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Serverless Framework

Serverless, Inc.

Reviews from AWS customer

20 AWS reviews

External reviews

9 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Amar-Kumar

Auto-scaling has ensured reliable order processing and has reduced costs for unpredictable traffic

  • April 13, 2026
  • Review from a verified AWS customer

What is our primary use case?

The main use case we are using is auto-scaling and cost-effectiveness. Some of our use cases involve unpredictable traffic. For example, during Eid events, I am from the QSR domain, so traffic on Eid day is not predictable. When using Serverless, it auto-scales, and I pay based on actual usage.

In my case, I use everything on my main server for what we build, but for order processing, we are using Serverless where we do not want any hassle of server management, such as upscaling. Order processing is the key part of my application. I preferred to use Serverless for this part so that none of my customers face any problems processing orders, because if any order fails, it loses the customer's confidence or trust.

I suggested my team use auto-scaling and Serverless for order processing and notifications, with auto-adjusting features to auto-manage traffic. For this feature, we are using Serverless.

What is most valuable?

There is a huge impact as my traffic gets auto-adjusted. I do not have to worry about whether my server is capable of handling the traffic or not. Serverless servers are much more capable. I do not have to bear the cost burden. I just need to pay for whatever I am using.

Serverless has definitely improved cost savings and there are fewer order failures due to high traffic.

What needs improvement?

Serverless is a very comprehensive platform. I have not explored everything, but I use it only for traffic management and the auto-scaling features. That is why I deducted one point.

For how long have I used the solution?

My team has been using Serverless for the last three to four years.

What other advice do I have?

If you are a startup or have any stable product and you want on-traffic payment, then you should definitely use Serverless. If you are not able to predict your traffic, then you should definitely use Serverless. For example, some days we have one hundred orders, but on a big day, we may have hundreds of thousands of orders. You cannot upscale your server from day one. You should definitely shift to Serverless. It will definitely help you reduce your costs and you can easily manage your traffic. I would rate this product as a 9 out of 10.


    Daniel Asha

Serverless architecture has reduced idle resource costs and supports concurrent backend AI workloads

  • April 12, 2026
  • Review from a verified AWS customer

What is our primary use case?

I use Serverless to deploy back-end APIs and to run serverless applications, which are basically microservices.

I make use of AWS Lambda to deploy back-end for artificial intelligence applications. For instance, one example I deployed using AWS Lambda was for the back-end of an application where the front-end calls the back-end to return data. This helps ensure that the back-end operates separately, and resources are not being used when not needed.

I run serverless applications on AWS, and I believe the main use case is to ensure that application back-ends are not being used unless they are specifically called or unless they are specifically needed for use.

What is most valuable?

I believe the best features Serverless offers are the very quick ability that enables individuals to quickly make calls to their back-end or to quickly make calls to their services. Additionally, Serverless is very useful when it comes to running simultaneous jobs at the same time without breaking.

Serverless helps run simultaneous jobs. For instance, when you need to make a back-end API call, multiple people can make such calls at the same time. What happens at the Serverless back-end is it creates something similar to multiple instances or multithreading that allows each Serverless Lambda or each Serverless resource to run concurrently without affecting one another.

It has helped a lot in saving costs because, as I mentioned initially, it makes sure services are not being used unless they are being invoked. It has really helped in making sure costs are well managed and also making sure we do not make use of resources that are not needed at a particular point in time.

Making use of Serverless has at least helped us save 50% in cost spending on resources.

Because I believe Serverless has had a very positive impact on myself and also on the company I work for, especially on the cost side. It is very cost-effective and has helped us to save a lot, I believe up to 50% on cost savings and also has helped us to really save a lot of money when it comes to deploying back-end and managing back-end services.

What needs improvement?

Serverless can be improved by making it more independent from particular bigger providers. Serverless can be better if it is more decentralized and individuals are allowed to probably have full access to their own serverless machines.

For how long have I used the solution?

I have been using Serverless for about five years.

What do I think about the stability of the solution?

Serverless is pretty much stable, but I believe the only downside is when it has to do some kind of cold warming, which might actually take some time.

What do I think about the scalability of the solution?

It is very much scalable. As I mentioned earlier, it allows users to run multiple requests at the same time and is able to handle even thousands of requests concurrently.

Which solution did I use previously and why did I switch?

I had not used a different solution.

Which other solutions did I evaluate?

I also evaluated making use of EC2.

What other advice do I have?

I would tell them that if they want something quick, portable, and fast, they can make use of Serverless. However, if what they want is something that has to do with data that is needed in real time, then they should look for a different solution. I give this product a rating of 8.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Hussain Gagan

Event-driven workflows have transformed image processing and now reduce load times effortlessly

  • April 12, 2026
  • Review from a verified AWS customer

What is our primary use case?

