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The best solution for quickly testing new ideas and a great platform for digital marketing
What do you like best about the product?
Insider is a great tool covering all our business needs, from web customisation to personalization to pushes or search, we have them all in one place. What I like most is the support that we get from their team, strategic or technical, they have our companies best interest in mind and they are: quickly replying to questions, ready to offer additional training, ready to offer insight on what scenarios are working for our industry and also ready to implement new features.
What do you dislike about the product?
Since Insider is a 3rd party integration their customisations are not flawlessly integrating with our platform, slightly overlapping native content in some cases.
What problems is the product solving and how is that benefiting you?
We are using Insider to offer a better, more customized experience to our website visitors by providing better product recommendations. Adding an extra layer of communications and using the available tools to promote our current offers: banners, pop-ups, countdowns. And we also rely on Insider to deliver our Web Push campaigns.
We are saving time by quickly implementing personalisations and increasing conversion rates by offering a personalized experience and evidentiating our current promotions.
We are saving time by quickly implementing personalisations and increasing conversion rates by offering a personalized experience and evidentiating our current promotions.
Very user friendly !
What do you like best about the product?
The Web push function is very easy to set up and go live
What do you dislike about the product?
Sometimes, the setting logic is a bit confusing.
What problems is the product solving and how is that benefiting you?
We would like to have more traffic to our website and there is a growth on it.
Best Conversion trigger tool
What do you like best about the product?
Insider tool is a straightforward to use & user-friendly tool. This has the best features like conversion trigger, on-site banner management, which help to increase interaction & business value.
What do you dislike about the product?
More of desktop feature friendly not mobile
What problems is the product solving and how is that benefiting you?
Customer Engagement & Conversion
Recommendations to others considering the product:
User -friendly & best conversion trigger tool
Awesome tool, wonderful team!
What do you like best about the product?
Working with Insider has helped us increase our subscriber rate in a steady manner, and run effective campaigns to boost purchase. The product has been easy to use, easy to implement and meets our requirements. The Web Push product brought us an ROI of 30x in Q1 of 2021.
What do you dislike about the product?
Although the tool is complex in its functionality, and reporting can be hard to navigate, our account managers help us stay on top of this with regular check-ins and reports.
What problems is the product solving and how is that benefiting you?
Insider has helped us increase our subscriber rate in a steady manner, and run effective campaigns to boost purchase
The product improve discovery, boost ROI and bring back users
What do you like best about the product?
Insider’s segmentation capability — because of the high-level accuracy in our targeting. We were able to improve our engagement onsite. Key metrics such as conversions and AOV have improved, and our drop-off rate has reduced. What’s striking about the segmentation feature is that our campaigns deliver higher ROI. By using a combination of A/B testing and Smart Recommendations on web push, we achieved almost 10X ROI on these campaigns
What do you dislike about the product?
Sometimes our campaigns require some customization based on regional elements, which is not inbuilt on the platform.
What problems is the product solving and how is that benefiting you?
We wanted to improve our product recommendations and optimize our onsite engagement. Our existing product recommendations tool was not effective at delivering personalized recommendations. Also, we did not have owned channels such as web push, which made it challenging to bring back website visitors.
Recommendations to others considering the product:
Please explore all the functionaries
Knowledgeable team ready to help you grow
What do you like best about the product?
Our account managers are accommodating and always willing to use their experience to help our team reach some audacious goals. The platform is user friendly and very simple to follow.
What do you dislike about the product?
As a large business, we'd like to have access to more in-depth reporting. Particularly as we're sending a large number of manual and automated push's, at the moment the platform isn't able to give us a level of reporting that we'd like to help us make bigger strategic decisions.
What problems is the product solving and how is that benefiting you?
We've had several issues around data pulling through correctly, which miscommunicates our offers/products; however, the team worked quickly to get this sorted for us. Having direct contact has been fantastic for us as that one-on-one connection is helpful when you work at scale.
Easy-to-use and Effective tool to reach and convert our customer
What do you like best about the product?
The ability to reach, remarket and convert our customer that is shopping around for the best deals online through Web Push feature and Smart Recommendation engine. Easy to test different journeys and optimize with the fast responsive support from the Insider's team.
What do you dislike about the product?
Recommendation Engine, needs optimization
What problems is the product solving and how is that benefiting you?
Reach customers that left the purchase funnel.
I love to work with Insider and I highly recommend them!
What do you like best about the product?
Amazing customer experience. The Account managers are proactive and up to date with the newest trends. They are always suggesting ways to keep up with the momentum and we never miss a beat.
What do you dislike about the product?
Backend solution could be a bit more user friendly but it is not too bad.
What problems is the product solving and how is that benefiting you?
Many, our systems are quite outdated and with Insider we have the flexibility to activate so many solutions that otherwise wouldn't be possible
Onsite optimization with smart recommendations and greater ROAS from predictive ad segmentation
What do you like best about the product?
What we liked most was Insider’s smart recommender which helped us generate additional revenue and a 629% uplift in sales. InStory was another great feature which we like, it helped us improve our CTR by 34.16% thanks to the highly engaging recommendations we could display on top of the site. With Insider’s predictive advertising features we also achieved over 216% uplift in Return On Ad Spend (ROAS). Working with Insider we began A/B testing ad campaigns for maximum impact.
What do you dislike about the product?
The only thing we dislike is being unable to view performance and analytics across products together.
What problems is the product solving and how is that benefiting you?
Before using Insider we struggled with slow website loading times which resulted in poor quality user experiences. Once we started using Insider what we got was a one-point solution which included smart recommendations, A/B testing and web push tools with which we could generate additional revenue.
Recommendations to others considering the product:
The local support and guidance from the account managers at Insider is really amazing. It’s a great tool for onsite optimizations.
Great tool, with a great support team that helps test, learn and develop your ecom website faster
What do you like best about the product?
Insider’s A/B testing feature. Not only that, our account management team at Insider is constantly helping us optimize our campaigns by suggesting relevant scenarios and ideas, and we’ve seen that these always bring us good results. They are very proactive in helping us grow.
What do you dislike about the product?
Nothing until now, we are relatively new with the platform and haven’t faced any issues so far.
What problems is the product solving and how is that benefiting you?
We wanted to target our visitors with personalized engagements, depending on their location, the weather, and their behavior, sometimes we also want to try different variations of a campaign to see which works better. Insider’s conversion suite and A/B testing helped us tackle these challenges effectively. We generated significant incremental revenue and saw healthy uplift in conversion rates and AOV by using some of the scenarios suggested by the Insider’s team.
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