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    Matt M.

The Only CRM That Actually Feels Built for Marketers

  • June 11, 2025
  • Review provided by G2

What do you like best about the product?
What I appreciate most is how seamlessly everything works together in one place. Because of that unified experience, I can build, launch, and manage complex marketing workflows much faster than I could in other platforms. For example, in HubSpot I can spin up forms, attach automation, and track performance—all without leaving the same interface. In contrast, doing something similar in Salesforce would likely take a team of two, and still feel disjointed. HubSpot not only makes me more efficient as a solo operator, but also provides immediate access to insightful metrics and reporting—often automatically populated if you’re using the tools as designed. It’s a massive force multiplier.
What do you dislike about the product?
Ironically, one of the things I love about HubSpot—its all-in-one approach and built-in attribution reporting—is also where it causes the most friction. The attribution reporting is overly rigid. While the native reports include various models like W-shaped or linear, those insights aren’t accessible in custom reports. This creates a frustrating disconnect: if you want to build a tailored, omni-channel attribution model, you’re stuck either using HubSpot’s predefined structure or rebuilding reports from scratch.

For clients who want detailed, multi-touch insight across channels—webinars, paid search, organic social, etc.—HubSpot’s attribution system becomes limiting fast. Once you need something more custom, the native reports often become confusing or irrelevant, and explaining which numbers to trust (and which to ignore) turns into an ongoing operational burden.
What problems is the product solving and how is that benefiting you?
HubSpot Marketing Hub solves the fundamental problem of disconnected marketing tools and data. Instead of stitching together multiple platforms to manage forms, automation, reporting, and CRM functions, HubSpot provides a truly unified experience. That centralization lets me move faster, work more independently, and make better decisions based on real-time insights.

As someone who manages both strategy and execution, I’m able to build full-funnel campaigns—from lead capture to follow-up automation to reporting—without switching tools or involving a dev team. The system handles a lot of the tracking and attribution automatically, which saves time and reduces errors. It’s a huge advantage for lean marketing or RevOps teams that need to operate with precision and speed.


    Sanjay P.

Really loved it

  • June 11, 2025
  • Review provided by G2

What do you like best about the product?
we are using HubSpot as CRM and used their many of the sub services like sales professional and now marketing hub is the best we got so far. I can schedule my social media post from here itself. I can create CTA (Legency) and integrate with my forms or website pages. I loved this.
What do you dislike about the product?
No major dislikes as of now. But if i found then I will update my review.
What problems is the product solving and how is that benefiting you?
we are using HubSpot as CRM and used their many of the sub services like sales professional and now marketing hub is the best we got so far. I can schedule my social media post from here itself. I can create CTA (Legency) and integrate with my forms or website pages. I loved this.


    Leisure, Travel & Tourism

Primary Use For Creating, Sending and Analysing Email Campaign (UK)

  • June 11, 2025
  • Review provided by G2

What do you like best about the product?
The email builder is very easy to use, and the analytics after sending are clear and useful. Automated emails and workflows are easy to create.
What do you dislike about the product?
The email builder glitches regularly. It will not allow you to change the format of text without closing and reopening. It would be useful to be able to set a primary font so it's not writing in Arial all the time. Pasting with plain text should match the current formatting which is doesn't consistently do.
What problems is the product solving and how is that benefiting you?
Workflows, where leads are coming from, how many leads, analysing open and click through rates for emails, bots


    Information Technology and Services

Hubspot has seriously improved

  • June 11, 2025
  • Review provided by G2

What do you like best about the product?
It really now feels like a fully featured Marketing Automation Platform
What do you dislike about the product?
It still lacks some of the most powerful workflow tools of its biggest competitors
What problems is the product solving and how is that benefiting you?
Hubspot provide ease of use for core marketing automation capabilities: forms, marketing database, email, lead scoring.


    Computer Software

Efficient, Intuitive, and All-in-One

  • June 10, 2025
  • Review provided by G2

What do you like best about the product?
It's an all-in-one platform that's easy to use, with powerful automation and seamless CRM integration. It helps align marketing and sales and supports data-driven decisions
What do you dislike about the product?
For my type of work, it's a bit hard to understand how to filter lists and views to get exactly what I need.
What problems is the product solving and how is that benefiting you?
It helps me organize and track leads more efficiently, automate follow-ups, and align marketing efforts with sales. This saves time and improves conversion rates


    Construction

I have had a positive experience using HubSpot to manage client communications for our company.

  • June 10, 2025
  • Review provided by G2

What do you like best about the product?
Much needed customizable reporting for the sales figures
What do you dislike about the product?
We use hubspot with multiple different platforms to manage our clients and profitability causing duplicative data entry.
What problems is the product solving and how is that benefiting you?
HubSpot helps solve the challenge of staying organized and consistent with client communications and outreach. For us, it ensures timely follow-ups, centralized contact data, and visibility into the client journey—all of which improve efficiency and allow us to deliver a more professional and personalized client experience.


    Daniel P.

Great system that makes it easy to connect everything and manage your leads

  • June 10, 2025
  • Review provided by G2

What do you like best about the product?
The integrations and how easy it is to connect everything together.
What do you dislike about the product?
Only real downside is if you are a smaller company it may be expensive.
What problems is the product solving and how is that benefiting you?
Mainly just helping us keep our leads engaged and supported.


    Daniel L.

hubspot the full automation program

  • June 10, 2025
  • Review provided by G2

What do you like best about the product?
I like that you can apply and integrate evetrything into one platform, and automate your marketing strategy.
What do you dislike about the product?
I think this need i little improvement into the integration of AI i think it could be better a little bit, but nothing else to say.
What problems is the product solving and how is that benefiting you?
I can integrate all my marketing tasks in one platform and that's good because we can do everything into one process of steps not separate but in a good one.


    Nick M.

Strong automation and flexibility

  • June 10, 2025
  • Review provided by G2

What do you like best about the product?
The ability to automate sequences emails, tasks. Excellent reporting around KPIs
What do you dislike about the product?
Inbound lead automation doesn't always sync to the right company
What problems is the product solving and how is that benefiting you?
Staying on top of new users and streamlining onboarding


    Events Services

Great product once you get your head around it

  • June 10, 2025
  • Review provided by G2

What do you like best about the product?
Automations via workflows and sequences make things more efficient, especially if you're operating a tight ship and need to multi-task
What do you dislike about the product?
You need to keep regular checks on your marketing contacts so you don't go over your billable marketing contacts limit - this can get expensive. It would be really great if Hubspot allowed admins to set a value limit so you could be confident you would not go over this limit accidentally.
What problems is the product solving and how is that benefiting you?
Automation and saving us time with integrated forms, automated emails via workflows and data entry