My primary use case for Serverless is handling asynchronous data processing and event-driven workflows. I typically use it to trigger background tasks like image processing or data transformation whenever a file is uploaded to S3, which keeps our main application responsive.

In my last role, I used Serverless to address an issue where users were uploading high-resolution images that were slowing down our main site. I set up an S3 trigger that automatically invoked a Lambda function the moment a file hit the bucket, and the function resized the image into three different formats and stored them back to a separate bucket, which reduced our page load time by about 40% and significantly lowered our storage cost.

By offloading that processing to the background, we ensured that the main application remained responsive while the images were handled asynchronously, turning a major performance bottleneck into a seamless, automated workflow for our users.

What is most valuable?

The best features Serverless offers beyond image processing include building event-driven APIs and cron-like automations. For instance, I set up scheduled Lambda functions to handle daily database cleanup and report generation. For me, the biggest advantage is the automatic scaling and the pay-per-execution model, allowing us to handle massive traffic spikes without manual intervention.

During high traffic periods, I found that automatic scaling has helped us immensely. We had a major marketing campaign launch last year that drove a sudden 10x spike in traffic to our platform, and because our backend was built on Serverless functions, the infrastructure scaled out instantly to handle the concurrent requests without me having to provision a single extra server or worry about downtime.

Serverless has positively impacted my organization by shifting our focus from infrastructure management to pure product delivery. By offloading the operational overhead to the cloud provider, my team has been able to cut our time to market for new features by nearly 30%.

What needs improvement?

The biggest area for improvement in Serverless is around cold start latency, especially for applications that aren't constantly active. While providers are making strides, it still forces us to choose between cost efficiency and instant responsiveness, and I would love to see more mature, built-in support for pre-warmed instances or predictive scaling to bridge the gap.

Beyond latency, I believe better observability and debugging tools for distributed Serverless architecture are critical. It is often difficult to trace a single request across multiple functions, so having a more unified, native tooling would significantly reduce the time we spend troubleshooting complex event-driven flows.

For how long have I used the solution?

I have been working with Serverless architecture for about a year and a half.

What do I think about the stability of the solution?

Serverless is incredibly stable for us. We have seen significantly higher uptime compared to our previous setup because the platform handles all the underlying patching and scaling automatically.

What do I think about the scalability of the solution?

Scalability of Serverless is honestly one of the biggest wins for us, as it handles traffic spikes automatically without any manual intervention. We do not have to worry about over-provisioning or under-provisioning. Regarding customer support, it has been very responsive; we have found the documentation and resources to be thorough enough that we rarely run into blockers that we cannot solve quickly.

How are customer service and support?

I would rate customer support around 8 out of 10 because it is consistently quick, the documentation is comprehensive, and all customer support is quite responsive, so there is not much of a blocker.

Which solution did I use previously and why did I switch?

Before moving to Serverless, we were running a monolithic application on standard EC2 instances. We decided to switch because scaling was manual and reactive, which led to significant downtime during traffic spikes and high operational overhead for our engineering team.

How was the initial setup?

We did not purchase Serverless through the AWS Marketplace; we manage our infrastructure directly through AWS accounts using Terraform for our IAC, which gives us better control over environment configuration and deployment pipelines.

What was our ROI?

We definitely saw a strong return on investment after moving to Serverless architecture. By reducing our monthly infrastructure spend by about 30%, we eliminated the idle capacity costs we were previously paying for underutilized EC2 instances.

What's my experience with pricing, setup cost, and licensing?

Regarding pricing, setup cost, and licensing, I find the pricing model quite efficient for us, as we only pay for execution time in a pay-per-use model, eliminating the idle costs we saw with traditional servers. While some investment was needed in defining our Terraform modules and CI/CD pipelines, it significantly reduced our long-term licensing overhead compared to managing proprietary on-premise software.

Which other solutions did I evaluate?

Before choosing Serverless, we evaluated other options and looked into containerizing our monolith with Kubernetes on EKS. While Kubernetes offered great portability, we ultimately decided against it because the operational overhead of managing clusters did not solve our core problem of wanting to focus purely on feature development rather than infrastructure maintenance.

What other advice do I have?

My biggest piece of advice for others looking into using Serverless is to prioritize observability from day one because you lose visibility into the underlying infrastructure, so you need to have robust logging and distributed tracing in place immediately, or debugging becomes a nightmare.

