What do you like best about the product?

Canto is an excellent digital asset management (DAM) platform. This is our first DAM, so shifting our processes, developing best practices, and training was a significant lift at the start. Our implementation manager at Canto, Meghan, was knowledgeable, thoughtful, and patient as we moved through the setup and training. She took the time to answer questions, offer resources, and got answers when we had unique requests.

The platform itself is easy to use, straightforward, and offers a lot of customization for us. Canto also provides a plug-in to InDesign (Canto Connect), which was a key factor in deciding to go with Canto. While we considered other DAM options, Canto had the most approachable way to integrate images from the DAM to projects and maintain the integrity of the files and the security of copyright agreements.

What do you dislike about the product?

There are some limitations in the backend file structure or metadata when loading to the system, however, the Canto team is nimble and R&D listens to customer comments and works on improvements. Otherwise, no major issues at this point.

What problems is the product solving and how is that benefiting you?

Canto provides greater security with copyrights, maintaining file integrity, and transparency surrounding file ownership and use. Canto also makes searching for images across our many offices and services easy with metadata and AI search capabilities. Facial recognition is incredible and it's only going to improve over time. Canto offers us a better way to find the right images for our projects more efficiently and accurately.

What do you like best about the product?

The initial sales demo and calls were informative, providing clear answers to our questions.

What do you dislike about the product?

As an organization, we made the decision to purchase this subscription under very specific terms, including a delayed implementation start date of January 2024. However, we were pressured by the sales team to sign the agreement before the end of November 2023 due to pricing constraints that would not extend into December.

Despite our clear timeline, an unexpected staff transition in December left us unable to begin implementation as planned. We reached out that same month to request a deferment, knowing that we would not be able to proceed for the first eight months of 2024. That request was ignored until we followed up again in January, at which point we were informed that no adjustments could be made due to the signed contract. Additionally, the original sales representative had left the company, leaving us with no point of contact who had been involved in our initial discussions. This response made it clear that our business was not valued and that there was little regard for building a trusted relationship with us as a new customer.

Despite numerous emails throughout the year, we finally met with an account representative on December 13, who assured us they would explore potential solutions. However, despite multiple prior outreach attempts—starting with an initial email in September—there was no follow-up after that meeting. The only communication we received was an invoice for payment. Even after reiterating that we were still awaiting a resolution, the only response came from the accounts payable department.

Now, after eight weeks of silence, we have finally received a follow-up, only to be offered a mere six-month extension—despite having already paid for an entire year of service that we have been unable to use and demanding another year of payment with no clear path of onboarding or implementation. This offer does not acknowledge the challenges we faced, the lack of communication, or the fact that we have been trying to resolve this issue for months.

We are extremely disappointed by this experience. The lack of responsiveness, inflexible policies, and disregard for customer needs reflect poorly on the company’s commitment to service and support. We had hoped to establish a productive, long-term relationship, but this experience has left us questioning whether this is a company that truly prioritizes its customers.

What problems is the product solving and how is that benefiting you?

None at this time. We can't even onboard.

What do you like best about the product?

It has great tools to search for assets, download and manage the galleries. The search tool is quite good.

What do you dislike about the product?

The experience of uploading assets has issues. The suggestions for TAGS is too aggresive, and the suggestion should not take precedent, especially if it does not start with the same spelling as what was typed.
For example the tag FISH, and the suggestion is ICE FISHING, and we have to redo the process several times to ensure the correct tag is entered.
Pressing enter after adding a TAG, makes the cursor dissaperar and the user has to select the input bar again for every tag. Best practice is that Enter selects the tag and keeps the curson on the same dialogue box so a new TAG can be added.
The Chat bubble is very annoying, it covers the Download Button when the Download window is opened.
When I create a single download preset for a Portal, and no other alternatives existe, Do we really need to go through all the selection process? Can it go straight to download with the preset, just like it does when you download the original?

When sharing a URL to a folder from the main library, with a user who is only in a portal but has access to the same folder I'm sharing, it's a very convoluted process to go to the portal that that user has, and share that URL.
Is there a way to share a URL that will open that folder to all of those who have access? It becomes very tedious to go to different portals, select the URL and share each URL with the different users when working with users who are using different portals.

