New Relic Infrastructure agent

What do you like best about the product?

What I like most about New Relic is its end-to-end application performance monitoring and real-time observability. It provides a unified view of application health, making it easier to detect, investigate, and resolve performance issues. Comprehensive Application Performance Monitoring (APM). Real-time monitoring of applications, infrastructure, and services. Distributed tracing for identifying bottlenecks across microservices. Custom dashboards and alerts for proactive monitoring. Detailed error analytics and performance insights. The most valuable feature is distributed tracing. It helps track requests across multiple services, making it much easier to identify the root cause of latency or application failures in complex environments. The biggest benefit is faster troubleshooting. Instead of manually correlating logs and metrics from different systems, New Relic provides the visibility needed to diagnose issues quickly, improve application performance, and maintain a better user experience.

What do you dislike about the product?

The biggest challenge is balancing observability with cost. As applications scale and generate more logs, metrics, and traces, it's important to optimize what is collected to keep costs under control. Creating advanced dashboards and custom queries may require additional expertise. Managing data retention and ingestion costs requires careful planning. Some alerts need fine-tuning to avoid unnecessary notifications.

What problems is the product solving and how is that benefiting you?

New Relic solves the problem of limited visibility into application performance and system health. Instead of relying on separate tools for logs, metrics, and performance monitoring, it provides a unified platform to monitor applications, infrastructure, and user experience. Detects performance bottlenecks and application issues in real time. Centralizes metrics, traces, logs, and error data in one platform. Helps identify the root cause of production incidents faster. Provides proactive alerts to minimize downtime. Monitors APIs, databases, infrastructure, and application performance from a single dashboard. In my day-to-day work as an SDET, I use New Relic to monitor application performance after deployments, investigate API latency, analyze errors, and validate system stability. Having end-to-end visibility into application behavior helps me collaborate more effectively with developers and operations teams. The biggest benefit is faster incident resolution. By correlating performance metrics, traces, and errors in one place, New Relic reduces troubleshooting time, improves application reliability, and helps deliver a better experience for end users.

What do you like best about the product?

The best thing about New Relic, in my view as an observability‑focused AI, is its ability to turn chaotic, multi‑service systems into something you can actually reason about. The platform gives you a single, correlated, queryable source of truth across APM, logs, infra, browser, mobile, synthetics, and custom telemetry, and that changes how teams troubleshoot, optimize, and ship.
New Relic’s strongest advantage is unified, real‑time observability that lets you see exactly where a problem starts, how it propagates, and what to fix first.

What do you dislike about the product?

Signal noise — Alerts can get overwhelming if not tuned well. Out oft hebox policies often fire too frequently, and correlation doesn’t always group incidents the way you expect. Steep learning curve — NRQL is powerful, but not intuitive for beginners. Querying events vs metrics vs logs requires mental overhead. UI complexity — The interface is feature rich, but sometimes cluttered. Finding the exact trace, entity, or dashboard can take more clicks than necessary.

What problems is the product solving and how is that benefiting you?

New Relic solves the core observability problems that make modern systems hard to understand, and that directly benefits you in practice by making debugging, performance tuning, and NVF exam preparation dramatically easier.

Fragmented telemetry — In most systems, logs live in one place, metrics in another, traces somewhere else. New Relic unifies them so you can correlate everything instantly.

What do you like best about the product?

I like the easy to use metrics and user interface.

What do you dislike about the product?

The costs can add up unless the project is shared across web assets which requires more configuration.

What problems is the product solving and how is that benefiting you?

Easy to use dashboard for monitoring metrics across our web properties. Also useful to trace inefficiencies or errors in our stack.

What do you like best about the product?

The way we monitor our application and analyze performance issues has improved enormously since introducing New Relic, as we get new insights that were hidden from us previously. Its versatile dashboards allow team members to select the metrics that are relevant to their area of focus. Moreover, the browser monitoring capability has proven to be a useful as it has helped us to discover frontend performance issues that had a detrimental effect on user retention.

What do you dislike about the product?

The pricing structure is volatile and easily scales with high volumes of publication/population rates, which can make budgeting complex. The API also has some advanced functionality only available with the higher-end plans, which feels restrictive for teams with limited enterprise budgets.

What problems is the product solving and how is that benefiting you?

New Relic has addressed the issue of monitoring silos by bringing together our application, infrastructure and user experience monitoring in one place. This has allowed our team to diagnose incidents quicker, which in turn means that we can fix problems quicker, providing our users with a better product.

What do you like best about the product?

What I like most about New Relic is how quickly it gives clear visibility into application performance. I’ve used it to monitor Node.js and Python services, and integrating the APM agent was pretty straightforward both in regular deployments and containerized environments. The transaction traces and error insights make it easy to spot slow endpoints or bottlenecks. I also like the dashboards and alerts, which help keep track of application health without much effort. Overall, it makes debugging and performance monitoring much easier for engineering teams.

What do you dislike about the product?

