For Office 365, I use it for communication and sharing information with the team, specifically when I have to share big files, so I use Teams because of the limitation in email. For professional communication with customers, we use the email, not chat.
Office LTSC Professional Plus
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Enhancing communication and collaboration with user-friendly interface and seamless integration
What is our primary use case?
What is most valuable?
The most valuable features of Office 365, what I appreciate most about using it, is that the interface is very user-friendly and intuitive, especially when they include the Copilot.
The integration with Teams and SharePoint has impacted our project management in an awesome way. We can contact all team members through Teams, and all the information they produce is stored in our SharePoint.
What needs improvement?
For the Office 365 environment, I believe they have a lot of features already covered, but it just relies on the kind of license that the customer or user has. I don't have any improvements right now.
For how long have I used the solution?
I have had experience with Office 365 for the last five or six years.
What do I think about the scalability of the solution?
In general, my thoughts on the scalability of this product are that it is very reliable.
How are customer service and support?
I would rate Microsoft support for this product as eight out of ten.
I give it this rating because the protocol is very much the same even when you have an emergency, and you don't have the specific expertise at the first call. They triage the incident, and that's acceptable, but it's not always aligned with the criticality for the business.
Which solution did I use previously and why did I switch?
We did not use a different solution before Office 365, nor have we ever evaluated other options.
How was the initial setup?
Regarding the setup, it's not a simple process, but it is not the most complex solution in the market. It depends on the kind of implementation that the customer would prefer to have.
What was our ROI?
Regarding the return on investment for Office 365 for my company, it is very easy to defend the acquisition against the finance team because the product offers many advantages, time saving, quicker responses, accurate information, and security in the information and procedure.
What other advice do I have?
I don't remember the specific product as that would be a long time ago, maybe I was doing research and asking what the specific product would be.
I'm not technically experienced with EDRs, XDRs, and Privileged Access Management tools as I don't work in the technical side of the product. I work more in the commercial side of the business.
I use Teams as an end user, so I don't have any opinion regarding the backend or technical side of Microsoft solutions, including Office 365, Zoom, or other virtual meetings.
I would recommend Office 365 to other businesses because it is easy to use, very friendly, and common in your environment, with most customers using it, so there's no issue with performance.
Overall, I would give Office 365 a nine out of ten.
Current platform faces challenges with performance and automatic updates while offering opportunities for development and communication
What is our primary use case?
I use Office 365 daily, but my satisfaction compared with the older version is not very good.
We use Teams for communication, Outlook for email, and the full set from Microsoft Office.
AI with Office 365 is useful for programming, and sometimes for reporting and creating emails, which is easier.
What is most valuable?
It helps me with my remote or hybrid workforce collaboration, but I prefer the desktop version, not the web.
It's hard to say what features are most valuable. In comparison with the old version, Office 365 is bigger and needs more resources, making it slower than before, so I don't see many benefits.
What needs improvement?
The automatic updates are problematic because I come to work and find some things different than they were yesterday, which is not a very good idea.
The stability for Office 365 is not very good, as the application sometimes closes without any information; the old version was much more stable.
The scalability can be complicated because it depends on Microsoft's policy for licensing, and it's expandable, but very complicated.
The pricing for Office 365 is higher now because my previous calculation for the box version or standard version with installation and lifetime support was easier and cheaper, and when we use one version for more than three years, it compares unfavorably with Microsoft's license policy.
In general, Office 365 is good, but I feel that it is becoming more of a huge software with many functions that are preferred at this time; after a few years, nobody knows what this technology was.
For how long have I used the solution?
I have been working with Office 365 for three years.
What was my experience with deployment of the solution?
The setup process for Office 365 is easy because we have predefined mirrors of the installation system allowing us to complete installation at once, including the operating system, application, and Office 365. This is by our configuration, but normal installation is a problem for me because we use both Czech language version and English version, and I have preinstalled assistance for every language. It's huge and selects a lot of resources from the computer, which is not very good.
What do I think about the stability of the solution?
The stability for Office 365 is not very good, as the application sometimes closes without any information; the old version was much more stable.
What do I think about the scalability of the solution?
The scalability can be complicated because it depends on Microsoft's policy for licensing, and it's expandable, but very complicated.
How are customer service and support?
We don't use direct technical support from Microsoft because it was very complicated; the most useful solutions for us come from Google or other things, not directly from Microsoft.
