SOCi Platform
SOCi Inc.Reviews from AWS customer
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4,025 reviews
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Easy to use
What do you like best about the product?
Easy to respond to reviews. Customer support is quick to respond to issues. Easy to see reviews on social media sites that are linked as well.
What do you dislike about the product?
Review responses need to have an easier way to add emoji's. It always removes them when I first submit the response and I have to go in and edit the response just to add it again. A 😊 at the end of a response makes a huge impact on how people feel when they see that the business owner responded to their review.
What problems is the product solving and how is that benefiting you?
I've noticed an increase in people calling in for quotes since Farmers switched to SOCi.
I love soci, it helps me schedule my social media posts.
What do you like best about the product?
SoCi is super helpful if you are really busy and need to plan your social media content for your business.
What do you dislike about the product?
I think SoCi could use some modern tweaks when posting certain content but aside from that its great.
What problems is the product solving and how is that benefiting you?
Being able to manage multiple social media pages and respond to all sorts of reviews for our business in one spot.
Everything at your fingertips
What do you like best about the product?
The dashboard is incredible with toggles to sort and filter based on your need. Automated reports make the process a no-brainer and I especially appreciate the roll-up reports by portfolio and notification system as new reviews are received. The interface is clean, user friendly and easy to learn. I'm thrilled we've moved to this platform!
What do you dislike about the product?
I wish there were a mobile app so that i could access the information while in the field vs. logging into a website from my mobile device (having to zoom in etc).
What problems is the product solving and how is that benefiting you?
One login makes this easy to use, and the auto-alerts keep me posted when i am too busy to login. I love being able to access this at my fingertips and the alerts are helpful and not overwhelming.
Easy to use and saves time!
What do you like best about the product?
The most helpful thing about SOCi is being able to respond to customer reviews all from one place.
What do you dislike about the product?
One thing I dislike about SOCi is having to use a search engine to access it. I would like it to be an app.
What problems is the product solving and how is that benefiting you?
SOCi is helping us save time by being able to post and schedule post to our different social media platforms.
Great Tool
What do you like best about the product?
The scheduling feature is really helpful.
What do you dislike about the product?
That we cannot edit pictures for IG stories.
What problems is the product solving and how is that benefiting you?
creating reports on reviews, posting etc.
Not a fan of SOCI
What do you like best about the product?
The filters for finding engagements, that's about it
What do you dislike about the product?
The fact that the pages entirely refresh to page one when you change a single engagement's sentiment (sentiments are often tracked wrong, making me have to track them manually). The fact that engagements take 5-20 seconds EACH to load when I try to expand details. The fact that i can't see what posts the engagements take place on without expanding. The fact that the sentiment and resolve rate reporting is often wrong. For example, engagements will show 0 negative comments, but the insights will say 7% negative.
What problems is the product solving and how is that benefiting you?
Soci allows me to see all platform engagements in one place, but that's not a feature that's unique to SOCi
SOCi has been very helpful with my needs and responds in a prompt manner.
What do you like best about the product?
SOCi staff is very helpful, knowlegable and available.
What do you dislike about the product?
Need a little more assistance with navigating through the options
What problems is the product solving and how is that benefiting you?
SOCi helped me set up my business Google page
Easy but could be better
What do you like best about the product?
I feel like Soci is on a good to great jounry bc they keep getting better. I wish we could have the reviews in the this app insitead of using another platform. We do not use Soci do to the lack of respones.
What do you dislike about the product?
Would like to see better understanding into the insights.
What problems is the product solving and how is that benefiting you?
posting to many platforms at the same time. Good app!
Easy to use, reliable
What do you like best about the product?
Very user friendly and has all things social media right at your fingertips. It also rarely has glitches or errors.
What do you dislike about the product?
I don't think the timeframe for responding to reviews is necessarily accurate.
What problems is the product solving and how is that benefiting you?
Can respond to review, post and boost all in the same place.
Excellent platform simple to use. A real time saver!
What do you like best about the product?
I love that I am aable to schedule social media posts in advance and on multiple platforms at the same time. Saves so much time!
What do you dislike about the product?
Have not encountered any problems as of yet :)
What problems is the product solving and how is that benefiting you?
Local social posts can be done to mutiple platforms in one easy click.
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