One final point about Serverless is that while it is incredible for scaling, I think it is crucial to be mindful of cold starts and vendor locking early on; if you design your architecture to be modular from the start, you keep your options open as the system grows. I would rate this product an 8 out of 10 overall.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Yash Patel

Serverless architecture has transformed how our small team builds and operates data‑driven APIs

  • April 12, 2026
  • Review from a verified AWS customer

What is our primary use case?

Our main use case for Serverless is API back-ends and microservices, building RESTful APIs for our mobile and web applications, data processing, processing large datasets from government sources and transforming them into a usable format, scheduled tasks, running daily and weekly batch jobs for reporting and data synchronization, real-time file processing, processing documentation, documents, images, and other files as they are uploaded, and cron jobs to schedule and empty the database when needed.

We developed a weather forecasting application for a private company using Serverless with Lambda functions to fetch weather data from an external API on a scheduled basis. At every 24 hours, we have this service. We then process and normalize the data and store the result in a DynamoDB database. We serve the data through RESTful API endpoints via API Gateway. The entire pipeline runs serverless from data ingestion to API serving. We deployed over 15 Lambda functions for this application alone, eliminating the need to manage EC2 instances.

We have RESTful APIs to handle mobile and web applications in our e-learning platform. We also have data processing with S3 to trigger document processing workflows, DynamoDB for storing function state and results, CloudWatch for logging and monitoring, and RDS for structured data persistence. We have found that Serverless works extremely well for our use case because it allows our small team to deploy and maintain over 100 functions without significant infrastructure overhead. This is particularly valuable for an organization where we need to balance innovation with budget constraints.

What is most valuable?

Serverless offers many features, but I will specify the top five. Auto-scaling automatically handles traffic spikes without any intervention during peak exam submission times. In our e-learning application, we love this feature as it handles traffic spikes without any intervention during peak exam submission times. Pay-per-use pricing allows us to only pay for actual execution time and resources consumed. Idle functions cost nothing, which is perfect for our variable workload patterns. We can deploy new functions in minutes with version control integration with code deployment and CI/CD pipelines that is very seamless. Support for Python, Node.js, Java, and other languages gives us flexibility in choosing the best tool for each task. We use Python, Node.js, Java, Spring Boot, and for the front end, React and Next.js, so it is very flexible. CloudWatch integration provides immediate visibility into function performance without additional setup. We do not worry about OS patching, security updates, or server maintenance, as AWS handles everything through zero infrastructure management.

Auto-scaling and language support have been very supportive for our team using Serverless. During peak exam submission times, traffic spikes occur, and the auto-scaling helps us handle those traffic spikes without any intervention. Serverless already has multiple language support, so we find it very helpful. We can code in any language, such as Python, Node.js, or Java. We do not have to follow any specific language to use this, so language support and auto-scaling have been very useful for our team.

What needs improvement?

Serverless can be improved in several areas. Cold start times can be problematic for real-time applications, although they are acceptable for most use cases. Execution time limits, such as the 15-minute timeout limit, are restrictive for long-running batch processes. We have had to architect around this constraint. The debugging experience for Lambda functions could be smoother through Lambda Edge and SAM help. The development workflow could be improved in this area. Predicting costs can be challenging while scaling unpredictably, and better cost-forecasting tools would help. While CloudWatch integration is good, we would appreciate more real-time alerts out of the box without additional configuration.

While AWS documentation is comprehensive, it is sometimes scattered. A more consolidated guide for common patterns, authentication workflows, and multi-server orchestration would help. SAM Local is useful but does not perfectly replicate the Lambda environment. Better environment parity would reduce scenarios where work fails locally but works in production, allowing these test cases to be fixed.

For how long have I used the solution?

Our organization has been actively using Serverless with AWS Lambda for over two years.

What do I think about the stability of the solution?

Serverless is not fully stable, but we do not have any major issues with it currently with the current setup.

What do I think about the scalability of the solution?

Serverless scalability is good. We can have an auto-scale option that can grow with any traffic spike. Lambda auto-scaling is seamless and requires zero management. Functions automatically scale from one to hundreds of concurrent executions. There are no bottlenecks, even during sudden traffic spikes. Reserved concurrency ensures critical functions always have capacity. We have never had to manually intervene to handle the load. For context, we had an application that handles over 10,000 concurrent exam submissions during a peak hour. Due to this scaling, which is instantaneous, we set up scaling policies once, and they handle everything automatically.

How are customer service and support?

AWS support for Lambda issues has been outstanding. We get a quick response time, within one to two hours, for critical issues. The engineers understand Serverless deeply, and there is comprehensive documentation for troubleshooting. We have rarely needed to escalate because the documentation is so thorough. We use an AWS Support plan and recommend at least the Business tier for production. It has been worth every penny.

Which solution did I use previously and why did I switch?