Which solution did I use previously and why did I switch?
We use the old system from Infor, the XPPS and Xpert.
I'm not using M3; it's an enterprise system for automotive mostly based on IBM iSeries 400 computers, not Windows system, and we have used it for more than 20 years. We were satisfied, but the systems become obsolete in the last years, so we are looking for new possibilities.
How was the initial setup?
The setup process for Office 365 is easy because we have predefined mirrors of the installation system allowing us to complete installation at once, including the operating system, application, and Office 365. This is by our configuration, but normal installation is a problem for me because we use both Czech language version and English version, and I have preinstalled assistance for every language. It's huge and selects a lot of resources from the computer, which is not very good.
What about the implementation team?
I am using AI technology with Office 365; this is a separate team that is growing and learning more and more about all technologies such as Microsoft Copilot, and it's improving every day.
What was our ROI?
It's integrated with my system because it's an old ERP system, so that's also the point where we are looking for new functionality.
What's my experience with pricing, setup cost, and licensing?
The pricing for Office 365 is higher now because my previous calculation for the box version or standard version with installation and lifetime support was easier and cheaper, and when we use one version for more than three years, it compares unfavorably with Microsoft's license policy.
Which other solutions did I evaluate?
As Microsoft Office becomes the most used standard, it's necessary to use it even if maybe other solutions could be easier and cheaper for implementation.
What other advice do I have?
I don't have any additional features I would like to see in Office right now.
For the current version of Office 365, I rate it 2.5 out of 5; it's not bad, but there are many points for improvement.
I am just a Microsoft user, not a partner.
It would be fine for my opinion about Office to be with my name as personal feedback without my company name or contact details, just my personal name.
Office suite adapts well to diverse tasks but some applications need refinement
What is our primary use case?
The features of Office 365 that have significantly enhanced my workflow productivity include Excel, which is a very good product that helps assist me with my work.
There are approximately 3,000 people using Office 365 in my organization.
What is most valuable?
As a user of Office 365, I find it to be a common Office suite that we can use for documentation, spreadsheets, and presentations to other customers.
What needs improvement?
The areas of Office 365 that have room for improvement include PowerPoint, which I think needs significant improvement or should be removed. I don't know much about OneNote, and I don't find it useful. As for Access, people use it, but it's not widely adopted. Teams is in its early stages and requires substantial improvements, though it's making progress. I particularly dislike PowerPoint, though I acknowledge others may have different opinions.
For how long have I used the solution?
I have about 3 years of experience working with Office 365 specifically, but I've been using Office for approximately 20 years.
What was my experience with deployment of the solution?
It is deployed both on cloud and on premises.
What do I think about the stability of the solution?
When rating the stability of Office 365, seven is probably reasonably good. I use Excel extensively, so sometimes it has issues because I overuse it, but based on that, it's around six or seven.
What do I think about the scalability of the solution?
When rating the scalability of Office 365, I would need a definition of scalability when discussing an Office suite in this case.
How are customer service and support?
I have never used technical support from Microsoft in 20-30 years.
Regarding their message board support, I think it's extremely poor. While I haven't contacted them directly, searching for solutions on the internet reveals that answers are very simple, minimal, and not very helpful.
Their actual direct contact support might be better, but I cannot verify this as I have never specifically contacted Microsoft.
Which solution did I use previously and why did I switch?
A long time ago, I was a volume seller, but now I'm just a user of Microsoft solutions.
How was the initial setup?
Regarding the initial setup of Office 365, I can't fully evaluate it because I've been using Office for so many years that Office 365 didn't seem significantly different. I use many languages and sometimes need to download packages for each language, but I experienced absolutely no issues, making it a reasonably easy solution to install.
What about the implementation team?
I did not face any challenges while integrating Office 365 with other tools.
What was our ROI?
I swapped the computer and the performance improved, but that has nothing to do with Office 365 itself.
What's my experience with pricing, setup cost, and licensing?
When I purchased Office 365 myself, it was somewhat expensive. Recently it increased in price by approximately 20 percent, and I'm not sure if this increase is justified as I don't see any explicit features that are helpful.
Which other solutions did I evaluate?
There should be more options to not use PowerPoint or Access so that people who just consider using Word or Excel would have better options.
What other advice do I have?
I might be using Horizon in the next couple of months, though I'm not sure. I have extensive experience with Office 365. If organizations need it, I would recommend it, as Excel is a very good program and Word is quite a good program.