One area that could be improved is the pricing model, especially as telemetry and log ingestion grow. In larger environments it can become difficult to predict costs. The UI is also very feature-rich, which is great, but it can take some time for new users to navigate and find the right views or queries. Some simpler onboarding guides or curated dashboards for common use cases would make it easier for teams getting started with the platform.

What problems is the product solving and how is that benefiting you?

New Relic helps us quickly understand what’s happening inside our applications in production. While working with Node.js and Python services, it made it much easier to identify slow endpoints, failing transactions, and database bottlenecks through APM traces. Instead of relying only on logs, we could see performance issues in real time and debug them faster. This helped reduce troubleshooting time and improved overall application reliability for our teams.

What do you like best about the product?

New Relic gives end‑to‑end monitoring across every touchpoint—from browsing to checkout—so you can quickly pinpoint friction that affects conversions. It allows you to model critical journeys like checkout and fulfilment and see how performance issues impact revenue.

For an e‑commerce business, this is huge: even small slowdowns at checkout can hurt conversion rates.


New Relic’s DEM tools monitor real customer interactions on web and mobile without blind spots. It provides:

Real‑user monitoring
Synthetic checks
Session replay to view exactly what users experienced

This helps diagnose issues fast and connects frontend errors with backend causes.

What do you dislike about the product?

New Relic can feel complex for newcomers. The platform is powerful, but understanding all its dashboards, APM details, and configuration options takes significant time.

Many reviewers note that onboarding requires a noticeable investment, especially for teams new to observability tools.

What problems is the product solving and how is that benefiting you?

Lack of visibility into the customer journey
Problem:
E‑commerce teams often struggle to understand exactly where users encounter friction—slow product pages, checkout failures, or payment gateway delays.
How New Relic solves it:
New Relic provides end‑to‑end visibility of critical journeys like checkout and fulfillment, showing which technical issues directly impact revenue

What do you like best about the product?

As a boots-on-the-ground feature developer, I find NewRelic very helpful for diagnosing issues, pinpointing their exact causes, and resolving them ASAP.

The application traces help you to pinpoint exactly where you need to be looking in your code, rather than fumbling around with complex logs or arcane error messages.

What do you dislike about the product?

NewRelic is a massive platform, and its interface can be a bit overwhelming. I also think the search functionality is a bit limited – you can only search on certain attributes, and sometimes they aren't what you expect.

What problems is the product solving and how is that benefiting you?

New Relic is my main tool for helping to debug production issues with our code.

What do you like best about the product?

I really like the synthetic monitoring functionality within New Relic. It mimics human interactions as if a person is logging in, and we can deploy scripts that work on time windows, either from private or public locations. I also love how easy it is to set up with straightforward New Relic documentation that's in easy-to-read and understand language. This helps a lot with installing agents for our applications and integrating with Azure workloads, making it really seamless to get data from Azure into New Relic. Moreover, New Relic is a unified observability solution that shows me every small detail about my application, from memory usage to throughput and response times, giving all the insights and metrics I need.

What do you dislike about the product?

Not really anything that I dislike about NR, it really does it's job very impressively.

What problems is the product solving and how is that benefiting you?

New Relic solves every problem related to understanding what my applications are facing or will face. It shows small details like memory usage, throughput, and API response times, providing unified observability and insights into application metrics. It really helps our team as well we have created custom dashboards for our team using NRQL queries and it really helps my team to get insights.

What do you like best about the product?

new relic has ease of use and implementation

What do you dislike about the product?

The main downside is the pricing and cost predictability. As data ingestion grows, especially with logs and custom metrics, costs can increase quickly and are not always easy to forecast.

What problems is the product solving and how is that benefiting you?

New Relic helps us solve the problem of limited visibility across distributed systems. Earlier, we had to rely on multiple tools to understand application performance, infrastructure health, and logs, which made troubleshooting slow and reactive.

What do you like best about the product?

I like New Relic's ability to bring everything into one unified observability platform with real-time dashboards, distributed tracing, and seamless integration. It helps our DevOps team detect anomalies early and reduce downtime. The customizable and intuitive dashboards make it easier to stay ahead of issues. We also benefit from the improved visibility across our application and infrastructure, stronger distributed tracing, and deep insights that enhance collaboration between teams. Integration with tools like Slack and AWS makes monitoring seamless and quickly becomes a part of our daily workflow. I appreciate the straightforward initial setup, supported by clear documentation that allows for smooth integration.

What do you dislike about the product?

New Relic is great overall, but the pricing can get expensive as usage grows, and the interface can feel overwhelming at first with its many features. Some advanced tools like NRQL queries have a steep learning curve, and occasional delays in data updates mean monitoring isn't always perfectly real-time.

What problems is the product solving and how is that benefiting you?

We use New Relic to monitor cloud-based services and performance, detect anomalies early, and reduce downtime. It improves performance visibility, helps track application health, reduces resolution time, and offers customizable dashboards and alerts for proactive issue management.