Before choosing Serverless, we previously used EC2 instances with manual scaling. We switched because we were paying for 24/7 server capacity, even during off-peak hours. Lambda's pay-per-use model was much more efficient. We had to manage OS updates, security patches, and manual scaling. It was a distraction from feature development. During peak loads, manual scaling could not keep up. Lambda's automatic scaling is infinitely better. Our team could focus on building features instead of infrastructure management. The migration took about two to three months, but we have not looked back.

How was the initial setup?

Our experience with Serverless pricing, setup cost, and licensing is very transparent. You pay for execution time, number of requests, and data transfer. There are no hidden costs or licensing fees. The setup cost is minimal. You need an AWS account set up, but no capital investment is required. Our ROI was positive within six months. We reduced infrastructure costs by 15% to 25%. Development time was reduced by 30% to 40%. The team did not need to grow despite handling five times more applications. This is one of Serverless' biggest advantages: a low startup cost and quick ROI.

What about the implementation team?

I do not have data regarding whether we purchased Serverless through the AWS Marketplace. The senior developer or team manager may have that data. I do not know how we purchased it. I think it is from the official AWS, but I am not sure about it.

What was our ROI?

I do not have fixed data, but I can give approximate data regarding return on investment with Serverless. For direct cost savings, we achieved a 20% reduction in cloud spending compared to an EC2 approach. For development time, new API deployment time was reduced from one day to one to two hours. For team scaling, we maintained the same team size while handling three times more projects. New applications go live two to three weeks faster. Production issues are resolved 35% to 40% faster due to better monitoring. We eliminated 10 hours per week of infrastructure maintenance.

What's my experience with pricing, setup cost, and licensing?

Our experience with Serverless pricing, setup cost, and licensing is very transparent. You pay for execution time, number of requests, and data transfer. There are no hidden costs or licensing fees. The setup cost is minimal. You need an AWS account set up, but no capital investment is required.

Which other solutions did I evaluate?

We evaluated other options before choosing Serverless, such as Kubernetes, which has more control but significantly higher operational complexity. For our use case, it was overkill. Google Cloud's App Engine is similar to Lambda but had a less mature ecosystem at the time. AWS Lambda has better integration with other services we needed. Azure Functions was a viable option, but our organization was already invested in the AWS ecosystem. We considered continuing with EC2, but it did not address our scaling and cost concerns. Lambda was the clear winner for our requirements.

What other advice do I have?

We were having an issue with the auto-scaling when building it with Serverless. Then we came to know that it has a feature of auto-scaling. After we set that up, we do not have any major issues for now.

Monitoring is crucial for production systems in Serverless. For custom metrics, creating custom metrics requires additional code. Built-in metrics for function-level logic would be valuable. We want smarter alerts that understand our application context, not just threshold-based alarms, and better tools for analyzing performance over weeks or months to identify optimization opportunities.

I rate AWS Lambda a score of 8 out of 10. It receives this rating because it is not a 9 or 10 because while Lambda is excellent and has transformed how we build applications, the cold start issue, execution time limitations, and debugging complexity prevent it from being perfect. However, these are minor concerns given the massive benefits. If AWS addresses the debugging and monitoring improvements I mentioned, this would easily be a 9.

I would definitely recommend using Serverless. Organizations can directly save on costs with cost savings of about 20% to 25%. Development time can also be reduced. Team scaling means current teams can handle more projects with the same team members. Live production issues can be fixed faster.

Final thoughts about Serverless are that it is very future-proof. As we scale, Serverless continues to work without major re-architecture. This gives us confidence for growth. Serverless is mature and AWS Lambda is not experimental. We trust it for government applications that need high reliability. Cost optimization is ongoing, and like any cloud service, you need to continuously optimize. We review Lambda metrics quarterly and adjust concurrency. Lambda's power comes from its integration with the broader AWS ecosystem, which is where its true value lies. If you are evaluating Serverless, proceed with it. The learning curve is worth the operational and financial benefits.


    Hallie Greenfelder

Serverless functions have transformed how we deploy APIs quickly and pay only for actual usage

  • April 12, 2026
  • Review provided by PeerSpot

What is our primary use case?

My main use case for Serverless is to deploy functions which we can scale as our user base grows. I am currently using Vercel in my company where I deploy our API functions to these specific Vercel services, so we can scale as our user base grows. I deploy these API endpoints and all.

What is most valuable?

In my experience, the best features Serverless offers are that for many of the serverless services, you don't need to pay upfront. You can pay as your usage grows. As your user base grows for the particular function or your application, you just pay whatever you use instead of paying upfront like other VPS or VPC services.

