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    Evan K.

CRM full of automations

  • October 31, 2019
  • Review provided by G2

What do you like best about the product?
HubSpot lets you do more with less. Once you have your automation rules in place, it's just a matter of executing them.
What do you dislike about the product?
It was very difficult to get started. There is a lot to learn because of the sheer volume of tasks that HubSpot does.
What problems is the product solving and how is that benefiting you?
Single platform to manage all social media apps
Recommendations to others considering the product:
I mentioned earlier in my review that there is a lot to learn about HubSpot. This is true but I don't want to scare you away. HubSpot has created their own "academy" where they have created short videos to give people a crash course in learning how to use HubSpot.


    Professional Training & Coaching

Swiss Army Knife for Email Campaigns

  • October 31, 2019
  • Review provided by G2

What do you like best about the product?
HubSpot is a one stop shop in terms of getting all of your leads partners contacts whoever you sent email campaigns to specific and customized newsletters.
What do you dislike about the product?
I really don’t dislike anything about this application that I could make a point on.
What problems is the product solving and how is that benefiting you?
The ability to get certain email campaigns to certain contacts in the groups that they fall under as well as make sure that our contact us page has automated responses depending on the drop-down subject that the inquirer chooses and also making sure we can integrate this information with our customer relationship management program so that leads her updated in real-time.
Recommendations to others considering the product:
If you are considering utilizing email campaigns and forms to a professional level within your project or business, then don't hesitate and go with Hubspot.


    Christian F.

Workflow review

  • October 31, 2019
  • Review provided by G2

What do you like best about the product?
I like the functionality, being able to design the way we want to reach our contacts and manage them.
What do you dislike about the product?
Not showing responses on marketing emails on workflows, we want to have more interactions, like no time frame delay to go to the next step, let the system be like an Active list and wait for the if/them branch to move contacts as they reply or interact. I would like to include manually contacts to campaigns. when adding a workflow to a campaign, being able to get all the metrics even if it has already started.
What problems is the product solving and how is that benefiting you?
Organizing contacts more efficiently, having many tools of interaction with contacts, getting metrics from all marketing efforts.
Recommendations to others considering the product:
Don't let your leads go away, with Hubspot you can manage all of your contacts and your teammates.


    Madison L.

Best software out there!!!

  • October 30, 2019
  • Review provided by G2

What do you like best about the product?
How user friendly it is, we have no problem at all training our new staff on how to use it even if they have never even heard of a CRM (we have many students in our company). Also love that the reports are automatic and updated frequently, they are easy to find and make insights about. Everything is organized nicely and easy to find and use on the platform. I like that you can choose what sections your employees can see and use. Customer service is also very helpful.
What do you dislike about the product?
That my boss won't buy the premium version. Wish that importing documents into emails could be a little easier, we have a lot of data sheets specific to serial numbers, so finding/attaching and making sure all is correct takes a bit of time. I wish that I could type in the serial number to the email and it would automatically bring up that file with all related documents, but that is me dreaming.
What problems is the product solving and how is that benefiting you?
We never had a good way for tracking our metrics, and now we can see them all on one page without hesitation. I would also spend so much time looking through emails seeing what I have and haven't replied to, who knows how many leads I missed with a messy inbox. HubSpot allows me to filter through easily and make tabs on certain emails that I need to follow up on.
Recommendations to others considering the product:
N/A


    Marketing and Advertising

Great platform for learning automation

  • October 30, 2019
  • Review provided by G2

What do you like best about the product?
The user interface and platform are intuitive and easy to use, it's very easy to self-learn and get going quickly. Probably the most attractive UI in comparison to other solutions.
What do you dislike about the product?
Analytics are clunky and not helpful, the dashboards are lacking in function and reporting is lack-luster.
What problems is the product solving and how is that benefiting you?
Our company is using Hubspot for all marketing automation, but not the CRM tool. This has helped us launch nurture campaigns, create event pages, dynamic lists, and workflows very quickly and easily. This is an ideal intuitive platform for those who want to learn automation themselves and get set up fairly quickly.
Recommendations to others considering the product:
Be sure to know what you're looking for in this product, and how you want it to work with the rest of your tech.


    Luís F.

