our small team, it is increasing our communication capabilities, helping us be more targeted and effective with our outreach, as well as providing insights into prospective audiences and our competitors.
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