The flexibility of Serverless has helped us very much. We can freely do POCs, Proof of Concepts, and we don't need to worry about deploying. We can just deploy it and test it before going live. As it is pay-as-you-go, we don't need to first set up a server instance. We can just get up and running with this serverless function.

Serverless has positively impacted my organization by helping us deploy our application quickly to the web and the internet. We don't need to first set up the infrastructure. We can quickly set up a serverless function and deploy our app without paying an upfront amount.

I can share specific outcomes and metrics I have noticed since using Serverless. Previously, when we were deploying it on VPS, our whole day was spent on setting up a VPS and setting up all the CI/CD pipelines. With Serverless, it is instant. In just 10 to 15 minutes, you are up and running.

What needs improvement?

I don't know how Serverless can be improved. I am not thinking about any such instance of improving Serverless.

I would say in the debugging, we could maybe improve or in monitoring. In the monitoring aspect, we can improve. It would be helpful to get holistic information about your Serverless app that you have deployed. I cannot think of any specific instance at this moment to add more about the needed improvements, especially around monitoring.

For how long have I used the solution?

I have been using Serverless for the past one year.

What do I think about the stability of the solution?

In my experience, Serverless is mostly stable.

What do I think about the scalability of the solution?

Serverless is quite scalable. As your user base grows, your serverless functions are incredibly scalable, and they can adapt quickly. They can spin up instances quickly and as fast as possible, so they are quite scalable.

How are customer service and support?

For Vercel and Cloudflare, customer support is good.

Which solution did I use previously and why did I switch?

I did not use a different solution. From the start, I was using Serverless only.

How was the initial setup?

My experience with pricing, setup cost, and licensing was good. I did not have any issues with that. It was acceptable with no issues.

What was our ROI?

I have seen a return on investment. Previously, we needed one full DevOps person to handle all of that, but now with Serverless, our developers can easily and quickly get the application up and running. With Serverless, we needed fewer employees and also saved time.

Which other solutions did I evaluate?

From the start I was using mostly Serverless, so I did not have to evaluate much. I know about Serverless and its benefits and drawbacks.

What other advice do I have?

For POCs and for setting up your application quickly, you should definitely consider Serverless. However, if you have an application which you know from the start will be very popular, then you should consider a VPS. My overall review rating for Serverless is 8 out of 10.


    Tarikul Islam

Automation has simplified API deployment and now reduces time, cost, and team size

  • April 11, 2026
  • Review from a verified AWS customer

What is our primary use case?

The main use case for Serverless is to enable seamless serverless operations. I use Serverless for building an API that serves native IoT devices, which serves as our use case where we use Serverless for seven days. The API I built for the project includes login and registration functionalities, and it automatically changes the user experience accordingly.

What is most valuable?

Without managing a server, we can utilize Serverless in various aspects of our work. Without managing a server, we can automatically deploy and manage AWS Lambda functions, allowing us to complete everything without job-related hassles.

Serverless stands out for easy deployment without any server hassle, and if we need scalability or efficiency, the Serverless framework is mostly cost-efficient because we integrated a Lambda function that charts user request steps, which is why it is cost-efficient. We do not need any high-profile developer for maintaining a server, which is the good thing about Serverless.

Serverless positively impacts my organization by saving time since we do not deal with deployment hassles, and Serverless costs less than other server maintenance options. The positive impact of Serverless is its ability to reduce the number of people needed for project deployment. As a software engineer working on DevOps for project deployment, I find that without Serverless, every project needs multiple workers, but I can handle both development and deployment easily, which reduces hassles for software.

What needs improvement?

I see that the local development setup in Serverless is more complex, so if you provide examples or automation that we can test and deploy locally on a local machine, then automatically shifting all methods or functions into production would significantly improve efficiency.

For how long have I used the solution?

I am using Serverless for about one year.

What do I think about the stability of the solution?

Serverless is stable in my experience.

How are customer service and support?

Serverless has customer support, which I have found helpful.

Which solution did I use previously and why did I switch?

Before Serverless, I used manual deployment methods such as Docker to create container images and deploy them on a VPS server or AWS EC2, but with Serverless, we no longer deal with that hassle, and this led me to choose Serverless.

What was our ROI?

I have seen a return on investment with Serverless. As I mentioned, it saves money, time, and requires fewer people for a project because one person can handle everything, deploying using a single command, with testing and running all managed seamlessly without needing multiple people for various purposes. When a company chooses Serverless, I consider it a great investment.

What other advice do I have?

I did not face any challenges while using Serverless for my login and registration APIs, as we integrated storing user credentials and user information in the AWS relational database, so every coding infrastructure we are deploying works smoothly.

