I use ReliaQuest GreyMatter for detection and response, XDR, and SIEM. The best features I like about GreyMatter the most are its efficiency and user experience.
ReliaQuest GreyMatter
ReliaQuestExternal reviews
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All-in-One, Snappy Performance and Integrations—AI Still Needs a Boost
What do you like best about the product?
All in one solution with good UI. Lots of native integrations direct to source. Performance in general is quick and snappy. AI could do with improvement.
What do you dislike about the product?
AI could do with improvement - its pretty good at providing an overview but doesnt take it the next level like a human analyst.
What problems is the product solving and how is that benefiting you?
Its provides a good all in one solution where all the work can be done via Greymatter.
Single Pane of Glass Security with AI-Driven Insights and Great Support
What do you like best about the product?
The ability to integrate and consolidate different security tools into a single pane of glass, without slowing down performance, is a big plus. It also provides actionable, AI-driven insights with written analysis that helps with better-informed decision-making. The user interface is easy to use and straightforward. The price is a bit steep, but we realized the value over time. Great on-demand support as well.
What do you dislike about the product?
It has a steep learning curve because it can do so many things, and it takes time to get comfortable with all the options. The price is also quite high.
What problems is the product solving and how is that benefiting you?
It feeds us rich analysis through its multi-SIEM integration and AI, helping us make better, more strategic decisions.
Effective Automation for MSSP with GreyMatter
What do you like best about the product?
I like automation, as well as AI agents and ReliaQuest GreyMatter workflows because they help reduce the time for detection, investigation, containment, and resolution of incidents. I also appreciate that it allows me to outsource my SOC and reduce response times. Additionally, the integration with our SIEM and other security tools is something I value greatly. The initial setup was easier than with other providers thanks to the API.
What do you dislike about the product?
For now, we haven't found anything.
What problems is the product solving and how is that benefiting you?
With ReliaQuest GreyMatter, I outsource my SOC and reduce detection and response times. Automation and AI agents enhance the speed in detection, investigation, containment, and resolution of incidents.
Unified security monitoring has reduced alert fatigue and improves proactive threat hunting
What is our primary use case?
What is most valuable?
I use real-time monitoring in ReliaQuest GreyMatter, which significantly improves my security posture.
The unified interface helps reduce alert fatigue. I would estimate it saves around 20% in alert fatigue reduction.
The automated threat hunting capabilities in ReliaQuest GreyMatter help me stay ahead of threats.
The machine learning algorithm benefits my threat intelligence by providing deeper insights and predictions.
I use various metrics to rate the success of the predictive threat intelligence in ReliaQuest GreyMatter.
What needs improvement?
Areas that have room for improvement include user interface and integration.
For how long have I used the solution?
I have been using ReliaQuest GreyMatter for one year.
What do I think about the stability of the solution?
The stability is quite stable. I would rate the stability from 1 to 10 as an 8.
What do I think about the scalability of the solution?
For scalability, I rate it a 9.
How are customer service and support?
I would rate the technical support that ReliaQuest provides as a solid 8 out of 10.
How would you rate customer service and support?
Positive
How was the initial setup?
What about the implementation team?
ReliaQuest GreyMatter does require some upkeep, and it was purchased through a direct purchase.
What was our ROI?
ReliaQuest GreyMatter saves around 60% of time or resources.
What's my experience with pricing, setup cost, and licensing?
I find that the pricing is cost-effective.
Which other solutions did I evaluate?
When comparing ReliaQuest GreyMatter with other solutions such as CrowdStrike, Palo Alto, and Sentinel, I find that the pricing is cost-effective, and its deployment can be cloud-based, on-premises, or hybrid.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Improved threat detection has reduced incidents and has automated investigations with AI
What is our primary use case?
Our main use case for ReliaQuest GreyMatter is to detect any kind of threat, as it is basically able to connect to multiple tools which we are using, such as SIEM, EDR, and cloud logs, for good visibility and holistic visibility.
There was a phishing attempt in the organization six months back that was detected by our use of AI agents in ReliaQuest GreyMatter, which helped us to detect the threats within five minutes.
How has it helped my organization?
ReliaQuest GreyMatter has helped us to reduce security incidents by 89%, which is a significant amount of incidents we have seen.
This 200% ROI is coming from all aspects of our savings, mostly the cost saving in software purchasing as well as the cost saving in case of security concerns.
The reduction in triage is another benefit we have seen.
What is most valuable?
There are multiple features of ReliaQuest GreyMatter which I love personally. The agentic AI, which helps in autonomous investigation and containment, is multiplying the speed of the task to be done.
Features such as managed service integration and MDR with human expertise when needed are some major features which I love about ReliaQuest GreyMatter.
What needs improvement?
If I need to suggest something which can be improved, then definitely it would be in case of the UI, which could be improved.
The UI is the only concern from my end. Apart from that, I do not feel that anything needs to be changed.
For how long have I used the solution?
I have been working in my current field for the last seven to eight years.
What do I think about the stability of the solution?
ReliaQuest GreyMatter is definitely a stable solution. We did not face any kind of problems or challenges while using it.
What do I think about the scalability of the solution?
ReliaQuest GreyMatter is definitely a scalable solution. We can scale up or down easily as per our needs.
How are customer service and support?
Customer support deserves a 10 out of 10. They resolved my query within 35 minutes regarding an update issue.
