PhishER Plus
KnowBe4, Inc.Reviews from AWS customer
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PhishER from Knowbe4
What do you like best about the product?
PhishER is an intuitive and helpful tool that has allowed our team to automate phishing tests, monitor results, and train those needing more help. I've used KnowBe4 in my past two positions, their support team is very helpful and responsive, and they've been consistent in adding more to the platform.
What do you dislike about the product?
I think the dashboard is a tad basic and vanilla, but it does display helpful metrics at a glance.
What problems is the product solving and how is that benefiting you?
PhishER helps us stay compliant with regular phishing tests, helps us train folks on how to identify spam or phishing techniques, and empowers the users to take action themselves. I've had a handful of people excited to let me know that they successfully "hooked" a phishing email, engaging them in a way that they feel excited and more alert.
Comprehensive cybersecurity training and testing Platform for all users
What do you like best about the product?
Saves you time when it comes to building your social media phishing campaigns. Saves helpdesk staff a lot of time managing the constant flow of inbox threats. Allows you to de-fang a known threat and build a replica threat to test users w/o the payload consequences.
What do you dislike about the product?
KnowBe4 does not sit between your email provider and your users. It simply has the ability to test users with different phishing campaigns and also collect suspicious emails when users report them. I wish the PhishER service were just included and not a separate product which you have to either buy ala carte or pay more for the premium bundle.
What problems is the product solving and how is that benefiting you?
Cyber Security Training for our staff to prevent Ransomware, Data Theft, etc.
PhishER is a gamechanger
What do you like best about the product?
PhishER has many great features, but PhishRIP really stands out. PhishRIP helps reduce risk and eliminate phishing emails from user's inboxes before they see them
What do you dislike about the product?
There's really nothing that I dislike about PhishER.
What problems is the product solving and how is that benefiting you?
The PhishML feature helps tag and categorize for easier review and PhishRIP helps us quickly remove phishing emails from inboxes before users even see it.
Phisher caught Attachment
What do you like best about the product?
WOW!! Phisher had only been enabled for a very short time. It caught an email attachment that had been sent out to several users at the company. We were able to mitigate the Phish and keep our company secured from possible attacks.
What do you dislike about the product?
Currently Phisher has been a part of our security for emails. We have only used it for less than 3 or 4 weeks. I have not found anything to dislike about this product.
What problems is the product solving and how is that benefiting you?
Before Phisher we had a process that users would use to send us emails that were concerning or phishing emails. We were made aware of them but did not have an action for remediation. Phiser has now given us an action plan and a simple to use process to help with remediation and keep our systems secure.
PhishER provides a service we did not otherwise have.
What do you like best about the product?
Phishing campaigns is the best part of the system.
What do you dislike about the product?
Some of the setup and integration with older systems can be cumbersome.
What problems is the product solving and how is that benefiting you?
Teaching people what is a phishing email and reducing the load on IT on verifying whether an email is a threat or not.
Excellent tool for reviewing potential threats submitted by staff.
What do you like best about the product?
The PML feature for threats PhishER has already analyzed allows us to automate our response.
What do you dislike about the product?
Would like to see even more use of PML for more automation.
What problems is the product solving and how is that benefiting you?
Quick analysis and automated responses to known messages, good or bad.
KnowBe4 PhishER
What do you like best about the product?
Our users use KnowBe4's PAB (Phish Alert Button) to report emails to PhishER, the platform's machine learning algorithms and threat feeds automatically resolve and categorize emails into SPAM/Clean/Threat and let our users and us know what to do, virtually automatic.
What do you dislike about the product?
All is working as expected. There have been no issues to resolve.
What problems is the product solving and how is that benefiting you?
It automatically and with little lift solves the need to categorize and let our users know if an email is from a legit source, saving lots of time for staff and users. Not to mention reduced worry.
Comprehensive control of malicious email
What do you like best about the product?
Intuitive dashboard and controls for dealing with spam and malicious emails. The ability to create automated rules to reduce manual effort.
What do you dislike about the product?
There's not much to dislike about the PhishER product
What problems is the product solving and how is that benefiting you?
Working with spam reports in the Google interface leaves much to be desired. PhishER not only gives us more controls, but it pairs will with KnowBe4's cybersecurity training and Phishing campaigns.
Convenient integration of user training and attack simulation
What do you like best about the product?
Routing users directly from clicking an untrustworthy link to training explaining what they should have been looking out for is a great idea and already seems to be improving habits.
What do you dislike about the product?
The Phish Alert Button seems much more worthwhile for KB4 than for me. It would be a big improvement if I could also forward user-reported messages to my mail filter.
What problems is the product solving and how is that benefiting you?
There are already several types of attack that don't have a software component and more every day; a more savvy userbase is a better defense for scams than a programmed filter can ever get to be.
Works great
What do you like best about the product?
It makes it very easy to read the headers without a ton of research. If you have the RIP with it you can pull the message into quarantine before you get more tickets from other people from the same phish. Allows you to track threats and spam as well as a mini-ticket system. Definitely helps speed things up investagint email.
What do you dislike about the product?
What could be better is if you could some how confirm if the pulling of the messages into quarantined worked, and some sort of summary saying how many it found and pulled. It would help identify how big the risk is.
What problems is the product solving and how is that benefiting you?
Making it easy for the end user to turn report phishing attacks and make them more aware. It also saves time than trying to explain how we need the original message to know if it was a threat or not.
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