We use the solution to protect against phishing, impersonation, or spam emails.
Barracuda Incident Response
Barracuda NetworksExternal reviews
33 reviews
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External reviews are not included in the AWS star rating for the product.
The importance of workflows
What do you like best about the product?
It is difficult to view each incident that is created, sure searching for similar messages is extremely helpful but I've found that creating automated workflows is extremely helpful in this process. A few months ago we started receiving a lot of campaigns with falsified MFA requests, notices about email's expiring that required users to re-register etc. Having the amount of hits broken down per workflow allowed us to identify how to better educate our users in preventative training rather than reactionary training to a potential incident.
What do you dislike about the product?
I would say the tagging when remediating an incident, there isn't a previous tag list that I can quickly utilize. I've resorted to logging various tags I use in a OneNote and manually copy pasting into this field.
What problems is the product solving and how is that benefiting you?
Capturing suspicious emails from users, especially the similar messages feature, that is extremely helpful when resolving large campaigns.
Barracuda's Incident Reponse is a Must Have
What do you like best about the product?
After Barracuda's Email Gateway Defense and Impersonation Protection, Incident Response is a critical addition to you Cybersecurity tier of protection. It is with this that you can remediate (pull email out of mailboxes), investigate (see where it went, did anyone interact with it) and follow-up. An incredible tool!
What do you dislike about the product?
Barracuda is awesome. There is not much to dislike!
What problems is the product solving and how is that benefiting you?
Incident Response is very seemless and easy to us, which is good becuase often we are remediting an incident and a timely response is critical.
Protects against impersonation emails, but it should run on an unsupervised engine
What is our primary use case?
What is most valuable?
The solution's most valuable feature is impersonation detection. This feature helps users determine whether an email is legitimate because the tool scans it before it reaches the user. The solution helps identify a person impersonating another person, a decision-maker, or a CEO.
Barracuda Email Protection has one technology called Sentinel that helps stop various email threats, such as spam, impersonation, phishing attacks, and spoofing attacks.
What needs improvement?
The technology works on a supervised engine, but it would be better if it ran on an unsupervised engine.
For how long have I used the solution?
I have been using Barracuda Email Protection for more than two years.
What do I think about the stability of the solution?
Our customers are happy with the solution's stability, and we haven't received any complaints from them.
I rate the solution ten out of ten for stability.
What do I think about the scalability of the solution?
The solution's scalability depends upon your licenses, which range from 0 to 50 to 0 to 10,000. More than 50 of my customers are using the solution. Barracuda Email Protection is suitable for small, medium, and enterprise businesses.
I rate the solution’s scalability an eight out of ten.
How are customer service and support?
The solution's technical support team is well-qualified and knows what the technology does.
How was the initial setup?
The solution’s initial setup is very easy.
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution’s initial setup a nine out of ten.
What about the implementation team?
It takes less than one hour to deploy the solution.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is moderate, where it is neither cheap nor expensive.
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five or six out of ten.
What other advice do I have?
Barracuda Email Protection is deployed on the cloud.
Overall, I rate the solution a seven out of ten.
Filters spam emails and blocks frequent attacks and malicious emails
What is our primary use case?
We use the solution to filter inbound emails for spam emails.
What is most valuable?
We check the reports sometimes to see that frequent attacks and malicious emails are being blocked by the solution.
What needs improvement?
Two to three months back, we got fraudulent emails in which someone in the organization was being blamed.
What do I think about the scalability of the solution?
According to our requirement, we gradually increase the number of users from 40 to 50 users per year. It is easy to increase the number of users for the solution.
How are customer service and support?
We were satisfied with the technical support because we know the technical things. However, our head still had questions, so he was not satisfied with the support.
Which solution did I use previously and why did I switch?
I've previously used Office 365, and we got a lot of spam emails with that tool. Since Office 365 used basic security, it was not as secure as Barracuda Email Protection.
How was the initial setup?
The solution’s initial setup was easy.
What's my experience with pricing, setup cost, and licensing?