My advice for developers considering using Serverless is that if they face any hassle with deployment, they can easily choose Serverless for automation, coding, and deployment, as well as local setup and project deployment in any server automatically.

Serverless is a great tool for every software engineer, and if any software engineer has not used this tool, they are lacking knowledge and a great opportunity. I tell every software engineer that if they have not used Serverless, it is important for every developer at some point to experience it. I give this review a rating of 9.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Hamza Sharif

Serverless workflows have improved uptime and now support continuous feature delivery

  • April 09, 2026
  • Review from a verified AWS customer

What is our primary use case?

In my previous job and in my current job, I work as a cloud engineer, where I have been working with some clients who have provisioned Serverless architecture for their business, and I provide services to those customers as a cloud engineer.

I can give you a quick specific example of a project where I used Serverless: in my previous company, I worked on a fintech project where the services ran in Fargate, a Serverless service of AWS, deploying a microservices architecture within this Serverless framework. In my current job, I also provide support for a customer whose entire architecture is deployed in Serverless on AWS Cloud, which includes API Gateway, Lambda functions, DocumentDB, and S3 buckets; everything within this architecture is Serverless, and I provide maintenance and daily support for this project in my current job as well.

I mainly worked on these two projects with Serverless, but I know there are other Serverless services in AWS that I have not worked with in a production environment. Thus, I can say these two are the main projects I have been involved in with Serverless architecture.

What is most valuable?

The best feature that Serverless offers is that I do not have to manage any servers because the service providers, like AWS or other cloud providers, take full care of the servers behind the scenes, which means I do not have to manage maintenance, security, scalability, or anything about those servers. I focus my attention on application development rather than spending time on servers.

Serverless has helped me and my team by making our workflow easier and freeing up time for other tasks. If I focus on previous projects, particularly the fintech project, which operates like a Revolut application and is based in Haiti under the name MonCash, I deployed microservices in Fargate that are highly scalable. The application supports features like adding money, sending money, transfers, and bill payments, and I needed to avoid spending time troubleshooting infrastructure because everything was Serverless, making it very easy to manage, highly durable, and secure.

In the previous project, monitoring was done solely on AWS CloudWatch, despite not having access to servers or SSH. Still, I had monitoring capabilities for our services. For example, if a service reached 90% capacity, I could set auto-scaling limits, ensuring costs remained manageable. Integration was handled through AWS Cloud Map, managing the networking of new IPs for our microservices, which is also a Serverless service.

Serverless has positively impacted my organization, particularly through its scalability. Developers can deploy at any time thanks to blue-green deployment available in this architecture, allowing for bug fixes or new features to be pushed into production without any downtime, which has helped not only my organization but also the fintech application MonCash, which has enjoyed uninterrupted service, meeting SLAs consistently.

I can share specific metrics indicating Serverless's positive impact: I achieved 100% uptime, an impressive feat compared to traditional servers that often experience downtime during peak usage. With Serverless, I had 100% uptime SLA, which was excellent for my portfolio and essential for end users.

What needs improvement?

There can be improvements in the AWS architecture of Serverless, particularly regarding features like blue-green deployment, where automation could simplify tasks. If I had easier options for these deployments, such as assigning specific traffic percentages to various versions, it would enhance Serverless architecture usability for both professionals and beginners.

Transitioning from servers to Serverless results in a price increase due to the additional maintenance and patches AWS provides, but if costs could be reduced, more customers would consider moving to Serverless architecture.

For how long have I used the solution?

I have been using Serverless architecture for the last four years.

What do I think about the stability of the solution?

Serverless is very stable and highly scalable; I set limits for invocations, RAM, and CPU usage on Lambda functions, and AWS ensures stability and availability. With five years of experience using Serverless services from AWS, I have encountered no outages or issues.

How are customer service and support?

My experience with AWS support regarding Serverless is mixed; while I appreciate the interaction, I lack deep visibility into the monitoring and logging of Serverless components. When issues arise, I rely on AWS for detailed insights, but the lack of direct access can be limiting.

Which solution did I use previously and why did I switch?

I migrated from using Docker containers on EC2 instances to Serverless due to numerous challenges in DevOps, including complex monitoring setups and the extensive automation needed to scale infrastructure. Serverless simplified my architecture, making it highly available and scalable without managing servers.

How was the initial setup?

Serverless is not available on the AWS Marketplace; it consists of a collection of services already available on the AWS console, allowing me to use any service I need like Lambda for compute, DocumentDB for databases, S3 for file storage, and API Gateway for serverless APIs. There is no single service to purchase, and setup is straightforward, with no licensing required—however, costs remain higher than desired to attract more customers.

What was our ROI?