How would you rate customer service and support?
Positive
How was the initial setup?
The deployment of ReliaQuest GreyMatter was pretty straightforward. It was done within a day with the help of the ReliaQuest team.
The configuration process is really good, and we were able to configure the solution well.
What about the implementation team?
ReliaQuest GreyMatter integrates with almost all the solutions we are using seamlessly without any problem in the connectors.
What's my experience with pricing, setup cost, and licensing?
Pricing, setup cost, and licensing has been really good as compared to other solutions.
The metering and the billing experience has been a game changer for us, as we got really good discounts and contracts based upon our use cases.
Which other solutions did I evaluate?
We have definitely evaluated multiple options such as GreyMatter, Cortex, SIEM, CrowdStrike, and SentinelOne as alternatives while purchasing the software.
What other advice do I have?
Anyone looking for a really good response solution with autonomous capabilities should definitely consider ReliaQuest GreyMatter.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Exceptional Visibility and Ease of Integration for Security Teams
What do you like best about the product?
ReliaQuest GreyMatter provides exceptional visibility across our company's entire security stack. The integration with SIEM and EDR tools was seamless, and the platform's ability to normalize and correlate data from multiple sources saves us countless hours. The dashboards are intuitive, and the threat detection capabilities are top-notch.
The benefits of having RQ GreyMatter:
- Centralized visibility across IT and OT environments
- Faster detection and response
- Great support and proactive threat intelligence
The benefits of having RQ GreyMatter:
- Centralized visibility across IT and OT environments
- Faster detection and response
- Great support and proactive threat intelligence
What do you dislike about the product?
There is a learning curve when setting up advanced automation workflows, but once through all that the documentation and support team make it manageable.
What problems is the product solving and how is that benefiting you?
Consolidates alerts from multiple security tools (SIEM, EDR, IDS) into a single platform. Integrates threat intelligence for faster context gathering. Acts as a “force multiplier” by integrating Splunk, CrowdStrike, and other tools into one operational view.
Saves Time with Seamless Integrations
What do you like best about the product?
The amount of time it saves me on investigations - both within GreyMatter itself and all the various tools it integrates with and monitors
What do you dislike about the product?
Some of the configurations and new features are not always intuitive
What problems is the product solving and how is that benefiting you?
We're a highly efficient Cybersecurity team with a wide array of tools are our disposal. One challenge with that is managing our time to leverage all the various tools. GreyMatter and the associated integrations with those tools ensure that there's always eyes on the infrastructure we are trying to protect.
What we've especially enjoyed about GreyMatter is the support side. Whether it be our Customer Success Manager or our Engineer that we work with on a nearly daily basis, our needs are being addressed in a timely and caring manner as opposed to the work being outsourced to a call center where we are just another number.
What we've especially enjoyed about GreyMatter is the support side. Whether it be our Customer Success Manager or our Engineer that we work with on a nearly daily basis, our needs are being addressed in a timely and caring manner as opposed to the work being outsourced to a call center where we are just another number.
Centralized Security Management with Stellar Support
What do you like best about the product?
I use ReliaQuest GreyMatter as a single pane of glass to manage security alerts from multiple appliances, which is incredibly valuable for streamlining our security operations. One of my favorite features is the AI summary and analysis included with every raised incident. It's presented in human-readable language, includes all relevant data points, and is easy to act upon, which significantly enhances our response times. Additionally, the initial setup was quite straightforward, thanks to the knowledgeable onboarding team who guided us through the entire process. The integration capabilities are impressive, as GreyMatter connects seamlessly with our existing tools like Microsoft Defender suite, Microsoft Sentinel, PaloAlto Firewall, and AbnormalAI, creating a unified security workflow. Furthermore, the product's custom deployed rules have been instrumental in alerting us to security incidents that other platforms have overlooked. I also appreciate the exceptional customer service, which has been consistently top-notch, adding considerable value to our overall experience with ReliaQuest GreyMatter.
What do you dislike about the product?
I find the ReliaQuest GreyMatter android app a bit clunky, especially during the sign-in process. While I understand that most people use iOS, it would be beneficial to see improvements made for Android users.
What problems is the product solving and how is that benefiting you?
I use ReliaQuest GreyMatter to centralize security alerts, solving the issue of managing events across multiple tools. It provides AI-driven summaries and custom rules, enhancing incident response and detection, making security management more efficient.
Great Dashboards and Support, But Some Alert and UI Delays
What do you like best about the product?
The dashboards and correlation rules make it easier to track detections across multiple environments. Support team is responsive and helpful when tuning rules or investigating alerts.
What do you dislike about the product?
Sometimes alert delays or duplicate escalations happen, and report loading can be a bit slow. Minor UI improvements would make it smoother.
What problems is the product solving and how is that benefiting you?
GreyMatter helps centralize detections and alerts from multiple security tools, improving visibility and response efficiency. It reduces time spent on manual correlation and helps identify potential threats faster.
Responsive Team That Drives Continuous Improvement
What do you like best about the product?
they are not perfect from start but they are responsive to our feedback so we can improve here and there continuously.
What do you dislike about the product?
some automated rules sometimes performed undesirable actions, for this, we need to spend time working with them to fine-tune the rules.
What problems is the product solving and how is that benefiting you?
24/7 monitoring with low false positive rate.
great security intel and DRP
great security intel and DRP
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