We use the product for IT asset management.
HaloITSM
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HaloITSM: Easy to Use, Modern Interface, and Powerful Tools in One Affordable Package
What do you like best about the product?
HaloITSM is extremely easy to use thanks to its clean, modern interface and simple drag-and-drop workflow builders. It gives you all the powerful tools you need in one affordable package, without the technical headaches or hidden costs of other platforms.
What do you dislike about the product?
The platform has a steep learning curve because its deep customization requires a lot of manual configuration and "trial and error." Additionally, creating advanced custom reports often requires SQL knowledge, which can be difficult for non-technical users to manage.
What problems is the product solving and how is that benefiting you?
HaloITSM eliminates operational silos by consolidating fragmented tools into one unified, ITIL-aligned platform. This benefits you by automating repetitive tasks, which cuts ticket volume and significantly speeds up resolution times.
All-in-One, Easy-to-Use Platform—Though Ticket Writing Can Feel Long-Winded
What do you like best about the product?
It can be great at combining everything you may need such as a knowledge guide, the reporting, the ease of use and very quick to get to know the system
What do you dislike about the product?
It can sometimes feel very long winded when writing a ticket up and then keeps opening new tabs
What problems is the product solving and how is that benefiting you?
It's helping the ticket management and very easy to integrate use of teams chat to be able to contact the user in need of support
Highly Collaborative Halo Developers and Flexible Core Customization
What do you like best about the product?
We’re able to work directly with the Halo developers to adjust how their core code works. They’re also very easy to collaborate with when we need additional global options.
What do you dislike about the product?
They’re still a relatively young company, so we don’t have many customers who have used them long enough to work through all the kinks or fully identify the opportunities.
What problems is the product solving and how is that benefiting you?
The cost is relatively low for the capabilities you get, such as CMDB, project management, and time tracking.
Easy Setup and Seamless Platform Integrations
What do you like best about the product?
integration with other platforms, eazy to config
What do you dislike about the product?
i would like more integrations, better knowledge base, easiest report generation
What problems is the product solving and how is that benefiting you?
incident management , project management
Efficient Ticketing System with Great AI Features
What do you like best about the product?
I like that HaloITSM was simple to set up and easy to use. It effectively logs all tickets from our employees regarding IT break/fix issues. Its AI capabilities are also a plus, helping us create documentation for common problems and figure out trending data, which enhances our workflow efficiency.
What do you dislike about the product?
I don't like that the resolution state going from pending to resolution requires some extra steps. I wish some items were more customizable in the program, especially how the ticket goes from cradle to grave.
What problems is the product solving and how is that benefiting you?
I use HaloITSM for our ticketing system to log all IT break/fix tickets from employees. It is simple to set up, easy to use, and helps create documentation for common problems. The AI helps us figure out trending data.
A User-Friendly Powerhouse
What do you like best about the product?
HaloITSM manages to be both powerful and incredibly easy to use. It's a fantastic combination, especially compared to clunky ITSM tools of the past. Both technicians and end-users can navigate it with ease, saving everyone time and frustration.
The extensive customization options are what truly make HaloITSM shine. We were able to tailor it perfectly to our existing workflows, eliminating the need to adapt to a rigid system. This flexibility is a game-changer for efficiency.
The clean, modern interface is a breath of fresh air. It's a stark contrast to outdated ITSM platforms that felt like relics from a bygone era. This modern design not only looks great but also contributes significantly to the overall user experience.
The extensive customization options are what truly make HaloITSM shine. We were able to tailor it perfectly to our existing workflows, eliminating the need to adapt to a rigid system. This flexibility is a game-changer for efficiency.
The clean, modern interface is a breath of fresh air. It's a stark contrast to outdated ITSM platforms that felt like relics from a bygone era. This modern design not only looks great but also contributes significantly to the overall user experience.
What do you dislike about the product?
HaloITSM shines in so many areas, but one minor limitation to consider is the level of UI customization. While it offers a good degree of flexibility to adapt workflows, some users might crave more granular control over the interface itself.
What problems is the product solving and how is that benefiting you?
Our old ITSM platform was clunky and confusing, leading to frustration for both technicians and end-users. HaloITSM's intuitive interface makes it easy for everyone to navigate, saving us time and reducing errors. Technicians can now focus on resolving issues instead of wrestling with the system itself.
An affordable and scalable solution that provides an excellent UI and many out-of-the-box integration capabilities
What is our primary use case?
What is most valuable?
The product’s UI is very good. The tool’s performance is very good. The overall performance of the tool and the navigation is fast. It is very responsive. It has a lot of out-of-the-box integration capabilities with some of the common tools that we want to integrate. If something is not available out of the box, creating or configuring a new integration on HaloITSM is easier compared to other tools.
What needs improvement?
The product does not have its own orchestration engine. If someone is looking for orchestration, they must look for an external tool.
For how long have I used the solution?
The solution is very new for us. We recently evaluated the tool and are learning to deploy it on the platform.
What do I think about the stability of the solution?
As of now, the tool is stable. I rate the stability an eight out of ten.
What do I think about the scalability of the solution?
The tool is scalable. I rate the scalability a nine out of ten.
How are customer service and support?
The solution provides round-the-clock support for customers from different regions.
How was the initial setup?
The implementation and configuration is very easy. We did not have any issues with the responses provided by the deployment and implementation team on the queries or concerns that we raised. Their response is very good. The initial setup is easy. The solution is deployed on the cloud.
What about the implementation team?
The time taken for deployment is anywhere between one to four months.
What's my experience with pricing, setup cost, and licensing?
The product’s pricing is competitive and less complicated. There is only one license cost, which includes all the components. There's no additional cost component for separate modules. It makes it easier for us to factor in when we are proposing this tool to the customers. I rate the pricing a five out of ten.
What other advice do I have?
People wanting to use the solution should use the trial. The trial is very quick. It comes with all the functionalities which are available out of the box for the customer. So they'll be able to understand whether it meets their requirement and evaluate whether to use the tool or not. Overall, I rate the solution a nine out of ten.
Beat them all!
What do you like best about the product?
I've tried many ITSM solutions before. Most were expensive, clunky, ugly and annoying to use. HaloITSM is the exact opposite. Looks sleek, it's fast, and it's constantly evolving.
The technical support is excellent, and the developers listen to suggestions and implement them.
The technical support is excellent, and the developers listen to suggestions and implement them.
What do you dislike about the product?
Some settings are a bit hard to find, but I think that comes down to how much can be customised, so I would say that sometime HaloITSM is too good for...its own good!
What problems is the product solving and how is that benefiting you?
We use it to track incidents, change requests, knowledge base articles and assets. It allows us to communicate with customers effectively. As it's responsive and fast, the users don't waste time or get frustrated.
Excellent ITSM Plarform
What do you like best about the product?
Ticket logging processes can be customised to make it more efficient without sacrificing ticket quality
What do you dislike about the product?
Unable to easily create customized dashboards
What problems is the product solving and how is that benefiting you?
Reduced ticket volume
Best solution with extremely quick time to value and outstanding ROI due to automatization.
What do you like best about the product?
Ease of implementation and completness of features, extrem value compared to what is out there.
What do you dislike about the product?
Not much, looking forward to more recongnition as this solution is gaining traction.
What problems is the product solving and how is that benefiting you?
Ther possibily to have an affordable helpdesk and ticking solution without the needs of programmers. Time to value is very fast, and learning curve quite easy master.
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