My main use case for SendGrid is working on email notifications and push notifications, with most usage being emails through SendGrid.
A specific example of how I use SendGrid in my workflow is that I have approximately two to five year reports annually, weekly, or monthly, transferred via email to the client. The client reviews the email, which looks like a ledger and other accepted reports, sent through SendGrid.
Through a cron job, we are sending emails step-by-step to the client. First, we select the email scheduler, then the email is sent to the client by scheduling jobs.
Twilio SendGrid Email
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Reliable email tracking has improved notification workflows but documentation and integration options still need refinement
What is our primary use case?
What is most valuable?
The best feature in SendGrid is that it shows if the email is delivered or readable; its status is a big feature of SendGrid.
The tracking status helps me in my day-to-day work.
SendGrid has positively impacted my organization because it is best for email purposes. All of the projects include SendGrid, and the company uses it because SendGrid is the most reliable resource and provides the services.
What needs improvement?
I think SendGrid is providing much better services and could also provide webhooks for the developer to retrieve data from it, as webhooks are needed and important for us.
The documentation is not fine, so I believe the documentation needs to be improved.
For how long have I used the solution?
I have been working in my current field for approximately eight years.
What do I think about the stability of the solution?
SendGrid is stable.
How are customer service and support?
The customer support for SendGrid is better.
Which solution did I use previously and why did I switch?
Before choosing SendGrid, I evaluated other options, including Twilio, which is the best alternative to SendGrid.
How was the initial setup?
My experience with pricing, setup cost, and licensing for SendGrid is that it is easy to purchase the accounts.
What was our ROI?
There is both price reduction and time savings. It is easy to implement, and the developer saves much more time on implementation as it also has a cheaper rate, which is a big thing that the requirement is better for us.
Which other solutions did I evaluate?
We are not switching; we are currently working through SendGrid, as it is actually the best solution for our organization.
What other advice do I have?
SendGrid is a most powerful third-party tool to use for email sending, and it improves the delivery rates compared to other services.
I would advise others looking into using SendGrid that it is the most reliable resource and provides the best services through email, with no emails bouncing except for some due to a lack of an email address, it being invalid, or the network not being fine; SendGrid is the best solution.
Saves server load by sending bulk email notifications efficiently
What is our primary use case?
My main use case for SendGrid is to inform users about what is happening with their profile or if they are booking something new, slots, or some new information. Basically, I'm using it to inform the team and users about what is happening on the website and what they are interacting with.
I use SendGrid for email notifications. For the team, my main use case for SendGrid is to send reports through automation of SendGrid.
What is most valuable?
The best feature SendGrid offers is the ability to send multiple emails at the same time.
The ability to send multiple emails at the same time helps my workflow and organization because I do not have to run a loop every time. Once I set all the emails in a comma separator, I can send them to multiple users without creating too much load on my server.
SendGrid has positively impacted my organization by solving the notification problem. By using SendGrid, I can easily send notifications to users, and it is simple to use in my Node.js project.
SendGrid has helped with notifications because when I send an email, the user knows who is sending it and they can revert back to our CRM team. That is positive for our business and organization.
What needs improvement?
SendGrid fulfills all my cases for what I require to send to the user's emails, so I don't think there is anything for improvement.
For now, the features are enough, and there are no needed improvements at this time.
For how long have I used the solution?
I have been using SendGrid for the last three years.
What do I think about the stability of the solution?
SendGrid is stable for my needs.
What do I think about the scalability of the solution?
SendGrid's scalability is good.
How are customer service and support?
The customer support for SendGrid is good. I did not face any issue contacting customer support.
Which solution did I use previously and why did I switch?
Before SendGrid, I also used Postmark. This is not a switch. This is basically two different projects, and we are using two different email providers.
What about the implementation team?
For my private cloud setup, I'm using SendGrid directly from the JSON that SendGrid provided. I implemented the JSON format into our code and then used that.
What was our ROI?
I cannot tell if I have seen a return on investment with SendGrid.
What's my experience with pricing, setup cost, and licensing?
As a developer, I did not directly manage the pricing for SendGrid. My senior team discusses all these things and provides me the API to use.
Which other solutions did I evaluate?
Before choosing SendGrid, I evaluated Postmark as an option as well, which is also good.
What other advice do I have?
SendGrid is recommendable. I would rate this product a 9.
Creating branded notification templates has saved significant development time
What is our primary use case?
My main use case for SendGrid is to send notifications to customers in my web app as a web developer. I have used SendGrid to send reset password links, invitation emails, and notifications regarding software events, such as when a person joins, leaves, or when anything happens to a specific account that requires customer notification.
Recently, I have been working with a support agent bot for a client where I need to notify staff members whenever a new support message arrives in the web-based support platform. When a customer reaches out and requests human intervention, I generate an email and send it to all available staff members who can address that conversation. SendGrid is used to send all these notifications.
My main use case for SendGrid also includes using webhooks for emails to enable two-way conversations. If I receive anything over email, I wanted to send back a response. I used webhooks from Gmail and Microsoft in that scenario and also utilized SendGrid along with it.
What is most valuable?
The best features SendGrid offers is the template customization, which really helps in creating templates according to client demand and their UI/UX experience. It is very convenient to create a quick template and use that inside the code.
