Twilio SendGrid Email
Twilio SendGridExternal reviews
349 reviews
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SendGrid API is the best email API I found in years
What do you like best about the product?
I needed an email API to implement in some of my websites. I use it for transactional emails and our email marketing service. We developed all features, and it works well with Twilio SendGrid Email API. It is easy to implement, maintain and the documentation is enough to start.
What do you dislike about the product?
The plan's price is something that one should know before starting to use the service. In the beginning, they were giving more than 10k sends per month. Nowadays, they give 100 sends by day. This amount is enough to begin, but if you need to grow a little bit, you will need to pay.
What problems is the product solving and how is that benefiting you?
We needed to implement a system for our transactional emails on different websites. Now, I use Twilio SendGrid Email API in all my websites unless someone wants to use another service. For me, their API is easy to use, and once you have developed a function to use it, you can replicate this function if you want to send emails to another website (program) that you are creating. As a developer, I recommend it.
Recommendations to others considering the product:
You have to check their price. The Email API works as expected, and the documentation is excellent. However, the cost can be something that you have to take into account.
SendGrid API just Works
What do you like best about the product?
The API is well documented. Examples are clear and testable.
What do you dislike about the product?
Nothing. SendGrid has improved over the years.
What problems is the product solving and how is that benefiting you?
I need a queuing system for an application. SendGrid's promised based API works well
Recommendations to others considering the product:
If you use C#, then the .NET API rocks
Fastest Integration I Have Ever Done
What do you like best about the product?
Twilio SendGrid has a very to use API which allows you to get up and runninng in minutes. I can also get to enforce which email addresses can send from my API key and this is a major plus for control and security. The free 100 email per day limit is also very ideal for testing.
What do you dislike about the product?
I hvave not come across any of these yet.
What problems is the product solving and how is that benefiting you?
This API has really helped with customer onboarding and email verifications. SendGrid is very reliable and we use it for all our email comms in our apps
Email API made easy
What do you like best about the product?
It was a super easy setup process from an engineering perspective. All you need is to make an API call and you're set.
What do you dislike about the product?
I think the visibility into deliverability could be improved. Sometimes it's tough to understand when recipients are opening their emails fully.
What problems is the product solving and how is that benefiting you?
We used to deliver our emails via our own application server, so using an external service sped up our platform.
Reliable and Cost Effective
What do you like best about the product?
That I can count on SendGrid to get important emails sent to our customers and company representatives
What do you dislike about the product?
I have no complaints, love this service. The price is excellent and the platform easy to use
What problems is the product solving and how is that benefiting you?
We use SendGrid to ensure delivery of reservations made on our websites, in the past we found that customers and stores we manage were not receiving notices 100% of the time. Since we started using SendGrid I can sleep better at night knowing we're not losing business
Recommendations to others considering the product:
If you're having issues with emails not getting sent through your website using traditional methods I would highly recommend giving SendGrid a try. Since using the API on our website deliverability has been 100% and we are no longer worried about losing business or email not getting sent.
Simple and Reliable Email Client
What do you like best about the product?
Great documentation for the API lends to a productive developer experience.
What do you dislike about the product?
After Sendgrid's acquisition by Twillio, there were many changes to the product (as expected), which unfortunately meant pricing tiers also shifted so features such as the audit history became limited unless you paid more. The API endpoint itself however is versioned so we don't have to worry about breaking changes to our product.
What problems is the product solving and how is that benefiting you?
Adding email functionality within a cloud-based application. The API offers options for simply sending data to be merged with rich HTML templates, or if you prefer to generate the HTML on your own, you can do that as well.
Recommendations to others considering the product:
Fully consider all the aspects that may affect your price (such as email volume and features) before going with Sendgrid. The price is worth it if you're taking advantage of all the features Sendgrid has, but if you just need a very simple email API for high volume sending there may be cheaper options with fewer frills.
Send Beautiful Emails without Coding Background
What do you like best about the product?
Sendgrid's interface is pretty intuitive. I have no background in creating emails or coding, but I can use the templates SendGrid offers with ease. Their templates are easily personalized.
What do you dislike about the product?
I had the hardest time setting SendGrid up with a 3rd party software. My company uses Monday.com. We wanted to send emails to clients at different stages of thier project based on "statuses". We had to hire a developer to build out the project.
What problems is the product solving and how is that benefiting you?
My company used to sent out very basic text and email updates. They included no branding, and no links. With Sendgrid, I can send out beautifully crafted professional emails with links to our socials, requests for reviews and referrals. Our referrals and reviews have increased, and our clients note that they have been very happy with our communication.
Every month, it's the most value I get for the money spent on infrastructure services for my website
What do you like best about the product?
Ease of use, transparency, reliability, service are all excellent. Excellent value for the money. If I could grow faster and pay more to Sendgrid for a higher tier, I would gladly do so.
What do you dislike about the product?
I feared they would lose focus on email when acquired by Twilio, but it hasn't seemed to be the case.
What problems is the product solving and how is that benefiting you?
Maintaining a good sender reputation with Sendgrid has been easy with their help.
best API to send and receive SMS, MMS, OTT messages globally
What do you like best about the product?
easy to use. good support. works perfectly on all OS. Online chat and community helps if you stuck anywhere.
What do you dislike about the product?
it will be good to have free version. it will be good to have deployment on mac available.
What problems is the product solving and how is that benefiting you?
sending message for mobile app download. cheap and reliable product
Recommendations to others considering the product:
Yes, definitely should use as it is simple to use and great community out there to help you to figure out things.Companies of all sizes looking for a radically easy, all-in-one cloud contact center solution.
Horrible customer support and truly set us up for failure!
What do you like best about the product?
I honestly have nothing to say here. Go elsewhere with your money.
What do you dislike about the product?
We are going into a major launch that required us to set up a new, dedicated IP address, Sending Domain, DNS records, etc. I reached out to SendGrid to get help with this process. They offered me Support for a $5,000 fee. The rep on the phone didn't even realize we're already a customer (have been for 4 years) and spoke to us like we were a prospect.
When we decided not to go with their implementation package (and instead went with Iterable, which is our ESP) they said they could offer NO support. They wouldn't hop on a call to give me an overview, wouldn't even take the time to send over anything beyond two generic support pages.
We just launched our new IP, and it turns out SendGrid has been sending the emails from our other Sending Domain through this new IP. I have no idea this was going to happen – apparently you have to use subusers and IP Pools, but I get an error message every time I try to set up either – and they have now offered no support to help us fix this.
Support Tickets take hours or days to get a response on, unless you mark it as a "complete outage." We can't use the support phone number because apparently volume is "too high."
I have never been so livid or frustrated with a SaaS company in my life.
When we decided not to go with their implementation package (and instead went with Iterable, which is our ESP) they said they could offer NO support. They wouldn't hop on a call to give me an overview, wouldn't even take the time to send over anything beyond two generic support pages.
We just launched our new IP, and it turns out SendGrid has been sending the emails from our other Sending Domain through this new IP. I have no idea this was going to happen – apparently you have to use subusers and IP Pools, but I get an error message every time I try to set up either – and they have now offered no support to help us fix this.
Support Tickets take hours or days to get a response on, unless you mark it as a "complete outage." We can't use the support phone number because apparently volume is "too high."
I have never been so livid or frustrated with a SaaS company in my life.
What problems is the product solving and how is that benefiting you?
N/A
Recommendations to others considering the product:
Support matters. Customer Success matters. And SendGrid doesn't appear to value it at all. This is a technical platform, and unless you're willing or able to pay for Enterprise, don't expect much.
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