I rate Office 365 a 6 out of 10.
Reliance on cloud tools streamlines internal communication and email exchanges
What is our primary use case?
Our primary use cases for Office 365 would be to use Word, Excel, and PowerPoint. We use Outlook for email exchanges, Teams for internal communication purposes, so these are our predominant use cases.
Microsoft Teams is something that we prominently incorporated, and it has been found to be stable and quite user-friendly among the other project management tools and communications out there in the market.
What is most valuable?
One of the features which I predominantly use in Office 365 is the Designer option in PowerPoint, which I feel was very helpful in most cases for designing presentations, so I would say that was a good feature I would recommend.
SharePoint would have been one tool we often use, but I cannot specifically say a feature that has helped us significantly in terms of Office 365.
We have been using Microsoft for quite some time for our internal purposes, and we are predominantly relying on Microsoft tools and services for internal communications and email exchange.
We have been using Office 365 for more than a year right now. We have been using Teams and other tools provided by Office 365, and it has been a really good experience.
What needs improvement?
I do not have anything in my mind related to Office 365 that really needs improvement; whatever I have right now is meeting my needs.
With respect to Word, if we could have some kind of chat interface where I can select the text and replace it via generative text, that could be a great option.
For how long have I used the solution?
We have been using Office 365 for more than a year right now, and it has been predominantly incorporated with good results.
What was my experience with deployment of the solution?
During my administration setup of Office 365, it was quite difficult to set up my card payment and related items.
What do I think about the stability of the solution?
I am not specifically sure about the security features of Office 365; I need to check with my IT team, but it seems to be pretty reliable right now.
How are customer service and support?
I have not interacted with any technical support, so I do not have any experience with it.
How was the initial setup?
The initial setup of Office 365 was rated around seven out of ten in terms of complexity.
What about the implementation team?
I am not sure how much time it took to deploy Office 365 as these tasks were handled by our IT team.
What other advice do I have?
A couple of people would have used my email ID from my common email account, but I am not sure about the reason. I would need to check with my employee to see what they used it for.
I am not confident enough to say for what product we have used the solution. I would need to check with my team for more details.
On a scale of 1-10, I would rate Office 365 as a 9.
Collaboration features prove valuable amidst minor iOS app challenges
What is our primary use case?
I am currently using the Enterprise version of Office 365. I'm a corporate user and use it for my own company. I usually use Office 365 for Teams, mostly, and my emails run through Outlook as well. I use Planner within Teams a lot, specifically Planner and Calendar.
How has it helped my organization?
OneDrive has proven most beneficial for collaboration in my team in particular. We have just recently started using OneDrive for this. It has been impactful, but I don't think we've fully utilized it to notice that sort of an impact.
What is most valuable?
I use OneDrive extensively. I find OneDrive valuable because I'm able to have all my documents in one place and I can access them from anywhere.
What needs improvement?
Certain features such as the Planner and dashboards don't work as efficiently with the iPad version, the iOS version. On the iOS version, it's a little glitchy. On iOS if I want to access my Planner, I have to go to the browser and access it, which is very inconvenient. I hope that they improve that part and make the iOS app self-sufficient. The main challenge is its compatibility with iOS.
For how long have I used the solution?
It's been one and a half years. Before that, we were using Google.
What was my experience with deployment of the solution?
The setup of Office 365 rates around six out of ten in terms of ease. I rate it as six because while it isn't particularly difficult, there are many components within Office 365 to set up. It takes considerable time and requires someone dedicated to do it.
What do I think about the stability of the solution?
I would rate the stability of Office 365 as eight out of ten. Overall, it's been pretty good.
What do I think about the scalability of the solution?
Office 365 is pretty scalable because you can keep adding users. All employees in my company are using Office 365, which amounts to around 300 users. I have plans to increase the usage of Office 365 in the future. The scalability allows me to do that.
How are customer service and support?
Technical support for Office 365 is pretty good. I would rate them seven out of ten. The only concern is that sometimes the response time is a little slow.
Which solution did I use previously and why did I switch?
We decided to switch from Google Workspace to Office 365 because traditionally everyone uses Excel and Word instead of Docs and Sheets. It's good to have everything integrated on one platform. It was just a choice between Google Workspace and Office 365, or before that, Office.
How was the initial setup?