Template customization in SendGrid has helped me significantly in my projects. Every client comes with their own idea, branding color, and logos. Creating these templates at code level is not very easy and is a painful strategy. Instead of creating all these templates and following all the client's instructions and branding requirements, I go to SendGrid and create that template.
SendGrid has positively impacted my organization by helping in use cases where, since SendGrid is a product of Twilio, it is very convenient to use other products from the same organization, which helps me stay in the same workspace instead of going to another platform. When I needed to reach the support team, SendGrid being a popular product helped me a lot.
Regarding specific outcomes or metrics that show how SendGrid has helped my organization, I have saved a lot of time. Although I do not specifically use SendGrid for campaign purposes, I use it primarily for notifications. The main time I have saved is through the template feature. Using dynamic templates and different template types inside SendGrid saves a lot of time because I do not have to spend time generating those templates in my code.
What needs improvement?
The issue I have encountered recently is regarding my account. I forgot my password, and when I tried to log in, it indicated that a reset link was sent to my email, but I did not receive it. I also tried to reach out to SendGrid but unfortunately did not hear back properly. Due to this, I have not been able to use my account for around four to six months because I cannot receive the reset link and my account always requires me to verify my email.
Besides the account recovery issue, everything else in SendGrid is pretty good. In terms of email sending notifications, the integration features are awesome because they allow integration using SMTP and using secret keys as well. Both methods help me a lot. SendGrid is doing great in the integration section.
For how long have I used the solution?
I have been using SendGrid for about two to three years.
What other advice do I have?
I advise others looking into using SendGrid to use it according to their needs and also suggest that if they are going with multiple templates, SendGrid provides dynamic templates in their product, which should be utilized instead of writing custom templates inside code. I would rate SendGrid an eight out of ten.
Great system, and simple to set up and operate.
What do you like best about the product?
It greatly increases my email deliverability rates.
What do you dislike about the product?
it may be too automated. At times I don't even realize it's there.
What problems is the product solving and how is that benefiting you?
It allows me to send a high amount of personalized, pinpointed marketing emails and I don't have to worry about deliverability.
Its easy to use, integration is simple with API KEY, You can also use email builder
What do you like best about the product?
easy of implementation, you can send developer code from the system
What do you dislike about the product?
reporting is not that clear, you cannot always track spams easily
What problems is the product solving and how is that benefiting you?
using SendGrid integrate with marketing automation system
Easy Implementation and Competitive Pricing
What do you like best about the product?
There is lots of functionality and documentation. Being backed by a large company like Twilio also offers perks of other product features.
What do you dislike about the product?
Twilio is too large and can't devote dedicated resources to solving problems, answering questions etc. We have had a very difficult type feeling supported.
What problems is the product solving and how is that benefiting you?
It allows us to trigger automated emails to users based on different actions and events taking place in our application
Stupidest support ever
What do you like best about the product?
I've been using Sendgrid for 10 years. It was easy to set up and "just worked".
What do you dislike about the product?
2 months ago my account was flagged because supposedly the API keys were leaked. I rotated the API keys and after a couple of days I got access to the account back.
On a Saturday the account was flagged again. The "proof" they sent me was an email that has been sent thousands of times. They told me to do a root cause analysis. This included inane questions like when I noticed the "intrusion". 3 days of different people speaking only in text blocks followed. The last person told me that I was a "repeat offender" and wouldn't get my account back.
I'm just grateful that this happened before I had to set up a payment because the free plan had almost ended.
On a Saturday the account was flagged again. The "proof" they sent me was an email that has been sent thousands of times. They told me to do a root cause analysis. This included inane questions like when I noticed the "intrusion". 3 days of different people speaking only in text blocks followed. The last person told me that I was a "repeat offender" and wouldn't get my account back.
I'm just grateful that this happened before I had to set up a payment because the free plan had almost ended.
What problems is the product solving and how is that benefiting you?
I used SendGrid to sent emails from a desktop application informing the user when certain tasks in the app were finished. I also used SendGrid in a form on my website to create tickets in the ticket system.
Very disappointing experience
I subscribed to the service via AWS Marketplace, but I couldn’t access my account at all. The login system kept asking for a password that I was never given, and even after reaching out to support, there was no clear guidance or resolution.
The support team responded extremely slowly, and despite the urgency of the issue — which directly impacted my ability to send emails — there was no proper follow-up or explanation on how or when they would resolve the problem.
Very disappointing experience. I expected much better support, especially for a paid service.
Do NOT use this service
What do you like best about the product?
The API itself works fine. The UI is relatively easy to navigate. It does everything you'd need an email API to do. As long as you don't mind constantly being suspended for false flags and getting support at least 3 business days later every time.
What do you dislike about the product?
There is zero support when the system automatically flags you for "unusual" activity. We have a 99% reputation according to SendGrid with 0 spam reports and 0 unsubscribes. Our app traffic tends to surge on one day each week according which causes our emails to surge on that day as well. We have been with SendGrid for about 3 months and have now been suspended 4 times and each time they say it was a false suspension. But there is no response for DAYS each time.
What problems is the product solving and how is that benefiting you?
Outsourcing our SMTP infrastructure. Giving insights into our email traffic to our support staff.
Great way to send email from other platforms
What do you like best about the product?
In a few steps i created an account and get the API key. It works great also in the free version.
What do you dislike about the product?
At the moment there is nothing I dislike.
What problems is the product solving and how is that benefiting you?
I needed an integration to send email from a Bot in BotPress.
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