What problems is the product solving and how is that benefiting you?

Sharing assets with staff members, and external partners as well as media outlets

What do you like best about the product?

I like that I am able to receive artwork in various ways, either by direct link or by searching for the artwork.

What do you dislike about the product?

Sometimes when I search for the artwork that is there I can't find it, but I think that is less the fault of Canto and more on the people who are uploading the artwork.

What problems is the product solving and how is that benefiting you?

Transfering files from one person to another without having to use a service with tons of limitations.

What do you like best about the product?

I love the tagging features, which help me find images much faster and easier. Sharelinks is another feature I use daily, as being able to share images with a single link is great for both me and the recipients. The organization of files is much better thanks to Canto, and looking up images is way faster. Sharing images with external partners is much improved with share links, and I appreciate that there are no more duplicate files. The initial setup was very easy for us, especially since I had previous experience with Canto, making it a no-brainer.

What do you dislike about the product?

I only have one issue with the new main library look. It no longer has the option to sort the folder tree with a custom order like in the old library look.

What problems is the product solving and how is that benefiting you?

I use Canto to store and share images. It improves file organization and makes searching for images faster. Sharing with external partners is easier, and it eliminates duplicate files.

What do you like best about the product?

Easy to configure custom fields, Easy to configure asset structure

What do you dislike about the product?

Lack of search capabilities, Lacking permissions customization

What problems is the product solving and how is that benefiting you?

Easier asset storage and organization, leading to more efficient asset retreival.

What do you like best about the product?

I like that it's very customizable with lots of eco-systems to help streamline and group work or departments to ensure everyone is getting access to the assets they need. The integration was so seamless and since the look and feel is similar to Google drive it was easy to implement and use. The customer support is very quick and helpful. Since switching to Canto we had an increase in platform use and reduced the amount of assets that were lost in our 'asset graveyard'. I use this took in our marketing department every day!

What do you dislike about the product?

I wish you could group assets together in the same sizes instead of having them upload as separate assets but the in-tool resize and crop feature is top notch!

What problems is the product solving and how is that benefiting you?

We create so much content across all departments that it can be difficult to disseminate information to everyone in a timely and easy to use way. Canto solves this problem because it allows us to manage asset use case, contracts and approvals in a timely fashion to ensure everyone who needs access to assets can get it without running into typical pitfalls that include assets with outdated products or expired talent contracts.

What do you like best about the product?

We got Canto to organize all our digital assets for our Marketing department. It has exceeded our expectations, and we especially like the ability to quickly find the assets and share them with others outside of our organization through custom portals.

What do you dislike about the product?

No downsides have been discovered yet we have been using it for several months now.

What problems is the product solving and how is that benefiting you?

Sharepoint was our existing file management system but is too limited. Canto is empowering users to create assets such as social media posts using approved templates. This saves the time of our graphic designer.

What do you like best about the product?

Canto has helped bring order to what was once a chaotic collection of digital assets. The platform’s organizational capabilities are excellent, allowing me to easily sort, manage, and access files in a way that streamlines my workflow. I particularly appreciate how it enables me to review and compare assets visually, which is essential for my work.

The collaboration features make it simple to share assets with team members and leave detailed notes for feedback or updates. Overall, Canto has improved our asset management process and I would recommend it to anyone looking for a visual-driven DAM tool.

What do you dislike about the product?

Sometimes it takes a few days for assets to show up in albums, particularly when dealing with bulk uploads.

What problems is the product solving and how is that benefiting you?

Organization

What do you like best about the product?

Replacing our old on-premises DAM with Canto Cloud has allowed us to modernize how we interact with our own content. It's simple, intuitive interface makes it a breeze for all teams to use.

What do you dislike about the product?

Some more granular customization we were used to is not easily replicable in Canto Cloud. But the pros still outweigh this con.

What problems is the product solving and how is that benefiting you?

Our previous DAM required a fair amount of gatekeeping and it's interface was not-so-user friendly. Canto has made the contents of our DAM available to much wider internal user-base and is more self-service alleviating requests to support.