We decided to switch from Google Workspace to Office 365 because traditionally everyone uses Excel and Word instead of Docs and Sheets. It's good to have everything integrated on one platform.
What about the implementation team?
I participated only by giving the approval. My IT team handled the implementation.
What was our ROI?
I haven't seen any return on investment as of now.
What's my experience with pricing, setup cost, and licensing?
I think the pricing of Office 365 is four. It is on the less expensive side, but it is not very cheap. The cost increases as you keep adding users.
Which other solutions did I evaluate?
The price is somewhat justified. However, beyond Office, there are other products. Some basic products should be included in the package, with an option to choose from one or two products to include.
What other advice do I have?
The security features of Office 365 meet my company's data protection needs. With their dual verification, dual authentication and authenticator, it's pretty good. The implementation took approximately 15 days. Based on my experience, I rate Office 365 eight out of ten.
Boost in productivity and seamless integration enable work efficiency
What is our primary use case?
My current use cases for Office 365 include normal Excel, Word, Exchange, and security.
What is most valuable?
The most valuable features in Office 365 for me are productivity, as all my productivity requirements are fulfilled, and communication capabilities.
The main measurable benefit that Office 365 provides to my company is that it serves as our primary productivity tool.
What needs improvement?
I am not satisfied with the integration capabilities of Office 365, as we have not done any integration with third-party vendors.
I would like to see more AI tools in the next version of Office.
For how long have I used the solution?
I have been working with Office 365 for more than 10 years.
How are customer service and support?
I rate the technical support from Microsoft as seven out of ten, and I have feedback regarding their tech support.
I would like to improve the quality of services provided by technical support.
Which solution did I use previously and why did I switch?
The main competitor for Office 365 is Google, as I have used some of their solutions.
I prefer to work with Microsoft over Google.
What other advice do I have?
I only use Microsoft 365 products and do not use other products from Microsoft such as Visual Studio.
I sometimes use AI options in Office such as OpenAI or Copilot.
It doesn't matter what the company size is.
I can recommend Office 365 to other users.
I rate Office 365 an eight out of ten.
Efficient team collaboration with room for improved setup experience
What is our primary use case?
I use Office 365 in various environments including Teams.
What is most valuable?
The features of Office 365 are very beneficial. The Teams integration and SharePoint functionality have helped with project management in work and school environments.
What needs improvement?
There are features that could be enhanced or added to Office 365.
For how long have I used the solution?
I have had experience with Office 365 for a few years.
What do I think about the stability of the solution?
Office 365 demonstrates excellent stability overall.
How are customer service and support?
Their support deserves a rating of 10 out of 10 for customer service. I have utilized their online forums to resolve various issues.
Which solution did I use previously and why did I switch?
I have not had experience with other platforms such as Google or different collaboration tools such as Adobe. I am interested in learning the main differences between Microsoft and Google for these applications.
What other advice do I have?
On a scale of 1 to 10, with 10 being the most easy, Office 365 could potentially be made easier to use.
I am familiar with the security framework of Office 365, particularly regarding Teams meetings. Special logins are required even when accessing personal accounts, which influences our data protection strategy and benefits the company.
AI is utilized in Word through the editor feature, though I am not aware of other AI features integrated with Teams.
I would recommend Office 365 to other businesses and educational institutions as it serves these purposes effectively.
My advice for potential users is that the solution is very beneficial.
Overall, on a scale of 1 to 10, I would rate Office 365 as very good.
Collaborative tools empower remote teamwork despite minor integration challenges
What is our primary use case?
My use case for Office 365 nowadays is collaboration generally, specifically for emails, SharePoint, and OneDrive, as I collaborate with my team.
Having Teams as my central workspace, especially while working remotely, is essential.
What is most valuable?
Teams is the most productive feature out of everything in Office 365, thanks to the combination of chat with meetings and centralized file sharing, along with the ability to embed other applications within Microsoft Teams.
Personally, I now build solutions, which reflects how my role has changed. I build solutions that I'll be launching out soon.
Currently, it's majorly around the use of productivity tools, such as Office 365 and the similar tools, including Teams, Teams Planner, and Power Automate.
What needs improvement?
Based on my experience, I think Microsoft could improve the onboarding process for Office 365, particularly for end users who are not as technical, by providing more technical onboarding similar to what was done in the past with labs or demos that showcased capabilities.
There's much less video content now; it's more marketing content than technical content, which is not ideal for an end user.