Powerful, efficient and user friendly

  • October 30, 2019
  • Review provided by G2

What do you like best about the product?
Hubspot's marketing hub has been instrumental in the success of various marketing and sales campaigns that we have designed, launched and tracked.
It helps not only in management but also in evaluation and consequent improvement.
We also subscribe to HubSpot's effort to improve some features and constantly be available to respond to service tickets, looking for solutions to the challenges we are facing.
What do you dislike about the product?
Integration and management of social networks.
Huge difficulty in integrating email without a consistent response from you.
What problems is the product solving and how is that benefiting you?

HubSpot has mainly given strength to the strategies and campaigns we design and implement.
Integration and automation takes marketing to the next level.
We have also achieved greater systematization of sales processes and improved level of customer service.
Recommendations to others considering the product:
Powerful and efficient tool. Easy to use for those with a clear view of marketing and sales.


    Saif N.

HubSpot Marketing Campaigns

  • October 30, 2019
  • Review provided by G2

What do you like best about the product?
I liked how easy it is to create a complete campaign from social media to google ads to landing pages to marketing emails in just a matter of hours
What do you dislike about the product?
I didn't like how the page builder is designed, it has a lot of limitations
What problems is the product solving and how is that benefiting you?
I'm solving the automation problem and organizing tasks for the sales team, we expanded our lead database and increased the efficiency of our sales process
Recommendations to others considering the product:
Use the learning center to gain more knowledge and experience, it helped me transition from being an application developer in the IT department to being a marketeer and gain the required knowledge to help the marketing department and the organization to my full potential.


    Sports

Easy to navigate and build marketing programs

  • October 29, 2019
  • Review provided by G2

What do you like best about the product?
The onboarding process when transitioning to HubSpot is great. You have the support of a dedicated consult to assist with your issues, map your onboarding timeline and checkpoints, and make sure you're on the right track. There are a lot of other positives with HubSpot, including easy drag-and-drop email builder that's fully responsive, simple contact management structure, and great social integrations for publishing and ad management tying back to a campaign in HubSpot.
What do you dislike about the product?
The folder organization across the different areas of HubSpot need standardization. Some places, you can only have one top level folder, other areas you can have folders within folders to organize your assets. The biggest downside is when you first enter that asset area, you aren't able to stick to the folder view; you hit the full list of assets and need to manually toggle to folder view. Also, cloning assets does not put the asset in the same folder you're cloning from, so you need to go back to the root and move the newly created asset.
What problems is the product solving and how is that benefiting you?
Hubspot has helped us consolidate our martech stack and the data structure is far better and easier to work with than some alternative products. This allows our organization to segment our campaigns far better, employs easier automated workflows, and makes us more efficient with such a lean team.
Recommendations to others considering the product:
Make sure you understand the various enterprise levels of HubSpot to ensure you're getting all the features you need.


    Hospitality

A detailed yet complete tool for marketers

  • October 29, 2019
  • Review provided by G2

What do you like best about the product?
The thing I appreciate the most about Hubspot is the possibility to automate marketing actions in an efficient and intuitive way. Especially regarding marketing emails, the fact of being able to track performances and user's behavior is great.
What do you dislike about the product?
In some cases, mainly regarding workflows, I do feel the need for an easier way to create multiple scenarios (branches for example) without having to repeat the conditions every time. Also, clear properties to track utm parameteres would be much appreciated.
What problems is the product solving and how is that benefiting you?
With Hubspot, I am managing all the email marketing automation being able to use a variety of workflows to address all the different kinds of contacts we acquire. I feel I can spend less time on making sure everything's working fine and focusing more on optimizing performances.


    Facilities Services

Hubspot really supporting our business

  • October 29, 2019
  • Review provided by G2

What do you like best about the product?
The ability to understand our leads better, enabling us to engage with them at the correct time and stage within their purchasing journey. The tools that Hubspot furnish us with, allow us to connect with our customers at different stages of their journey.
What do you dislike about the product?
Projects could be expanded upon. We would like both tasks and projects to be available in one area, also the ability to minimise the project categories hiding subtasks until selected. Also, we would really benefit from a priority tool for both tasks and projects.
What problems is the product solving and how is that benefiting you?
We have seen huge benefits from every area, internal workflows are a great tool enabling us to progress deal stages and trigger tasks within those stages, enabling us to keep customers well informed at each stage as work is being prompted internally, keeping both internal teams and external client better informed and communication clear.