I have seen a return on investment with Serverless, as moving from servers means requiring fewer cloud engineers and DevOps staff for maintenance, patches, and infrastructure management, resulting in reduced time and effort.

What other advice do I have?

I would rate Serverless an 8 out of 10.

I choose an 8 out of 10 because of the pricing, which should be reduced, even though a higher price makes sense due to the services provided, but AWS pricing is significantly higher than traditional servers. Additionally, access to Serverless offerings must be more accessible for all users to become the first choice for customers.

I advise others to consider Serverless as their first option, as it saves effort and money despite the higher costs, but the reduction in maintenance and deployment costs from traditional servers is significant. My overall review rating for Serverless is 8 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    HarshalJethwa

Serverless workflows have reduced idle costs and now run event-driven tasks efficiently

  • April 07, 2026
  • Review from a verified AWS customer

What is our primary use case?

My main use case for Serverless is hosting applications and running code.

I can provide a specific example of how I'm using Serverless for stream applications or running code: I am running applications without servers, executing ad hoc tasks, Lambda tasks, or function tasks.

I have additional context about my main use case with Serverless. We did not want to host servers and pay for idle servers just to run code and ad hoc tasks, so we switched to Serverless. We now only pay for the amount of time we are running applications or the amount of time we are using the application.

How has it helped my organization?

Serverless has positively impacted my organization, and we are seeing a positive response in terms of pricing and scalability.

What is most valuable?

Serverless offers valuable features including ad hoc task execution, event-based triggers, integration with other features, other functions, and other applications.

The integration with other features and applications has particularly helped me. When something arrives in my S3 bucket or any other source, it triggers an event and runs Serverless applications to execute tasks.

What needs improvement?

Serverless can be improved with more stability, more scalability, and more integration with other applications.

There are improvements needed around triggers and event-based functionality. Sometimes we see old results instead of new results when events trigger. This area requires improvement.

I rate Serverless an eight because it can be improved in stability. Sometimes we see older results, and sometimes it doesn't trigger based on the event. Additionally, sometimes we get charged more money than we actually use, so these areas require improvement.

For how long have I used the solution?

I have been using Serverless for two to three years.

What do I think about the stability of the solution?

Serverless is stable, but it can be improved.

What do I think about the scalability of the solution?

Serverless can scale on demand.

How are customer service and support?

Serverless customer support is good.

Which solution did I use previously and why did I switch?

We have not used any other solution before this.

How was the initial setup?

My experience with pricing, setup cost, and licensing demonstrates that pricing is good because we only get charged for the amount of time we use and the amount of time we trigger events. Setup cost is minimal because it is easy to use. It requires only some code, which is why it is easy to set up.

What was our ROI?

I have seen a return on investment. Money and time are saved, and it is deployed in a public cloud on AWS.

Which other solutions did I evaluate?

We have not evaluated any other option before choosing Serverless.

What other advice do I have?

My advice to others looking into using Serverless is that you can use it if you want to save money, if you don't want to manage servers, if you only want to be charged for the amount of time you use, and if you want to run code and ad hoc tasks. Serverless offers great scalability. I rate this product an eight.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Akbar Abdul Majeed

Serverless architecture has accelerated full stack delivery and saves significant development time

  • April 07, 2026
  • Review from a verified AWS customer

What is our primary use case?

My main use case for Serverless is developing full stack applications and APIs.

What is most valuable?

The best features Serverless offers is the ease of going to market. It is easy to simply go and deploy your code. You just focus on the functionality while the infrastructure is already set up there, so I do not have to spend hours setting up the infrastructure.

Serverless is easy to start with, especially for features like minimum viable products. If I want to develop a full set of applications and go to market immediately, then I prefer Serverless. Also, if you want to scale up, then Serverless is the best way. It is scalable and more secure, and it is on-demand, so it is easy to reduce or increase the load based on our needs. It is automated and very cost-effective. We are not billed per second like with provisioned services. Serverless offers a great pay-as-you-go model that is really excellent. It also has very good integration with all services from front-end to back-end, following a microservices concept. I love this concept and the supporting features including X-ray to find any issues in terms of failures, or CloudWatch to gather logs. It is an amazing set of components and microservices working together to provide solutions to single problems.

The most important feature is time-saving. When we have an idea and want to test it, we need to go to market quickly. Developing and deploying the MVP to check the idea is really a time-saving approach that has impacted our organization.

Almost 60% of time was saved when we considered Serverless. Because we always had to wait for server provisioning and other provisions if we wanted to do something else or pursue other projects using non-serverless methods. But in Serverless, the infrastructure is already set up, so we just need to go and deploy and start using it. We almost saved 60% of time. Cost-wise, we also saved a lot of money by not buying provisions and not paying for idle time. In Serverless, there is no need to pay for idle time. That is the core advantage of using Serverless.