For how long have I used the solution?
I have been working with Office 365 since 2014.
What was my experience with deployment of the solution?
The setup process for Office 365 is simple; it's definitely simple.
What do I think about the stability of the solution?
The stability for Office 365 is around a seven or eight.
It could be more stable, especially when doing co-authoring; applications may freeze or changes may not get reflected quickly enough on the remote end.
What do I think about the scalability of the solution?
The scalability for Office 365 rates as an eight or nine; it's pretty much up there.
I can use Office 365 for businesses with over 2,000 users as well as for businesses with only five users, so the experience is consistent across the board.
How are customer service and support?
I've rated Microsoft technical support a seven; they don't necessarily get all the answers, but they do refer when answers are not available.
The quality of support remains at a seven.
What other advice do I have?
I'm working with VMware solutions that haven't really changed from what I was making use of previously, so it's still pretty much the same thing. I'm also looking to get more in depth with Nutanix and its solution, majorly from a price comparison perspective.
I'm using a Cloud-based deployment model for Office 365.
I'd rate the pricing for Microsoft as a five.
I'm not using any AI integration with Office 365 at the moment.
I think Microsoft does a very good job with integration compared to other vendors, although I don't use their products as much as others, and I acknowledge that Google is improving on their identity security.
Overall, I'd give Office 365 a mark of eight.
Efficient data analysis and seamless integration improve productivity
What is our primary use case?
We use Office 365, specifically Excel, Word, PowerPoint, and Google Forms. These tools are used for pivot tables, data analysis, and data maintenance. Our team of 15 members all uses Office 365 to maintain and analyze data.
What is most valuable?
The pivot table feature is most valuable because it helps me understand large volumes of data in a very short time.
The integration with AI will help explore new features of Office 365. Currently, the AI integration is not good and not user-friendly.
Time savings is another valuable feature. Cost savings depend upon the scalability of the business.
What needs improvement?
The regression modules which help with regression analysis are the most difficult to use.
For how long have I used the solution?
We have been using the solution for three to four years.
What was my experience with deployment of the solution?
We did not find any difficulties integrating Office 365.
What do I think about the stability of the solution?
We have experienced stability issues.
How are customer service and support?
We have utilized customer service.
Which solution did I use previously and why did I switch?
I have used Office 365 from day one, including for personal use.
How was the initial setup?
The setup took a few hours, not just 30 minutes to complete.
Which other solutions did I evaluate?
We have not considered different solutions.
What other advice do I have?
I would recommend Office 365 to my colleagues and friends who work in this field.
The solution is particularly useful for pivot tables, data analysis, and maintaining data.
On a scale of one to ten, I rate this solution a ten.
Integration with various platforms and ease of printing enhance productivity
What is our primary use case?
The use cases for Office 365 include Microsoft Excel and Microsoft Word, and it's primarily for professional work rather than personal usage.
What is most valuable?
The valuable features of Office 365 include easy integration with different platforms, and it's the standard solution because almost all people use this Microsoft Office solution. It's more compliant with different formats.
One feature I use frequently is the ability to print information and papers to continue work or review offline without having the laptop. Printing is something I do frequently.
What needs improvement?
Regarding areas that could be improved in Office 365, they currently have an integration with Copilot, which I haven't used yet. It's not a new feature, but it's something I want to start exploring later. Additionally, more integration with AI could be beneficial.
For how long have I used the solution?
I have used Office 365 for three to four years.
How are customer service and support?
I haven't called support for Office 365, so I cannot rate their support on a scale of one to ten.
When I encounter problems with Office 365, I search on Google for solutions, but I don't use the official support at all. My only support resource is using Google.
Which solution did I use previously and why did I switch?
I used a different solution before Office 365, which was with the Google platform. I switched to Microsoft because it's more compatible.
Microsoft Office is more compatible with the formats I work with.
How was the initial setup?
The setup for Office 365 is very easy. It involves downloading and following simple installation steps. There were no issues during the setup process.
What about the implementation team?
I am not involved in deployment for Office 365, so I cannot speak to how complex the project can be. I only work with the installation.
What other advice do I have?
I have experience with Microsoft tools including Office 365 and Windows Server, and Office tools because they are universally used.
I would recommend Office 365 to others, though recommendations are rarely necessary as almost all people I know already use the tool.
On a scale of 1-10, I rate Office 365 a 10.