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An uplift of 11% in ROI
What do you like best about the product?
Insider customer support team is knowledgeable and have recommended us the perfect tools to help achieve our business goals. Re-engagement has been successful using Web Push and the Web Suite.
What do you dislike about the product?
The analytics dashboard can be simplified more.
What problems is the product solving and how is that benefiting you?
We have been able to sell more and engage customers thanks to the all new website look and feel. The Smart Recommender with its personalization suggestions ensures negligible cart abondonment issues. Our ROI has increased by 11% ever since we onbaorded Insider.
71.4% Increase in CR using Mobile Cart Reminder Feature
What do you like best about the product?
-We can quickly A/B test our campaign to analyse what works for us.
-Optimise the campaign easily without any technical expertize
-Optimise the campaign easily without any technical expertize
What do you dislike about the product?
Once in a blue moon we face technical issues while accessing the tools. Overall, our experience is great.
What problems is the product solving and how is that benefiting you?
-Insider’s personalisation capabilities are outstanding. Personalised communication has never been easier for us to motivate our customers.
-WebSuite smartly sends notifications to the right customer at the right time, this resulted in a 71.4% increase in CR.
-WebSuite smartly sends notifications to the right customer at the right time, this resulted in a 71.4% increase in CR.
Our In-App button click rate increased by 2.43%
What do you like best about the product?
Although we haven't been able to utilize the entire feature-set of Architect effectively yet, we are happy with the results we have been able to achieve using it. The Mobile App and Email are user-friendly and come with a plethora of features. Architect combines our mobile app and email campaigns together nicely!
What do you dislike about the product?
Not an Insider issue, but our inability to utilize Architect’s capabilities to the brink.
What problems is the product solving and how is that benefiting you?
We received 1.57% on Push Open Rate.
Our In-App button click rate increased by 2.43%.
Automated scenarios helped reduce cart abandonment significantly.
Our In-App button click rate increased by 2.43%.
Automated scenarios helped reduce cart abandonment significantly.
Good uplift in Email Open, Click rates and Tracking
What do you like best about the product?
The ease of integrating Insider tools with our current systems.
The supporting and knowledgeable growth managers.
The supporting and knowledgeable growth managers.
What do you dislike about the product?
App Push was difficult to implement and use at first, but Insider’s support team helped us out and made things simple.
What problems is the product solving and how is that benefiting you?
Our email open and click-through rates were really poor. Insider’s Email helped turn it around thanks to its ready-to-use and attractive templates. We saw a 7% uplift in our email open and click-through rates.
Crafting a personalized customer experience is now easy
What do you like best about the product?
Easy to create a personalized route for each customer.
Wonderful, creative designs with clear messaging.
Insider's Architect journeys ensure timely and personalized messages.
Wonderful, creative designs with clear messaging.
Insider's Architect journeys ensure timely and personalized messages.
What do you dislike about the product?
We love working with Insider. The onboarding process can be more streamlined though.
What problems is the product solving and how is that benefiting you?
We were able to improve our email consumer engagement because of Insider.
We now have a bigger market share and highly engaged customers thanks to Insider’s Architect - the customer journey builder.
We now have a bigger market share and highly engaged customers thanks to Insider’s Architect - the customer journey builder.
great conversion rate increase from WhatsApp campaigns
What do you like best about the product?
We didn’t have a dependable WhatsApp solution and Insider helped us solve our messaging channels issues. We are also created automated flows using Mindbehind. We are making our app more conversational and this is bringing us more revenue.
Easy to use platform providing us good delivery rate.
Also, great support from the team with any issue faced.
Easy to use platform providing us good delivery rate.
Also, great support from the team with any issue faced.
What do you dislike about the product?
We’re having occasional trouble with halting already running WhatsApp campaigns. And we also need to start creating more conversational flows through Mindbehind.
Reporting is not ideal yet, we can work on creating better ways to track the performance
Reporting is not ideal yet, we can work on creating better ways to track the performance
What problems is the product solving and how is that benefiting you?
Better delivery rate led to higher open rate and therefore an upleft in conversation rate.
Campaign creation has become faster with the easy to use platform.
Campaign creation has become faster with the easy to use platform.
Gained a significant uplift in our conversion rates
What do you like best about the product?
Smart Recommender makes just the right recommendations, improving user experience and increasing conversions.
The Web Suite offers a one-stop shop for a variety of web requirements.
By enabling prompt alerts, Web push helps to boost user engagement
The Web Suite offers a one-stop shop for a variety of web requirements.
By enabling prompt alerts, Web push helps to boost user engagement
What do you dislike about the product?
The growth managers at Insider work closely with you as a team member, coming up with ideas that provide excellent results.
What problems is the product solving and how is that benefiting you?
The growth managers at Insider work closely with you as a team member, coming up with ideas that provide excellent results.
By providing individualized experiences, Smart Recommender helps boost client loyalty.
By providing a single platform for all online functions, the Web Suite saves our time and resources.
Web Push guarantees prompt and focused alerts, enhancing our user engagement and sales.
By providing individualized experiences, Smart Recommender helps boost client loyalty.
By providing a single platform for all online functions, the Web Suite saves our time and resources.
Web Push guarantees prompt and focused alerts, enhancing our user engagement and sales.
Saw 3X ROI from our partnership with Insider
What do you like best about the product?
We like all the products we’re using - Architect, WhatsApp, Email, SMS, Smart Recommender, Web Push, Web Suite
Ease of use of the platform
Clear understanding of the numbers and reports to analyze the performance of campaigns
Ease of use of the platform
Clear understanding of the numbers and reports to analyze the performance of campaigns
What do you dislike about the product?
I don't have any dislike , I'am satisfied
What problems is the product solving and how is that benefiting you?
We managed to increase our engagement rate and engage more users effectively across all channels. We saw increased ROI with higher revenue generated.
Overall uplift in sales using Insider
What do you like best about the product?
The ability to quickly create original journeys from scratch and save templates for subsequent use.
Artificial intelligence (AI)-powered predictive intelligence helped to contextually engage people at the right moments to influence their purchase decisions.
The auto-optimized technique reduced the amount of manual labor needed to manage recommendations.
Artificial intelligence (AI)-powered predictive intelligence helped to contextually engage people at the right moments to influence their purchase decisions.
The auto-optimized technique reduced the amount of manual labor needed to manage recommendations.
What do you dislike about the product?
Even though it can be intimidating to learn how to utilize every tool, the Insider support team makes it simple.
What problems is the product solving and how is that benefiting you?
With Insider's Web Suite, we were able to improve the experience of our website visitors.
We saw a reduction in our client attrition rate and an enhancement in conversion rates.
We can now use Insider's Web Push to deliver alerts and suggestions on time.
We saw a reduction in our client attrition rate and an enhancement in conversion rates.
We can now use Insider's Web Push to deliver alerts and suggestions on time.
Excellent
What do you like best about the product?
There is an awesome documentation also I can get response rapidly when I have question.
What do you dislike about the product?
Insider focused on E-Commerce. Our mobile application is different a bit.
What problems is the product solving and how is that benefiting you?
Communication. I can communicate with my customers in any channel I want. Also, I can send personalized messages thanks to Insider data
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