Arena PLM + QMS for AWS GovCloud
Arena, a PTC businessReviews from AWS customer
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Many great things
What do you like best about the product?
BoM, document and part control is excellent. Training and projects are basic, but good. Quality is limited, good for some things, unwieldy for others. Arena is as good as competitors overall. Stronger in some areas (kicks MasterControl butt in BoM control) and weaker in others (redlining and collaboration).
What do you dislike about the product?
Unable to set up dynamic forms (change requested input based on chosen field value). For the price, the lack of dynamic ability is extremely frustrating.
What problems is the product solving and how is that benefiting you?
Our document, item and BoM control is top notch. Having our training plans electronic and automatic notification to retrain upon document revision is gold. Wish we could only require retraining on revision change. If we need to correct a typo everyone needs to retrain. We have our onboarding an offboarding process in requests, which has been excellent. New capabilities of access policies to restrict access based on custom attributes is going to lead to great things.
Recommendations to others considering the product:
Costs rack up quickly. Push for licensing differentiation between read-only and full users, there currently is none.
Arena allows relatively simple organization of documents.
What do you like best about the product?
Allows users to easily access and manage all documents.
What do you dislike about the product?
It is not as user friendly when it comes to looking up specific documents.
What problems is the product solving and how is that benefiting you?
Arena allows me to gather document approvals electronically, and a more organized way to view workflows.
A little difficult to navigate, but a great product overall
What do you like best about the product?
I really like how our documents are organized, and how everything ties together.
What do you dislike about the product?
Sometimes I would like to search by partial item names and that doesn't usually work. I also don't feel that navigating within the program is very intuitive.
What problems is the product solving and how is that benefiting you?
It's a great way to keep track of documents and all the different requirements posed by the FDA.
Recommendations to others considering the product:
It's valuable to get training in the use of Arena
Arena review
What do you like best about the product?
easy to use, easy to learn, good customer service
What do you dislike about the product?
not many functions, report/export functions can be better with more options
What problems is the product solving and how is that benefiting you?
Able to store documents and create change requests.
Recommendations to others considering the product:
yes, I will recommend
User friendly experience.
What do you like best about the product?
Searching by function and the ability to access revision history within each document
What do you dislike about the product?
Uploading large quantities of files is very time consuming.
What problems is the product solving and how is that benefiting you?
Central PLM system to manage our internal document control needs.
User Friendly Software
What do you like best about the product?
First of all, Arena is user friendly software, it's very easy to navigate through it and find the information that you need, second, even the basic Arena package offers a lot for businesses, and lastly the customer support, their respond is fast and helpful.
What do you dislike about the product?
I use Arena since 2014, I did not have any issues with it.
What problems is the product solving and how is that benefiting you?
Mainly we use Arena to store Item Master, BOM information, track Engineering requests and changes.
Recommendations to others considering the product:
I would recommend Arena to companies that want to track any type of changes to Item Masters, BOM and drawings. Arena links all this information plus history of all changes and requests.
Easy to learn, Quick to use and Effectively links documents.
What do you like best about the product?
The basic PLM information is easy to create and control. It's user friendly, which reduced the learning curve and allowed me to ramp up my productivity in a short time. The ability to open a specific file and access multiple linked information within that file without having to open multiple screens. The updated ability to upload files through drag and drop. Centralized location for compliance documentation associated to items within a product. Arena is a good tool for managing complex Bill of Materials and supplier/sourcing relationships. Sourcing info is easy to find, and it's easy to see where a specific component is used. Turn around time is short and the approval process is easy to manage.
What do you dislike about the product?
The user interface is not very visually appealing. The search functions are not always the best. I have to specify search criteria before I search. I would prefer to enter a part number or file name and have it just search by the entered information. No spell check.
What problems is the product solving and how is that benefiting you?
Document control and record retention. We primarily utilize ARENA for part and document management. The main feature of ARENA that makes it an efficient tool is the ability to easily connect related parts. If a new part is generated, it is very easy to build out a BOM and attach all relevant documentation. Arena allows me to maintain engineering drawings at each revision level and quickly go back to view previous versions.
Recommendations to others considering the product:
Arena was extremely easy to deploy and implemented on time. The implementation team was a great help and is always there to support when needed. I also find that when sending suggestions for improvements or changes they are super quick to respond, which is great in a fast-paced industry like ours. Arena has been instrumental with many users working from home as information is always available by all at all times. Arena is well suited for document management and building BOMs for products. Organization involvement for approval on certain items is wonderful.
Its improved a lot since but has ways to go
What do you like best about the product?
customer support in arena is very good and are quick to reply and answer our needs. I like the freedom on being able to create the templates to fit your need. Buying the product package that includes courses on how to set up arena is extremely beneficial to understand how to create an effective template for your organizational needs.
What do you dislike about the product?
some of the processes are redundant can be made better by changing the way it is implemented. A lot of the stuff that requires manual attention can be automated. Setting up arena can be hard especially without the tutorial series offered by the arena. The number of people familiar with arena is still limited and could be hard to source people to work on and could lead to a long training plan to bring people up to speed.
What problems is the product solving and how is that benefiting you?
QMS and PLM problems.
Great quality management system
What do you like best about the product?
With the newest update, you're able to drag and drop files to upload. Once you have the workstation set up, it's easy to create new items and route for approvals. It's very user friendly and the ability to report out data makes it useful for analysis.
What do you dislike about the product?
I don't like that when you search items, the default is only 20 items and you have to "select all" every time.
What problems is the product solving and how is that benefiting you?
It's a fast and easy way to manage all your quality documents, drawings, work instructions, and test protocols and reports that are required per ISO / FDA regulations.
Recommendations to others considering the product:
I've used Master Control, QAD, and various other software. Arena is one of the best and they update it regularly.
Product Engineer
What do you like best about the product?
Extremely organized and regimented - perfect for intensive quality management systems; reliable
What do you dislike about the product?
Not the best user interface - could be a bit more user friendly; for new employees, it takes a decent amount of time to train and get used to system
What problems is the product solving and how is that benefiting you?
At first, Arena started out as a basic quality management, but now as we grow as a business we are using it to solve other problems like supplier change requests and marketing data storage. Especially as our team grows in size, it provides us with a common platform to monitor issues and upcoming changes and allows us all to stay on same page and not forget about tasks.
Recommendations to others considering the product:
System is reliable and does what you need it to do!
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