We didn't have to pay a lot for the solution because we got it from a good vendor with a good user volume. We would have got the product at a high price from some other vendor. We also checked with other vendors, and we got the solution at the cheapest price in our region. Currently, we are paying 8.75 per month per user.
What other advice do I have?
The solution is managed by our third-party vendor. Two to three months back, we got fraudulent emails in which someone in the organization was being blamed. We complained about it to our ISP or third-party provider managing the solution. They might have taken some action, and currently, we are not getting those types of emails.
I would recommend the solution to other users.
Overall, I rate the solution a nine out of ten.
Barracuda is a valuable tool that have safeguard our company
What do you like best about the product?
What I really like is the rapid threat removal functionality in those unfortunate situations where a malicious email does slip through and reaches users inboxes we can quickly delete it before any damage is done this helps us contain the scope of the incident and prevent it from spreading further across the organization
What do you dislike about the product?
I dislike the way i can not contact their customer service easily on their platform is a little frustrating
What problems is the product solving and how is that benefiting you?
Barracuda incident response has become an indispensable part of our email security strategy it's helped us overcome limitations of our primary defenses streamline our incident response workflows and ensure we can quickly effectively mitigate email-based threats that manage to slip through
The archiving and search features are good, and it integrates easily with other tools
What is our primary use case?
The solution is useful for archiving. We archive emails and search our mailboxes.
What is most valuable?
The archiving and search features are very good. It is easy to integrate Barracuda with tools like Exchange.
What needs improvement?
The solution must provide security gateway features. It must enable users to archive emails for a specific period. The tool must allow organizations to extend the storage capacity by at least 10%. It must enable the extension of storage to an external drive. We faced problems when the storage became full. We use an on-premise solution, and it reached maximum capacity.
The product must enable bulk user management. It would be helpful if we wanted to get PST files for bulk users. Currently, when we need to get PST files for a group of people, the administrators have to do it individually. It would be good if we could upload it in an Excel sheet. It will be great if we can search for inactive users.
For how long have I used the solution?
I have been using the solution for six to seven years.
What do I think about the stability of the solution?
I rate the tool’s stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability a nine out of ten for the archiving features. It is suitable for medium-sized businesses. My organization has more than 200 employees. My previous organization had 300 to 400 users.
How are customer service and support?
The support team fixes our problems. I have had a positive experience with support.
What's my experience with pricing, setup cost, and licensing?
The price is similar to that of Microsoft 365. There’s only a 4% to 5% difference between the prices of Barracuda and Microsoft 365.
Which other solutions did I evaluate?
Microsoft 365 provides a lot of features. If Barracuda and Microsoft 365 cost the same, we would choose Microsoft 365.
What other advice do I have?
I will recommend the product to others. Overall, I rate the tool a nine out of ten.
Efficient and easier to manage than other products, especially Microsoft products
What is our primary use case?
We use Barracuda primarily as an email gateway. It also integrates with the Microsoft 365 platform.
It provides anti-spam protection and all the various anti-spam aspects of email management. We generally use it with products other than Microsoft, so we're very happy to have Barracuda available.
How has it helped my organization?
We have a good experience with it. We consider Barracuda very efficient and easier to manage than other products, especially Microsoft products.
What is most valuable?
I like that I have less work to do analyzing the spam and overall email flow. And when I need to analyze the traffic flow, I can always find answers to any issue.
I'm quite satisfied with the graphical user interface for Barracuda products.
Moreover, it has AI protection. Based on the results I've seen, I'm quite satisfied with the product.
What needs improvement?
Regarding Barracuda Email Protection specifically, I'm quite satisfied. I think there's room for improvement in their other products, especially their cloud firewall protection and ZTNA offerings.
Moreover, prices could be more granular, especially for the small business area. Typically, in Italy, the majority of our customers are small businesses. It would be better if the prices could be adjusted for small businesses.
For how long have I used the solution?
I have been working with Barracuda products and have been for some years. We (my company) started with their on-premises solution and are generally trying to move to a cloud version.
What do I think about the stability of the solution?