What needs improvement?

Serverless can be improved with more usage videos. I found a lot of online tutorials using Serverless, but it could have more use cases with more detailed videos. For example, videos on DynamoDB single-table design and how to develop efficiently would be helpful. Additionally, detailed content on how to improve Lambda debugging and comprehensive documentation would be helpful for developers.

For how long have I used the solution?

I have been using Serverless for the last four to five years.

What other advice do I have?

I can provide details of a recent project called Project Creative Gifts, which I developed fully with AWS Serverless technology. It is an online gift e-commerce store developed using Angular as the front-end and Node, NestJS as the back-end. The complete solution is deployed in Serverless on AWS. I used various Serverless technologies and tools to deploy this application. For the front-end, I used S3 bucket web hosting and CloudFront as a CDN. For the back-end deployment, I used API Gateway, Lambda, and DynamoDB. For authentication purposes, I used Cognito to authenticate the users.

It is an e-commerce online store with a lot of access points to store and retrieve data. I considered various options to save money and keep a single table design. I conducted a lot of research and created multiple access points to securely store and retrieve data in a more effective and cost-effective manner while maintaining performance. This presented a challenge, but I finally managed to solve it by placing the design appropriately.

So far, I am satisfied with Serverless. Everything is integrated and everything is set up perfectly. I would rate this review an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    ArunKumar30

Serverless workflows have accelerated secure payment deployments and simplify cloud debugging

  • April 02, 2026
  • Review from a verified AWS customer

What is our primary use case?

My main use case for Serverless is to deploy Lambda functions from AWS. A specific example of how I use Serverless with Lambda functions is that we deploy Lambda functions for any transfer-related and wire-related things because we are a fintech company, and we use Serverless framework to deploy Lambda, API Gateway, and S3 buckets.

What is most valuable?

Currently, I do not see any issues regarding our main use case with Serverless; we have written this framework in the YAML language, and everything is going smoothly, so we are enhancing the scripts.

Serverless offers many available plugins that support the workflow. Serverless impacts my organization positively in many ways by enabling us to easily debug issues when any pipelines break; we can get errors, debug them, and address issues. It can support many ways using its unique plugins that we cannot find in other tools, basically working end-to-end for our Serverless projects.

A specific outcome is that Serverless improves the release speed and deployment speed significantly compared to earlier when we used to deploy using Lambda SAM, reducing deployment time and becoming less error-prone, making it very useful.

What needs improvement?

Serverless can be improved by adding more plugins, as they help to support many integrations and can facilitate integration with other tools, such as monitoring tools like Grafana.

User experience with Serverless could be improved, particularly the UI, which can be a bit tricky; enhancing that UI experience would be very useful for us.

I do not see any needed improvements for Serverless beyond what I mentioned, specifically concerning plugins; everything else seems fine.

For how long have I used the solution?

I have been using Serverless for around four years.

What do I think about the stability of the solution?

Serverless is stable and very responsive; it offers many debugging plugins, so overall, it is stable and good.

What do I think about the scalability of the solution?

We have been using this tool for many years, so I think it is very useful for us and also scalable.

How are customer service and support?

The customer support experience has been good; we tried to reach out for some issues and received quick responses, so overall, it is good.

Which solution did I use previously and why did I switch?

Serverless is the first tool we are using and are still using, and I have not used any different solutions.

What was our ROI?

We have seen a return on investment, particularly regarding optimal cost optimization, and we need to monitor aspects such as yearly licensing costs. We have been using this framework for a long time but now feel the cost is expensive, so we need to improve in this area.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing is that I recently feel the licensing is a bit expensive; we need to renew the license, but we are still renewing it. In the future, a lower licensing cost would be very beneficial for us.

Which other solutions did I evaluate?

I did not evaluate any other options before choosing Serverless.

What other advice do I have?

I find plugins such as VPC plugins most valuable or that my team relies on the most, and for security, we use Lambda's code authentication plugins, such as code sign plugins.

I advise others to use Serverless due to the many supported plugins for cloud infrastructures such as AWS and various integrations, as well as its beneficial debugging capabilities; if you have issues, you can clearly see the debugging logs on the console. The deployment time is very quick, taking hardly two to five minutes for some Lambda functions, and overall, I strongly recommend it to others.

I chose a rating of nine instead of a ten or something lower because some integrations need to be hardcoded manually, and there are no supported plugins for those integrations, such as monitoring tools like Grafana, requiring changes at the code level, indicating that some plugins are still missing.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)