SOCi Platform
SOCi Inc.Reviews from AWS customer
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Most Useful Social Media Manager I have Used \ Lacking in some areas.
What do you like best about the product?
The social media side of things has been great. Being able to mass post to over 50 pages at a time is huge for a company our size. Pulling reviews into one location is nice as well, since it keeps everything in one place. The merge codes are really helpful, too. It’s super easy to use, and it’s easy to get other team members using it as well. We use it daily at my company.
What do you dislike about the product?
There are very few review platforms that this uses. The support team is okay, and while they respond quickly, they almost never really help. Also, third-party site information updates very slowly. I understand that’s usually on the third party, but for a company the size of SOCi, you’d think they would have a direct connection with those companies.
What problems is the product solving and how is that benefiting you?
The biggest one it solved was the mass posting for our dealerships on multiple social sites.
Streamlined Google Review Management with AI Assistance
What do you like best about the product?
I love the custom AI responses that are generated in our brand voice, and I also love that we can input specific information like phone numbers or emails for customer service into our AI replies. It's great that I can approve and edit them, maybe add someone's name in if needed. The onboarding was pretty simple and nice because we were able to just give our brand voice, and SOCi took it from there. SOCi compiles all the Google reviews into one easy list for me, which makes managing around 100 different Google accounts more manageable and streamlined.
What do you dislike about the product?
The toughest part for SOCi reviews right now for me is if a google user goes in and updates their review, SOCi doesn't always catch that and pull it into my list as a new review for me to update my response to.
What problems is the product solving and how is that benefiting you?
SOCi compiles all Google reviews into one easy list, preventing missed reviews and simplifying management. It streamlines my workflow, making it easy to keep up with 100 Google accounts and around 10 daily reviews without checking each profile individually.
Highly Efficient with Nearly Instant Feedback
What do you like best about the product?
I like the efficiency of the program. We receive feedback almost immediately.
What do you dislike about the product?
Personally, I have not experienced any downsides of using SOCi yet.
What problems is the product solving and how is that benefiting you?
SOCi reviews from our residents helps us make adjustments to our buisness plan as required to keep our residents happier.
Easy, Convenient Social Media Posting
What do you like best about the product?
It's ease of use, how convenient it is for posting on social media
What do you dislike about the product?
It can be complicated at first for understanding the information it provides, other than that there's nothing I can complain about
What problems is the product solving and how is that benefiting you?
Managing multiple forms of social media
SOCi Helping Us Rank Higher in Local Search
What do you like best about the product?
SOCi is easy to navigate and understand, and the result is that I'm able to use it quickly and efficiently.
What do you dislike about the product?
Sometimes SOCi falls off my radar because I don't use it as frequently as I probably should.
What problems is the product solving and how is that benefiting you?
SOCi helps me figure out how to rank my business listing higher locally for the search terms relevant to my company.
Centralizes Social Media, Needs UI Improvement
What do you like best about the product?
I use SOCi for all of our business social media and I like that it works. It's convenient having everything organized in one place, and I found the initial setup to be easy enough.
What do you dislike about the product?
There are too many clicks to get to things. Not user friendly. Less clicks. Have to go into app then into reviews then pick the store then into inbox. Takes too long.
What problems is the product solving and how is that benefiting you?
I use SOCi to manage all our business social media, putting everything in one place for better organization.
Efficient Social Media Management with SOCi
What do you like best about the product?
I like the ease of navigating through different platforms using SOCi and getting great results. It's valuable to me because it saves time when responding to online interactions. SOCi efficiently pulls up everything I need to respond to and notifies me when I need to engage or respond to something. The setup was also easy.
What do you dislike about the product?
N/A
What problems is the product solving and how is that benefiting you?
SOCi helps me resolve customer complaints and respond to compliments, saving time by pulling up necessary responses and notifying me when to engage.
Effortless Review Management with Professional AI
What do you like best about the product?
I like that SOCi makes it easy and fast to answer reviews with AI-generated answers that help me be more professional. It definitely saves me time.
What do you dislike about the product?
I don't dislike anything
What problems is the product solving and how is that benefiting you?
SOCi saves me time by making it easy and fast to answer reviews with AI-generated answers, helping me stay more professional.
Great for Tracking Traffic and Staying on Top of Customer Reviews
What do you like best about the product?
I like how it lets me see my traffic and helps me stay on top of responding to the reviews customers send.
What do you dislike about the product?
It lets me know when someone has reviewed one of our locations and helps me formulate a response.
What problems is the product solving and how is that benefiting you?
It allows me to remove bad reviews that really shouldn’t be on our page, which could otherwise give future customers incorrect information.
Easy to Use, But Can Be Hard at Times
What do you like best about the product?
SOCi provides a centralized platform that makes it easy to manage reviews, listings, and social media across multiple properties while keeping our brand messaging consistent and organized
What do you dislike about the product?
The platform can sometimes feel a bit slow and certain features aren’t as intuitive as they could be, which can make navigating and completing tasks take longer than expected
What problems is the product solving and how is that benefiting you?
Review consolidation
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