I consider it quite stable. Barracuda has efficient support in case of incidents, and we're satisfied. I'd rate it a nine out of ten for stability.
What do I think about the scalability of the solution?
I'd rate it a nine out of ten for scalability. We have some customers, and we are trying to move other customers from on-premises solutions to Barracuda, expecially on Premium version that integrate other strategic features (Cloud Archiving, Cloud to cloud backup for 365, Entra ID cloud backup)
How are customer service and support?
The customer service and support has been improved with the support available directly from European region and on-line chat.
Which solution did I use previously and why did I switch?
We use Sophos Central Email Advanced with some customer, and so far, we're satisfied.
How was the initial setup?
The setup is quite simple, but it does require a little training, as with all other products. Fortunately, Barracuda offers resources for that.
The deployment takes less than a day. It is very easy.
However, Barracuda integration's capabilities depend on the specific infrastructure. If you have Microsoft protection, the integration is quite good. We haven't had any problems when customization was needed.
What about the implementation team?
Initially we had vendor support for startup configuration; documentation is huge
What's my experience with pricing, setup cost, and licensing?
Barracuda licensing model is good. The price could always be better.
Which other solutions did I evaluate?
What other advice do I have?
I would recommend Barracuda Email Protection, especially compared to Microsoft products.
Overall, I would rate it a nine out of ten.
Easy-to-maintain platform with a simple interface
What is our primary use case?
We use Barracuda Email Protection for user management purposes.
How has it helped my organization?
Barracuda helps our organization prevent data breaches more efficiently than Microsoft with a simpler interface. It provides an easy process for administrators like myself to manage and configure settings.
What is most valuable?
The product’s most valuable feature is email notification.
What needs improvement?
The platform's pricing needs improvement.
What do I think about the stability of the solution?
It is a stable platform.
What do I think about the scalability of the solution?
We have around 200 Barracuda Email Protection users in our organization.
How are customer service and support?
The technical support services have been satisfactory.
Which solution did I use previously and why did I switch?
We used Microsoft. We switched to Barracuda Email Protection for ease of use.
How was the initial setup?
The product is easy to deploy and maintain.
What's my experience with pricing, setup cost, and licensing?
The product is expensive. We purchase its annual license.
What other advice do I have?
Barracuda Email Protection’s fraud detection capabilities prove beneficial in classifying spam into different terminologies. It is easy to integrate with IT infrastructure and different software such as Microsoft Exchange.
I recommend it to others and rate it an eight out of ten.
Email Protection and Incidence Response at breeze with Barracuda Incident Response.
What do you like best about the product?
It is simple to identify and eliminate malicious email using this tool.It automates investigation and remediation of malicious emails.It has an intuitive and user-friendly interface.
What do you dislike about the product?
I haven't experienced anything that is awful with this tool as it meets all my needs.
What problems is the product solving and how is that benefiting you?
It prevents business emails compromise.It detects and prevent malicious email threats like malware and phishing.It reduces time and cost of remediating email attacks.
A highly stable solution that protects users from spamming emails, phishing emails, and malicious attachments
What is our primary use case?
We use the solution to protect users' companies from spamming emails, phishing emails, malicious attachments and links, etc.
What is most valuable?
The most valuable features of Barracuda Email Protection are flexibility and customization.
What needs improvement?
The solution's graphical user interface (GUI) could be improved visually. The solution should enable users to view more details in the dashboard.
For how long have I used the solution?
I have been using Barracuda Email Protection for six months.
What do I think about the stability of the solution?
I rate the solution a nine out of ten for stability.
What do I think about the scalability of the solution?
More than 2,000 users are using the solution in our customer's organization.
I rate Barracuda Email Protection a nine out of ten for scalability.
How are customer service and support?
The solution’s technical support is very good.
How was the initial setup?
The solution’s initial setup is very easy.
What about the implementation team?
Depending on how many domains you have to configure with Barracuda, the solution's deployment takes one to two hours maximum.
What other advice do I have?
Overall, I rate Barracuda Email Protection a nine out of ten.
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